Jeff Haraden | Page 4

Professional from start to finish without any high pressure From the time I met with Lindsay through to the end I was treated to the best car buying experience. Lindsay, Nick, Tom Ryan, Jeff Haraden and Derrick From the time I met with Lindsay through to the end I was treated to the best car buying experience. Lindsay, Nick, Tom Ryan, Jeff Haraden and Derrick Lahut made my buying experience very enjoyable. All my buying needs were met, financing was made understandable and the overall description of my vehicle was thoroughly explained even with numerous questions. It was the best buying experience in almost 50 years of buying automobiles. Thank you very much. More

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Watch Out For Last Minute Hidden Fees My first interaction with Mohawk Honda came from online research. Scott Risley gave me an initial vehicle estimate and scheduled me an appointment fo My first interaction with Mohawk Honda came from online research. Scott Risley gave me an initial vehicle estimate and scheduled me an appointment for a test drive. I visited Mohawk Honda four times in two weeks over the course of my buying experience. Lindsey Haraden, my sales consultant was extremely knowledgeable and went above and beyond to provide me multiple test drives and make my buying experience as pleasant as possible. Unfortunately, working with Mohawk Honda management, my purchase was unnecessarily delayed on multiple dates for a variety of reasons. Mohawk Honda did not have the exact vehicle I was looking for in stock. My vehicle took several days to find, deliver, equip, and prepare for turnover. My trade-in vehicle was not given proper consideration on my first visit. On my second visit, after an extended test drive, it took another two hours for Mohawk Honda management to come to terms with, and agree upon a trade-in price for my used car. We then finally agreed upon a down payment amount with financing which also included any other tax, registration, or other fees. It was at this time the question was asked, will there be any other additional fees or costs before I could take possession of the vehicle. I was assured by multiple sales and finance managers that there would be no additional fees or surprises before I could take delivery. Unfortunately however Mohawk Honda then hit me with a last minute additional $95 bank loan financing fee on the same day I was supposed to pick up my new vehicle. I refused to pay the last minute hidden fees and it took Mohawk Honda Management another two hours to correctly process the revised paperwork, minus the hidden fee. I was finally able to take possession of my new CR-V EX-L AWD w/ Navigation. The delivery coordinator Derek Lahut was very knowledgeable and did an excellent job reviewing the vehicle bumper to bumper including all the electronics. The vehicle looked great and I was very happy to finally be on my way. ______________________________ My response to the response sent by Mohawk Honda and Jeff Haraden: Jeff Haraden, If you had bothered to actually read my review you would have seen my negative criticism was in no way directed at Lindsey, Scott, or Derek, but rather the sales and financing managers who I intentionally left unnamed as a courtesy. It was the sales and financing managers who failed to disclose the last minute hidden financing fee which resulted in the negative review. Last Saturday I was very clear in my questions regarding any other last minute fees or charges in addition to my final agreed upon down payment. I was reassured by multiple managers that there would be no additional charges. I have no doubt Mohawk Honda hits all their customers with these or other last minute hidden charges. In my case however I was fortunate enough to be in a position where I could walk away and cancel the deal if the problem was not corrected. Other customers I have no doubt simply pay the last minute additional hidden fees out of necessity. ____________________ My Additional Response after Mohawk Honda offered me 3 free vehicle services in exchange for removing this online review. Please see below… Lindsey, Because of you my experience with Mohawk Honda was mostly a positive one. Please do not feel the need to apologize for other people’s mistakes. While I am sure Mohawk Honda believes they are being generous by offering me a few free services, I think they are totally missing the bigger picture as to why I was so disappointed with them. In my case specifically, a $95 surprise additional fee after everything else was supposed to be said and done is not a huge financial hardship. For a lot of other people and families however a budgeting surprise like that could mean the difference between being able to put food on the table, medication for a loved one, or being able to afford a reliable vehicle to get to and from a much needed job. I would have been infinitely happier if you had instead told me my issue had been personally reviewed by the Mohawk Honda President and as a result all employees in the sales side of things are now being instructed to give full disclosure to any potential customers explaining any and all fees upfront associated with the car buying experience including, but not limited to… For example in my case… The Annual Safety Inspection $10.00, Registration $64.00, Tire Disposal Fee $2.50 each for a total of $12.50, Paperwork Processing Fee $75.00, and of course, that last minute Bank Financing Application Fee of $95.00. Also, another possible fee for some customers may potentially include the need for Accident Stop Gap Insurance Protection which I was told would have been an extra $150.00 on top of my regular pre-existing car insurance. Then of course there was the extra labor charge for the installation of the selected accessories. In my case at least those labor charges were clarified up front. In my case most of the above listed charges were bundled into my initial down payment, but obviously not all of them as I believe should have been the case. I am not asking Mohawk Honda for compensation for my own lost time and trouble so much as I am challenging Mohawk Honda to name a real and lasting policy and procedure solution so what happened to me does not happen again to someone else in the future. Respectfully, Brian ________________ Update as of 03/20/2016 Brian, In your review you selected myself, scott and Derek. The score given was 3 stars. You describe a great experience with us yet give us an unsatisfactory score. It's a miss representation of the services I provided you. You did not select either of my managers whom which you had issue you with. I am now embarrassed at the length of the review and will not continue to discuss it. Respectfully Lindsey _________________ Lindsey, Your criticism of my review rating score may be perfectly fair and accurate. It completely fails however to address a long term solution to my core complaint. Tell me what policy and procedural changes Mohawk Honda plans to put in place to prevent what happened to me from happening to any future customers and I will then consider removing this review. Respectfully, Brian _____________________ Brian, I don't wish to continue to discuss this with you. If you like to further discuss please contact my director of operations Andy. He can be reach at 370-4911 ext 172. Lindsey ___________________________ More

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Just keeps getting better When I bought my first car from Mohawk Honda, I was not only impressed by their customer service, integrity and honesty, but also by their determinati When I bought my first car from Mohawk Honda, I was not only impressed by their customer service, integrity and honesty, but also by their determination to please with no hard sell involved. I told them what I wanted and how much I wanted to spend and they made it happen. That car was for my business, and they are still looking for another Flex for me as I type. They did such a great job for me on that car, I also told them (Jeff Haraden & Camren McKenna) my girlfriend needed a Jeep but it had to be a newer automatic. Well, they found it, and she bought it yesterday.(2/9/16) The owner, Jeff Haraden, his daughter Lindsey, Our sales person Camren McKenna, and our Finance person, Nate Gagnon, couldn't have made it any easier for us. Even Ashley who took our deposit over the phone was easy to talk with. We couldn't have asked for a better group of people to work with or a better company to place our trust in. I'm definitely looking forward to purchasing my next Flex from them and many more happy years to come doing business with not only true professionals, but vehicle friends for life. So glad we found you all. Sincerely, James Anthony - Value Van Taxi & Car Service in Saratoga Donna Bracchi - Gansevoort, NY More

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GREAT Dealership Support w/Recalled CRV My 2011 Honda CRV was recalled last week (Takata airbag issue). I emailed Jeff Haraden requesting a free loaner vehicle and he responded within two My 2011 Honda CRV was recalled last week (Takata airbag issue). I emailed Jeff Haraden requesting a free loaner vehicle and he responded within two hours (at 10 PM), telling me to contact Stacey Cantoni the next morning for the loaner. I did so, and a 2015 CRV was ready for pickup within two hours. Within 10 minutes of my arrival at the dealership, Brian Peters had the vehicle for me to take. I was pleased with MOHAWK HONDA when I purchased my new vehicle years ago. Now, I AM EXTREMELY HAPPY WITH THE SUPPORT PROVIDED BY MOHAWK HONDA during this major recall issue. While I had no other choice than to click "service" as the reason for this visit, service won't be provided until the parts are available in Summer or Fall of 2016. This review is actually a reflection on the FANTASTIC OVERALL "SUPPORT" provided by MOHAWK HONDA. I'd assign TEN STARS if I could. More

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Outstanding! The team at Mohawk Honda went beyond the call of duty in making our dream car a reality. Special thanks to our sales person Lindsey Haraden for her kn The team at Mohawk Honda went beyond the call of duty in making our dream car a reality. Special thanks to our sales person Lindsey Haraden for her knowledge, attention to detail, and for going the extra mile. In addition to Lindsey's invaluable expertise and enthusiasm, she also saw to it that our car was detailed to her high standards; she personally transferred our license plates with her own tool box in hand; and she followed up the sale with a hand written thank you note..in short, .all such wonderful personal touches! A five star experience all around! More

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A very satisfying experience We were helped every step of the way, from the moment we stepped through the door when Frank greeted me and was very helpful in explaining the variou We were helped every step of the way, from the moment we stepped through the door when Frank greeted me and was very helpful in explaining the various options available to me in the Accord I wanted. When there was a question about anything Brad was available to clarify and/or go into further detail. Micah was friendly and thorough in explaining all the details of the financing arrangements. We were able to pick up the car the very same day and received a thorough guide to its operation from Frank We even got to have a long chat with Mohawk's owned Jeff. I am personally responsible for Jeff successfully finishing fifth grade so he was able to develop this excellent business. All in all it was a very pleasurable experience. Don A. More

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'Enjoyed the experience Service was done in a little over one-half hour. The overall environment is very cordial and friendly. My service advisor, Nicole Kearbey, was terri Service was done in a little over one-half hour. The overall environment is very cordial and friendly. My service advisor, Nicole Kearbey, was terrific! Thanks, Nicole! More

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Just picked up my new CRV, GREAT EXPERIENCE A great all around buying experience at Mohawk Honda. I bough a new 2015 CRV. Camren McKenna ran me thru the test drive and features. I am happy with A great all around buying experience at Mohawk Honda. I bough a new 2015 CRV. Camren McKenna ran me thru the test drive and features. I am happy with the deal and the ease of buying. They took my Subaru trade-in at a fair value and delivery was easy. Nick Bonarrigo, Jeff Haraden, Steve Haraden and the whole Mohawk team made it easy to get the deal done. More

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exceptional service From the minute I walked in the door, dealing with Brian McKenna, speaking with the GM, the owner, and Lindsay in finance, it was just a very friendly From the minute I walked in the door, dealing with Brian McKenna, speaking with the GM, the owner, and Lindsay in finance, it was just a very friendly and effortless purchase. I always feel so important when I am there, like their only customer. More

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Fantastic Service Great overall from initial inquiry to final deal. Lindsay and Jeff Haraden were knowledgeable, friendly, listened well and executed quickly. I would h Great overall from initial inquiry to final deal. Lindsay and Jeff Haraden were knowledgeable, friendly, listened well and executed quickly. I would highly recommend Mohawk Honda. I plan to use them for service and future purchases. More

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