Jeff Richard

Silko Volkswagen of Easton responded

Thanks, Katherine, for sharing your thoughts about your experience with Silko Volkswagen of Easton. We appreciate your business and hope to see you again soon!

Silko Volkswagen of Easton responded

Frank, We're sorry that you didn't have a completely satisfying experience. Your feedback is very much appreciated. Could you please email me the details of the experience online and on the phone? Thank you for your time, and hopefully, we can get to the bottom of this. Thank you, Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

Silko Volkswagen of Easton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Silko Volkswagen of Easton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jeff delivered such a great experience!

Silko Volkswagen of Easton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Thank you again for choosing Silko Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

Silko Volkswagen of Easton responded

Silko Volkswagen responded privately on 1/17/25 1:59 AM Thank you for sharing your feedback with us. We truly apologize for the inconvenience you experienced with the communication and service timing. It’s always our goal to provide clear and timely communication, and it’s clear we fell short in your case. We understand that you were told the part installation would take 2 1/2 hours, and we deeply regret that your expectations were not met. We also apologize for not returning your calls in a timely manner when you reached out for updates. This is not the level of service we strive to provide, and we will be reviewing our processes to ensure better communication moving forward. If you are still in need of assistance or if there's anything we can do to make this right, please don’t hesitate to reach out. We value your business and want to ensure your complete satisfaction. My email is Joanne.Moniz@SilkoAutoGroup.com Once again, I apologize for the inconvenience, and I hope we can resolve this issue to your satisfaction. Kindly, Joanne

Silko Volkswagen of Easton responded

Thank you for the wonderful review! We're so happy to hear that you've consistently had a positive experience with our team at Silko Volkswagen. Providing excellent service and making sure our customers feel valued is a top priority for us, and it's great to know that it's made such an impact on you. We truly appreciate your trust in our service department and look forward to continuing to take care of your vehicle!

Silko Volkswagen of Easton responded

Hello Ronald, I'm truly sorry to hear about your negative experience with our dealership after all these years. We value the trust and loyalty of our customers, and it's disappointing that we couldn't meet your expectations. If you're open to it, I’d appreciate the opportunity to learn more about what happened so we can improve and hopefully restore your confidence in us. I did call you a moment ago and left a voice message. Please feel free to reach out if you’d like to discuss your experience further. You can email me directly at joanne.moniz@silkoautogroup.com Best, Joanne

Silko Volkswagen of Easton responded

Thank you so much for your wonderful review! We're thrilled to hear that our Service Department here at Silko VW was able to provide you with knowledgeable, professional, and accommodating service. It's great to know that your vehicle was repaired quickly and that our team was friendly and helpful throughout the process. We truly appreciate your feedback and look forward to providing you with another great experience in the future! Thanks for the 5-stars!

Silko Volkswagen of Easton responded

Thank you for taking the time to share your experience and feedback, Zakaria. We sincerely apologize for the issues you encountered. Your frustration is completely understandable, and this is not the level of service we strive to provide. Your feedback highlights areas of concern and where we need to improve. Please know we have already reviewed the situation with our team to ensure better attention to detail in the future. As mentioned earlier today when you reached out, this has been escalated and we will get back with you as soon as possible. Thank you, Joanne joanne.moniz@silkoautogroup.com