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Jeff Huang
Jeff Huang at Honolulu Buick GMC
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Jeff Huang

Service Advisor

Honolulu Buick GMC

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.4
122 Reviews

Old fashion, raised by my grandparents. Taught to be straight forward and take people concern seriously. Their life can be effected by my judgement and recommendations. If you want someone to give you straight forward answer without sugarcoating it. I am the person you talk to.

Dealership Experience

6 yrs, 7 mos

Industry Experience

29 yrs, 10 mos

Specialties & Trainings

Getting things DONE.

4.4

122 Reviews

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122 Reviews of Jeff Huang

June 09, 2024

Dealership Rating
Employee Rating

Very friendly, knowledgeable, fast and efficient service. I will definitely be back to service my truck! More

by Chantal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herman Teves, Jr. , Micah

Helpful 1
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Jun 10, 2024

Honolulu Buick GMC responded

Thank you for the kind words for our service department, Chantal! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 06, 2024

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Employee Rating

Service was pleasant efficient and staff was ready to address any concerns that I may have. More

by Malich87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jenn Turner

Helpful
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Jun 06, 2024

Honolulu Buick GMC responded

Malich, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC, we look forward to having you as a valued customer for many years! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 06, 2024

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Employee Rating

Had no parts in stock had order made me pre pay before ordering them unbelievable More

by JIMPHILLIPINES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Jun 07, 2024

Honolulu Buick GMC responded

Thank you for sharing your feedback. We apologize for the inconvenience you experienced with our parts ordering process. Due to high demand and supply chain challenges, some parts may not always be in stock, requiring us to place special orders. Pre-payment is a standard procedure to secure these orders. We understand this can be frustrating and appreciate your patience. Our goal is to provide efficient and reliable service, and we are continually working to improve our inventory and ordering processes. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly. Thank you, Kalai Mukawa - Sales Manager

May 22, 2024

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Employee Rating

Friendly and very helpful. This is my very first time and I love my experience. More

by hafokaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micah

Helpful
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May 28, 2024

Honolulu Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 22, 2024

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Employee Rating

Thorough diagnostic service and I appreciate that. However, labor costs for maintenance is way too high. Almost $200 to replace O2 sensor that takes 10 minutes. I do myself. More

by white.kevin.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin is a 5 star!

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May 28, 2024

Honolulu Buick GMC responded

Thank you, Kevin, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 21, 2024

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Employee Rating

The customer service and the convenience of the service department is really good. Great people to work with and communication is always good. More

by KAITO.MURANAKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Ahlo

Helpful
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May 28, 2024

Honolulu Buick GMC responded

Thank you, Kaito, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 18, 2024

Dealership Rating
Employee Rating

The dealership went through a rough time but they made tremendous changes more so in the service department. I really appreciate the new staff especially Micah he is an asset please don’t lose him! More

by Koohammah53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micah has been nothing but professional and very reliable I give him 5 stars as well

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May 19, 2024

Honolulu Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Micah met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 02, 2024

Dealership Rating
Employee Rating

Svc was fast, appreciated the customer svc. recommendation was provided and contacted after completion. Awesome Job! More

by IEROMEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Ahlo, Herman Teves, Jr., Juanita Ocampo, Theresa Karas, Jenn Turner

Helpful
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May 03, 2024

Honolulu Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 10, 2024

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Employee Rating

The past service on my Elevation truck took longer than what was promised. Service writer told me 1-1/2 hours and my appointment was at 0800. I didn’t leave until 1330. More

by Richard.atiburcio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Morey

Helpful
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Apr 10, 2024

Honolulu Buick GMC responded

Thank you for this feedback, Richard. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 18, 2023

Dealership Rating
Employee Rating

The service was fast and efficient. I didn't have to wait long and be people were courteous. More

by abnaone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Iwasaki

Helpful
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Dec 18, 2023

Honolulu Buick GMC responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad Jeff was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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