Jeff Kershner | Page 2

Best car buying experience!! Jeff, Rob, and CJ made my car buying experience an absolute delight. I recently decided to trade in my C Class for a Certified Pre Own GLK350. I'd Jeff, Rob, and CJ made my car buying experience an absolute delight. I recently decided to trade in my C Class for a Certified Pre Own GLK350. I'd been in the car market for a few weeks and was not able to find the GLK with the features I preferred and was growing frustrated with the typical sales tactics I was experiencing. With that in mind, I decided to expand my search and found a vehicle of interest at MB of Hagerstown. Jeff did an excellent job introducing me to the GLK and was very attentive to my personal goals with transitioning to an SUV. This was my first time trading in a vehicle and Jeff walked me through the process of what I should expect. I was also traveling for work and was concerned that I would not be able to make it into the dealer for a few days or so. Jeff and Rob managed to provide all the details to me via text messages and phone calls. It was almost too good to be true! I got a great offer on my trade in and the financing process went very smoothly. I traveled quite a distance to pick up my GLK after working through the details and was pleasantly surprised to see it waiting for me all dressed in a big red bow. (Details really make a difference). Jeff, Rob and CJ got me through the process and back on the road in my new GLK in little over an hour and I have been enjoying it! Great team with great results. I did not mind driving the distance to get great customer service. Will definitely be a repeat customer!! Many thanks to the team!! More

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Barry and Justin made it easy After years of coming to the dealership, I finally bought my dream SL 550 Roadster. Barry and Justin made the process very easy. The service was exc After years of coming to the dealership, I finally bought my dream SL 550 Roadster. Barry and Justin made the process very easy. The service was excellent. Their years of experience shows. Thanks to not of you. More

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Mercedes GLE350 4/9/16 I'd just like to say ..." No way am I buying a new car today" . However.... Upon arrival at the dealership we were looking at an suv , my wi 4/9/16 I'd just like to say ..." No way am I buying a new car today" . However.... Upon arrival at the dealership we were looking at an suv , my wife was in love all over again ! Soon after we met Barry London, who I must say knows just about everything there is to know about any Mercedes on the lot. He didn't pressure us at all let us look and then test drive the gle350. We knew the final outcome at that point but had to see if the numbers would work. C.J. Then did her manic, while this was happening Barry got the Mercedes ready for us to take home. At this point I think we all knew how this would end.... My wife , the social b. That she is met Justin and Austin.... And the rest is history. We drove off in HER new Mercedes and my new white Mercedes hat....FYI my blue Mercedes is still on the showroom floor.... More

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Great experience Had a great experience working with Barry London. I came to him with a specific ask and both he and the GM delivered in short order. The CPO car the Had a great experience working with Barry London. I came to him with a specific ask and both he and the GM delivered in short order. The CPO car they found for me was perfect and the process was made as easy and painless as possible. CJ was also very helpful in explaining all the necessary details while being focused on the total experience being efficient. Looking forward to the ongoing relationship with these guys. More

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Great Service Shannon Dorian was a wonderful salesperson who was very well informed about my 2016 GLC300. When asked, her advisement helped me determine which mod Shannon Dorian was a wonderful salesperson who was very well informed about my 2016 GLC300. When asked, her advisement helped me determine which model would best fit my lifestyle. She is a fantastic addition to Mercedes-Benz. Shannon, Mike, CJ and Justin made my buying experience seamless and easy! Highly recommend! More

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Great experience I really had a wonderful experience with Rob and this dealership. They could not have been nicer. I made a road trip with my sister to buy a car and i I really had a wonderful experience with Rob and this dealership. They could not have been nicer. I made a road trip with my sister to buy a car and it ended up being such a pleasant trip. I felt very comfortable with all the folks I spoke with, and it was a quick process. I would highly recommend them and am super satisfied with new car! More

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Super-Duper Service! Adam is always super friendly and very accommodating. Needed some emergency repairs to my vehicle and of course Adam was on top of things and is top n Adam is always super friendly and very accommodating. Needed some emergency repairs to my vehicle and of course Adam was on top of things and is top notch asset to that dealership! I've never been so pleased to take my car in for "work" as I have been with Mercedes Benz of Hagerstown. Everyone is friendly and I always know that I can count on Adam to take care of my cars needs. The entire process is seamless. Thank you Adam and MB of Hagerstown for all that you do! More

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Bought a car in under 24hours We needed a car in a hurry! I found two cars worth considering at Mercedes Benz of Hagerstown Friday afernoon. Went to look at them with my husband We needed a car in a hurry! I found two cars worth considering at Mercedes Benz of Hagerstown Friday afernoon. Went to look at them with my husband Friday evening, shopped around online Saturday morning for competitors pricing, asked Rob to match the price and by Saturday we were driving home with just the car we wanted at a competitive price. Can't get better than that. Rob Edmonds was very responsive and attentive to our needs. More

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A wonderful, simple, and low stress experience! We found the vehicle using USAA. This dealership is over a two hour drive from our home. We discussed and pretty much closed the deal over e-mail an We found the vehicle using USAA. This dealership is over a two hour drive from our home. We discussed and pretty much closed the deal over e-mail and phone, primarily with Nikole Ferguson with Rob Edmonds helping out later. It very, very good experience for us, as the buyers. Ms Ferguson made this a simple and low stress experience for us. The vehicle delivery experience with Mr Edmonds was also a good experience. Both well worth a Five Star rating. More

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Easy and no pressure Rob was great as was the rest of the crew. Polite, amusing, and friendly staff. Also offered promotions I didn't ask about. Matt Grove Insurance B Rob was great as was the rest of the crew. Polite, amusing, and friendly staff. Also offered promotions I didn't ask about. Matt Grove Insurance Broker Frederick, Md More

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