Jeff Richard
Jeff Richard at Silko Volkswagen of Easton

Jeff Richard

Service Advisor

Silko Volkswagen of Easton

122 Liberty St
Brockton, MA 02301

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4.7
255 Reviews

Dealership Experience

3 yrs, 8 mos

4.7

255 Reviews

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255 Reviews of Jeff Richard

May 19, 2025

Dealership Rating
Employee Rating

Adam did my oil change and was very helpful and answered all of my questions. More

by XKENLINX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Haigh

May 30, 2025

Silko Volkswagen of Easton responded

Thank you for the great feedback! We're happy to hear that Adam took such good care of you during your oil change. It's always our goal to ensure every question is answered and that you feel confident in the service you receive here at Silko VW of Easton. We appreciate your visit and look forward to seeing you again at your next service!

May 04, 2025

Dealership Rating
Employee Rating

Was impressed with the way they conduct themselves, had very bad experience at a Hyundai dealer that I had actually bought a car from several years ago. Colin was courteous, business like, answered my ques More

by mkaplan18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Clegg, Colin MacLeod

May 30, 2025

Silko Volkswagen of Easton responded

Thank you so much for taking the time to share your experience here at Silko VW of Easton. We’re really glad that Colin and our sales manager made you feel comfortable and respected throughout the process. We understand how frustrating a difficult experience at another dealership can be, and it means a lot to us that we could provide a refreshing, no-pressure environment for you. Your feedback truly encourages our team to keep doing what we do best—treating every customer like family. We’re honored to have earned your trust and look forward to being here for you whenever you’re ready for your next vehicle.

May 02, 2025

Dealership Rating
Employee Rating

Poor communication skills , don’t respond in timely manner , never resolved issues after purchasing vehicle from them , it’s been over 3 weeks , not sure what to do , if I knew this was how it was goin More

by tsmbzs
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Rob Clegg, Kelly Dias , Mario

May 02, 2025

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Employee Rating

Excellent. Professional. Informed me of progress and details while I waited in a comfortable area. Polite and engaging More

by mccarty_ef
Service Price Transparency
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Recommend Dealer
Yes
May 30, 2025

Silko Volkswagen of Easton responded

Thank you for your wonderful feedback! We’re glad to hear you found our Silko VW team professional, polite, and engaging, and that you felt comfortable and well-informed throughout your visit. Providing a welcoming and transparent experience is very important to us. We appreciate your kind words and look forward to assisting you again soon!

April 24, 2025

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Employee Rating

I was very pleased with the results I received. I was told that certain things needed to be done . I find everyone pleasant. More

by donnat31
Service Price Transparency
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Recommend Dealer
Yes
May 30, 2025

Silko Volkswagen of Easton responded

Hi Donna, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you were pleased with the results and that our team was pleasant and easy to work with throughout your visit. Providing clear communication about what needs to be done and delivering friendly, attentive service are very important to us. We truly appreciate your trust and confidence in our team. If you ever have any questions or need further assistance, please don’t hesitate to reach out. Our goal is to ensure your vehicle stays in great condition and that every visit with us is a positive one. Thank you again for choosing us, and we look forward to welcoming you back in the future!

April 24, 2025

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Employee Rating

Very professional and courteous, they do what they say they’re going to do, very happy, no complaints so far More

by mkaplan18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin MacLeod

May 30, 2025

Silko Volkswagen of Easton responded

Thank you for your kind words! We’re delighted to hear that our Silko VW team was professional, courteous, and reliable throughout your experience. Your satisfaction means everything to us, and we’re so happy to know you’re pleased with our service. We look forward to continuing to exceed your expectations!

April 19, 2025

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Responsive and helpful working to meet my needs for my vehicle. Jeff is pleasant and works to serve. More

by ANDERSON489
Service Price Transparency
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Recommend Dealer
Yes

April 19, 2025

Dealership Rating
Employee Rating

Thank you! Service was excellent. Communication through out time there was prompt and well delivered. More

by sfd1069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Dryden

May 30, 2025

Silko Volkswagen of Easton responded

Thank you so much for taking the time to share your experience with Silko VW! We’re delighted to hear that you found our service to be excellent and that our communication was prompt and well-delivered throughout your time here. We know how important clear and timely communication is in making your visit as smooth and stress-free as possible. Our team is committed to providing attentive, professional service every step of the way, and your feedback is a wonderful affirmation of that effort. We truly appreciate your trust in us and are grateful for the opportunity to serve you. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back and providing you with the same high level of service each time!

April 08, 2025

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Employee Rating

Good job by dealer. Car was clean and work was completed quickly. This dealer must not service Golf R’a much bc the tires were inflated at 34 psi - a quick fix once I More

by eahearn73
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Dryden

April 03, 2025

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Employee Rating

Jeff was very knowledgeable and the repairs were made to my car that were needed while I was given a loaner car for the length of the repair due to needing to get a part. Car was ready when promised. More

by Toy4us
Service Price Transparency
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Recommend Dealer
Yes
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