Jeff Huang

Car was there 22 months damaged car was in service 22 months and came back damaged bad months and came back damaged bad More

by Jeff Miller Verified Customer Verified Customer

Report | Print

Had to call 4 times in 6 days to schedule an appointment. Left a detailed message with each call. Never received a call back. Left a detailed message with each call. Never received a call back. More

by jay Verified Customer Verified Customer

Report | Print

Anthony was very helpful ensured that my family and I got a great deal and had an easy purchasing process. Would recommend anyone looking for a vehicle to visit Honolulu GMC. a great deal and had an easy purchasing process. Would recommend anyone looking for a vehicle to visit Honolulu GMC. More

by MICHAELVANHORN23 Verified Customer Verified Customer

Report | Print

Service was ok however it took 4 hours waiting for a soft ware update on my car. That is too long ware update on my car. That is too long More

by jmp Verified Customer Verified Customer

Report | Print

Our experience with the GMC service department has been extremely frustrating. Our truck has been sitting there since last Friday, waiting on a part that was supposed to arrive by Monday—but never did. Wh extremely frustrating. Our truck has been sitting there since last Friday, waiting on a part that was supposed to arrive by Monday—but never did. What made the situation worse was the lack of communication. I was without a work vehicle for several days, which directly impacted our operations. No one from the service team reached out with updates, and phone calls went unanswered repeatedly. I eventually had to go down in person just to get any information on what was going on. It’s unacceptable to leave customers completely in the dark when their vehicle is in for service, especially when it's essential for business. GMC really needs to improve their communication and follow-through. This experience has left me questioning the reliability of their service support. More

by DAVEDJCONSTRUCTION Verified Customer Verified Customer

Report | Print

Manager is a good guy handles customers well and have aloha heart. the workers are friendly and work very hard to satisfy customers. aloha heart. the workers are friendly and work very hard to satisfy customers. More

by FSENETENARI Verified Customer Verified Customer

Report | Print

Customer service is a hit a miss. When I bought my 2022 Gmc Terrain, their service was the best. When calling to get my vehicle serviced, They don’t really answer the phones. I had When I bought my 2022 Gmc Terrain, their service was the best. When calling to get my vehicle serviced, They don’t really answer the phones. I had to call multiple times and leave vm. This last time my oil was not completely filled and had to go get in person to the dealership to make an appointment. So you know, going in person is way better response on getting an early appointment . More

Report | Print

Great Service! They got me in the next day for my recall and performed the inspection and oil change promptly. They got me in the next day for my recall and performed the inspection and oil change promptly. More

Report | Print

Professional, helpful, pleasant. Clean waiting room. Waiting time while car was serviced was average.informative Clean waiting room. Waiting time while car was serviced was average.informative More

by SALLASCOOKIE Verified Customer Verified Customer

Report | Print

Friendly staff, comfortable waiting area with a nice Starbucks machine. Maintenance work was done in time as promised. Starbucks machine. Maintenance work was done in time as promised. More

by PERRY808 Verified Customer Verified Customer

Report | Print