Russ Darrow always delivers great service and they are
upfront about what type of work needs to be done to the car.
upfront about what type of work needs to be done to the car.
More
by NHCLARK2
Verified Customer
Verified Customer
Service Price Transparency
Apr 19, 2025 -
Russ Darrow Collision Center Of Madison responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Mauro Perez Jr.
mauro.perez@russdarrow.com
I had the car inspected by another shop before towing it
to Kia for them to inspect for a warranty claim. Since I already knew the issue with the car, I was treated to the service dept repeatedly gave me in
to Kia for them to inspect for a warranty claim. Since I already knew the issue with the car, I was treated to the service dept repeatedly gave me incorrect information about what was broken. They also repeatedly did not answer the phone, only for me to call the receptuon desk and be routed to the service dept and immediately answered, meaning they were right by the phone the whole time. I was also assured when I first turned the car over that I would not be charged for the inspection sincr I told them what was wrong with the car when I brought it to them. Needless to say I was eventually charged for them to tell me things I already knew. I would call the service hilariously bad but as I am out over 300 dollars and several weeks of my life, there was nothing funny about it. In short I'd call their service negilent.
More
by Spifkne
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2025 -
Russ Darrow Collision Center Of Madison responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Mauro Perez Jr.
mauro.perez@russdarrow.com
Took care of oil change and filter replacement in timely
and professional manner. Also easy booking online
and professional manner. Also easy booking online
More
by TCS
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2025 -
Russ Darrow Collision Center Of Madison responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Mauro Perez Jr.
mauro.perez@russdarrow.com
Service was prompt and every service person was friendly.
The scheduled maintenance was finished when promised and car was washed. I received a short video from the tech who worked on the car - nice touch.
The scheduled maintenance was finished when promised and car was washed. I received a short video from the tech who worked on the car - nice touch.
More
by robertrstroud
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2025 -
Russ Darrow Collision Center Of Madison responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Mauro Perez Jr.
mauro.perez@russdarrow.com
Got in right away and had someone assigned immediately.
Done quickly and was completely satisfied
Done quickly and was completely satisfied
More
by SSHOWERS2732
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2025 -
Russ Darrow Collision Center Of Madison responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Mauro Perez Jr.
mauro.perez@russdarrow.com
They were quick to get my vehicle in and they did a
good and fast job on my car and they even washed it.
good and fast job on my car and they even washed it.
More
by Robert
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2025 -
Russ Darrow Collision Center Of Madison responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Mauro Perez Jr.
mauro.perez@russdarrow.com
The people who work here know what they are doing.
I trust them to do things correctly. They are AWESOME
I trust them to do things correctly. They are AWESOME
More
by CAROLCAT450
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2025 -
Russ Darrow Collision Center Of Madison responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Madison!
Mauro Perez Jr.
mauro.perez@russdarrow.com
I was told I need an appointment to replace a recall
switch. When I arrived fir the service, I was told they only needed the VIN, then would order the part. I drove over there, so they could get the VIN
switch. When I arrived fir the service, I was told they only needed the VIN, then would order the part. I drove over there, so they could get the VIN? That makes no sense to me. I would have been really, very upset had I driven an hour to get there. The part was ordered and arrived a couple of days later. The part has been replaced. But having to show up, with an appointment, just for them to get the VIN, makes absolutely no sense. That's not customer service, that's customer irritation.
More
by DENAMARK3
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2025 -
Russ Darrow Collision Center Of Madison responded
Dena, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Mauro Perez Jr.
mauro.perez@russdarrow.com
Friendly and fast!
I am a customer for life! thank you all for your service!
I am a customer for life! thank you all for your service!
More
by GJHILLIARD1991
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Antonio, 5 stars!
Apr 10, 2025 -
Russ Darrow Collision Center Of Madison responded
Thank you for choosing Russ Darrow Collision Center Of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Mauro Perez Jr.
mauro.perez@russdarrow.com
Staff listening to customer when the y have problems
with they care they go beyond their service to give correct problem with customer care very caring understanding Joseph and his team A1 yes I wi
with they care they go beyond their service to give correct problem with customer care very caring understanding Joseph and his team A1 yes I will and do recommend team Russ Darrow
More
by NINAWILCOX64
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2025 -
Russ Darrow Collision Center Of Madison responded
Thanks for sharing about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon!
Mauro Perez Jr.
mauro.perez@russdarrow.com
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
