Jeff Rizzo | Page 2

Dealing with this dealership was amazing. From Ralph and Nick in sales through financing and management, just an absolute pleasure. They helped me find my wrx and worked with me on exactly wh From Ralph and Nick in sales through financing and management, just an absolute pleasure. They helped me find my wrx and worked with me on exactly what I wanted. Thank you all so much! More

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I had a poor interaction with salesman, Mark Singleton, and I expressed my dissatisfaction. The GM of the dealership responded personally to me and I am happy with the resolution. EDIT: Due to more rec and I expressed my dissatisfaction. The GM of the dealership responded personally to me and I am happy with the resolution. EDIT: Due to more recent developments, I am returning to this review to adjust it back to my original rating. This is a horribly run dealership with staff members who have no business dealing with the public. More

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My new Forrester is wonderful. Ralph, our salesman helped my husband “surprise” me for Christmas. I would recommend him to family and friends. Ralph, our salesman helped my husband “surprise” me for Christmas. I would recommend him to family and friends. More

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We just purchased our second vehicle from Subaru of Kennesaw. Our salesman was Ralph Kurland. What can I say about Ralph? He is the best. He listened to our needs, explained the ordering process to Kennesaw. Our salesman was Ralph Kurland. What can I say about Ralph? He is the best. He listened to our needs, explained the ordering process to us and was patient when I added a few more items to the deal afterwards. Ralph knows the product very well and is very personable. It was a pleasure to work with him and will send everyone we know to him. Than you Ralph. Love the Ascent 7 passenger. Jane More

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** TOTAL LACK ** of attention to detail. I gave specific requests/instructions to the sale Rep -- RALPH -- to "add a Trailer Hitch, and Do NOT active Starlink" (aka On-Star), and he com I gave specific requests/instructions to the sale Rep -- RALPH -- to "add a Trailer Hitch, and Do NOT active Starlink" (aka On-Star), and he completely screwed everything up. Even though I told him several times about the hitch, and followed up twice (he told me it was on order both times, and then later recanted via text message)...he completely dropped the ball. He forgot to add the cost of the hitch to the car, and then asked for my credit card for the $985 to fix his mistake! (I'm not even counting the fact that Ralph failed to relay to the financial officer the terms of the agreemnt for the car. Had I not read the contracts, I would have been forced to pay MORE that the terms agreed upon -- Again -- LACK OF DETAL). Additionally, we also had a whole discussion as to why I didn't want Starlink...Ralph dropped the ball on that one too. About a week later, I get notified that Starlink was activated, which I then had to spend HOURS of my life trying to fix. I have no explaination why he didn't make sure my instructions were followed....just a shrudge of his shoulders and said...well, basically, nothing. He should have followed up and made SURE my instructions were forwarded to whomever activates Starlink. Ralph has NO ATTENTION TO DETAIL and NO follow-up/through!! The dealership lost two stars over two mistakes, and one more for the hastle of FIXING THEM out of my pocket finacially or with the hours of my life with customer support. None of this would have happend had they simply LISTENED to their customer. Also, I am giving a "POOR" to the "How would you rate the dealership's explanation of final vehicle pricing?" below because they didn't add the cost of the hitch to the financing, and had the wrong terms written that had to be corrected at the time of signing. To be clear, I had to eat the cost of the hitch on my credit card. NOT OKAY! In my opinion, they should have credited me the cost of the Starlink ($100 that was wrapped into the cost of the car...without my permission, I might add) toward the cost of the hitch. They REFUSED when asked. NOT HAPPY! More

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Very friendly and efficient service. They took the time to explain everything to me. Great Service. Vehicle was ready and clean when I got there, Travis call me as soon as it arrive They took the time to explain everything to me. Great Service. Vehicle was ready and clean when I got there, Travis call me as soon as it arrived at the dealership. I was able to pick up the vehicle the same day it arrived. More

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It was a pleasure dealing with John Melchiore. Very knowledgeable and personable. The dealership was great as well no hassle and no pressure. Very knowledgeable and personable. The dealership was great as well no hassle and no pressure. More

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