Jeff Hughes
Jeff Hughes at BMW of Westlake
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Jeff Hughes

Service Manager - Middleburg Hts.

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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5.0
110 Reviews
5.0

110 Reviews

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110 Reviews of Jeff Hughes

November 24, 2024

Dealership Rating
Employee Rating

The service department is the best. Brittaney is just absolutely amazing. Couldn't ask for a better experience. More

by NAHHH
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Service Communication
Recommend Dealer
Yes
Nov 26, 2024

BMW of Westlake responded

Your wonderful feedback and rating mean a lot to us.

November 22, 2024

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Job got done on time and correctly. Communication is fantastic. Car was washed and clean. More

by Primrose
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 25, 2024

BMW of Westlake responded

Primrose, we are so pleased you enjoyed your visit to BMW of Westlake!

November 22, 2024

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Always efficient, friendly service with a nice car wash. Dealership shop was always clean as was the waiting area with refreshments!! More

by pattysue523
Service Price Transparency
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Recommend Dealer
Yes
Nov 25, 2024

BMW of Westlake responded

Pattysue, thank you for sharing your positive experience!

November 15, 2024

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Brittany , John …. . superb service . Might be the main reason I still own a BMW. Brittany did a marvelous job this last repair on car . They refunded me for a previou More

by TarekDbouk
Service Price Transparency
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Recommend Dealer
Yes
Nov 18, 2024

BMW of Westlake responded

Tarek, we're so glad that we were able to go above and beyond your expectations! Hi Tarekdbouk, we are very happy to have provided you with such a positive experience!

November 11, 2024

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Clean. Got some major rim damage from their wash bay. Never asked me if I even wanted the car washed More

by PTJT100
Service Price Transparency
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Recommend Dealer
Yes
Nov 13, 2024

BMW of Westlake responded

We regret to hear that you had this experience with us. I will ask our service manger, John Cordell to reach out to you to discuss this issue.

November 03, 2024

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Employee Rating

The dealership is very professional and clean They all were very knowledgeable and helpful I will definitely go there for my next car More

by OFFTHEWALLSOCCER
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Recommend Dealer
Yes
Nov 05, 2024

BMW of Westlake responded

Thank you; we appreciate your feedback!

November 02, 2024

Dealership Rating
Employee Rating

Cory was very helpful and professional. Advised us if any further action or repairs were needed. More

by RWDEES
Service Price Transparency
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Recommend Dealer
Yes
Nov 05, 2024

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

October 31, 2024

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This dealership is great. The service team is very helpful and always efficient and friendly. More

by RICHARD.MCCLANAHAN
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2024

BMW of Westlake responded

Hi Richard, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

October 23, 2024

Dealership Rating
Employee Rating

Easy process pretty the car was done in an hour and a half, Corey got me a loaner so I was able to run errands in between. More

by MARCELO.ORCHON
Recommend Dealer
Yes
Oct 26, 2024

BMW of Westlake responded

Marcelo, we are very happy we could provide you with a positive experience!

October 07, 2024

Dealership Rating
Employee Rating

Did a very quick maintenance which helped me out. Did a very good professional job More

by PRIMROSE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2024

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

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