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Jeff Kapp
Jeff Kapp at West Side Garage, INC.
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Jeff Kapp

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.8
10 Reviews
4.8

10 Reviews

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10 Reviews of Jeff Kapp

April 23, 2025

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Employee Rating

Have treated me and my family for many years been a real good experience with them keep up the great work More

by David Schenk
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Apr 23, 2025

West Side Garage, INC. responded

Thank you for your kind words, David! We truly appreciate your loyalty to West Side GM of Berlin over the years. It's wonderful to hear that you and your family have had great experiences with us. We look forward to continuing to serve you in the future! West Side GM Team (920) 361-5100

April 19, 2025

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Great people and Great service! ! I wouldn't go anywhere else to buy a vehicle!! More

by ah.bednarek
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Apr 20, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We truly appreciate your kind words about the great people and service at West Side GM of Berlin. We're thrilled to hear that you had such a positive experience with us. We look forward to helping you with your next vehicle purchase! West Side GM Team (920) 361-5100

April 12, 2025

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Everyone was so friendly and helpful. I just moved to Berlin and was in dire need of an oil change and was so glad to find an actual Chevy dealership to take my truck to. Jeff got me in More

by mcquinamy
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Recommend Dealer
Yes
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Apr 13, 2025

West Side Garage, INC. responded

Thank you for your kind words! We are thrilled to hear that you had a positive experience at West Side GM of Berlin. It's great to know that Jeff was able to assist you with your oil change and address the recall on your truck. We appreciate your trust in us and look forward to serving you again in the future! West Side GM Team (920) 361-5100

April 09, 2025

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Not sure my tires got rotated? But everything else went well. Took about an hour, which was ok. More

by monymonacelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Apr 10, 2025

West Side Garage, INC. responded

Thank you for your feedback! I’m glad to hear everything else went well during your visit to West Side GM of Berlin. We appreciate your concerns regarding the tire rotation and encourage you to reach out to us directly. Your satisfaction is important, and we want to ensure everything is taken care of. We look forward to seeing you again! West Side GM Team (920) 361-5100

April 08, 2025

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Great service and communication! I would recommend West Side Garage in Berlin to my family and friends! More

by markgauthier58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Apr 09, 2025

West Side Garage, INC. responded

Thank you for your wonderful feedback, Mark! We're thrilled to hear that you had a great experience with the service and communication at West Side GM of Berlin. Your recommendation to family and friends means a lot to us. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

April 04, 2025

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We have bought all but 1 vehicle from this dealer in the past 25 years. We are treated like family every time we walk in the door. More

by BOOPER121872
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Maldwin, Diane Simenson-Grant, Bob Hogan

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Apr 05, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We truly appreciate your loyalty to West Side GM of Berlin over the past 25 years. It’s fantastic to hear that you feel like family every time you visit us. We look forward to serving you again and helping you with that last vehicle! West Side GM Team (920) 361-5100

April 04, 2025

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Jeff kept me updated as my Terrain was being worked on. Unfortunately, the repair was unsuccessful. Still waiting for call from him with estimate on replacement radio. More

by robbin.wiley
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Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2025

West Side Garage, INC. responded

Thank you for your feedback, Robbin, and I appreciate you sharing your experience with us. I understand that the repair on your Terrain did not go as hoped, and you're awaiting an estimate for the replacement radio. Please feel free to reach out to us directly at West Side GM of Berlin if you need immediate assistance or further updates. We're here to help! West Side GM Team (920) 361-5100

March 26, 2025

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Very happy with the service and the happy people. My oil change didn’t take long at all. More

by beckyazabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Mar 26, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Becky! We're thrilled to hear that you were happy with the service and that our team made your oil change a quick and pleasant experience. We appreciate your kind words and look forward to seeing you again at West Side GM of Berlin! West Side GM Team (920) 361-5100

March 23, 2025

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Employee Rating

Thank you west side garage for being prompt on your repair work. Thanks to your mechanics being well trained! More

by ramie6
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Mar 24, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're glad to hear that you appreciated the promptness of our repair work and the skill of our mechanics. At West Side GM of Berlin, we strive to provide the best service possible. We hope to see you again soon! West Side GM Team (920) 361-5100

March 15, 2025

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Home town pride. So glad West side is here in Berlin. Great staff. Great service More

by Sue Wendt
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Mar 15, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Sue! We're thrilled to hear that you have hometown pride and that you appreciate our great staff and service at West Side GM of Berlin. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

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