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Jeff Kapp
Jeff Kapp at West Side Garage, INC.

Jeff Kapp

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.9
14 Reviews
4.9

14 Reviews

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14 Reviews of Jeff Kapp

June 06, 2025

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Employee Rating

Dealership always good. Takes too long when you call the service department for someone to pick up. Over 5 minutes More

by donnaprachel
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich , Jeremy stibb

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June 03, 2025

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I have been doing business with West Side for 30 years, overall they have done a great job. However, in this specific situation, I had to wait a lengthy amount of time for my invoice to be processed, I als More

by rmurkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jun 04, 2025

West Side Garage, INC. responded

Thank you for your long-standing loyalty to West Side GM of Berlin. We truly appreciate your business over the past 30 years. I understand your concerns regarding the wait time for processing your invoice and during payment. Your feedback is valuable, and we are committed to improving our services. Please feel free to reach out directly if you'd like to discuss this further. We look forward to serving you better in the future! West Side GM Team (920) 361-5100

May 07, 2025

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I have gone to west for many years because they do their best to give me good service in a timely manner. More

by bevlarryweisjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan

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May 07, 2025

West Side Garage, INC. responded

Thank you so much for your feedback! We appreciate your loyalty to West Side GM of Berlin and are glad to hear that you've consistently received good service. We look forward to continuing to serve you in the future! West Side GM Team (920) 361-5100

April 25, 2025

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they have always taken wonderful care of any issues with my vehicle. Would like to see the popcorn machine back to work, More

by JANJAN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Apr 26, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you've had a great experience at West Side GM of Berlin. We appreciate your feedback about the popcorn machine and will certainly look into it. We look forward to seeing you again for your next vehicle needs! West Side GM Team (920) 361-5100

April 23, 2025

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Have treated me and my family for many years been a real good experience with them keep up the great work More

by David Schenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Apr 23, 2025

West Side Garage, INC. responded

Thank you for your kind words, David! We truly appreciate your loyalty to West Side GM of Berlin over the years. It's wonderful to hear that you and your family have had great experiences with us. We look forward to continuing to serve you in the future! West Side GM Team (920) 361-5100

April 19, 2025

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Great people and Great service! ! I wouldn't go anywhere else to buy a vehicle!! More

by ah.bednarek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Apr 20, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We truly appreciate your kind words about the great people and service at West Side GM of Berlin. We're thrilled to hear that you had such a positive experience with us. We look forward to helping you with your next vehicle purchase! West Side GM Team (920) 361-5100

April 12, 2025

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Everyone was so friendly and helpful. I just moved to Berlin and was in dire need of an oil change and was so glad to find an actual Chevy dealership to take my truck to. Jeff got me in More

by mcquinamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 13, 2025

West Side Garage, INC. responded

Thank you for your kind words! We are thrilled to hear that you had a positive experience at West Side GM of Berlin. It's great to know that Jeff was able to assist you with your oil change and address the recall on your truck. We appreciate your trust in us and look forward to serving you again in the future! West Side GM Team (920) 361-5100

April 09, 2025

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Employee Rating

Not sure my tires got rotated? But everything else went well. Took about an hour, which was ok. More

by monymonacelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Apr 10, 2025

West Side Garage, INC. responded

Thank you for your feedback! I’m glad to hear everything else went well during your visit to West Side GM of Berlin. We appreciate your concerns regarding the tire rotation and encourage you to reach out to us directly. Your satisfaction is important, and we want to ensure everything is taken care of. We look forward to seeing you again! West Side GM Team (920) 361-5100

April 08, 2025

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Employee Rating

Great service and communication! I would recommend West Side Garage in Berlin to my family and friends! More

by markgauthier58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Apr 09, 2025

West Side Garage, INC. responded

Thank you for your wonderful feedback, Mark! We're thrilled to hear that you had a great experience with the service and communication at West Side GM of Berlin. Your recommendation to family and friends means a lot to us. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

April 04, 2025

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Employee Rating

We have bought all but 1 vehicle from this dealer in the past 25 years. We are treated like family every time we walk in the door. More

by BOOPER121872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Maldwin, Diane Simenson-Grant, Bob Hogan

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Apr 05, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We truly appreciate your loyalty to West Side GM of Berlin over the past 25 years. It’s fantastic to hear that you feel like family every time you visit us. We look forward to serving you again and helping you with that last vehicle! West Side GM Team (920) 361-5100

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