Jeff DuVall | Page 20

Oil Change I received a coupon for an oil change at the dealership and scheduled to have one done. When I arrived the lady working service, summer, checked us in I received a coupon for an oil change at the dealership and scheduled to have one done. When I arrived the lady working service, summer, checked us in and then I said I had the coupon and was not sure if she needed it then or at time of payment. She then said "we don't need your coupon, thats just the cost of the oil change" in a very condescending tone. It was very uncomfortable and made me rethink bringing my car back. Walking into a dealership as a female is a very itimidating anyway but to have rude service makes it worse. I was very thankful for my payment service , Jeff I believe was his name, was very nice and reviewed my info and made the experience much better. More

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Bailed me out! Found myself with engine problems while traveling from Grand Lake through RMNP on our way to Denver. Being from out of state, I had no idea where to s Found myself with engine problems while traveling from Grand Lake through RMNP on our way to Denver. Being from out of state, I had no idea where to seek help on a Saturday afternoon. Searched dealerships in the area & luckily found Interstate with their service department staffed! They got me in during a busy day, recognizing my dilemma and few options. Jeffrey Duvall quickly diagnosed an ignition coil problem and had us fixed and out of there in record time. Plus it cost less than initially estimated. Made the 12 hour drive home a few days later perfectly. Excellent service, customer focused and greatly appreciated! Thank you again Jeffrey. More

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Wow!! What a GREAT SERVICE DEPT Ken,Jeff,Adrian -Thank You so much for outstanding service on all of my vehicles. I have been doing business with Interstate Ford for 10 Years & will Ken,Jeff,Adrian -Thank You so much for outstanding service on all of my vehicles. I have been doing business with Interstate Ford for 10 Years & will continue because of you guys & the crew. Thanks Again Rich More

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Great Customer Service Jeff has been great to work with and we have been doing business here for several years with him as our advisor. He gets it done for us every time and Jeff has been great to work with and we have been doing business here for several years with him as our advisor. He gets it done for us every time and really knows his stuff. I appreciate that he takes the time to listen to his customers and really strives to provide great service and ensures that he delivers what he promises. As an aside but worth noting - This week, my daughter took her car in and she had left a pretty decent amount of cash in her car in plain sight. When I picked it up, though I did not know she had done this, I have to say I was pretty impressed to see that all of the cash was still there in the car untouched after being there for 2 days. Once again, this little act is one of many great experiences here, but it speaks volumes about how this dealership does business. More

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Oil Change Rip-Off So I take in my Ford for an oil change along with the coupon they sent me. The coupon says that for $39.95 you get The Works (synthetic blend oil, tir So I take in my Ford for an oil change along with the coupon they sent me. The coupon says that for $39.95 you get The Works (synthetic blend oil, tire rotation, brake inspection and so on). Go to pay after the work is done and the bill is $47.41. After questioning about the up-charge the service manger tells me the synthetic blend oil was more expensive. I point out to him that the coupon price included a "synthetic blend oil change". Now get this...he tells me I got the "Special" synthetic blend oil. Couldn't see arguing with a guy who is intent of ripping me off and makes up the rules as he goes. Looks like they are more concerned with Profits than they are with customer service. More

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worst service department in Ford History Brought my 96 Ford E 150 in for a coolant leak while passing through on vacation thinking Ford vehicle = Ford dealer to get the fastest high quality w Brought my 96 Ford E 150 in for a coolant leak while passing through on vacation thinking Ford vehicle = Ford dealer to get the fastest high quality work to get us back on road. Wrong. This service department never really even did any true diagnosis to find the problem. We waited for 2-1/2 hours in waiting room (they are in the middle of nowhere) for them to come out and say water pump is leaking, $500.00 for the repair but we can't get parts until late today. I am thinking, really? you are a Ford dealer and you cant' get a part for half a day? In TX the ford dealers get parts within hours!!!! They ushered me back and gave me my key and said the van was waiting out side and good luck. Never even gave me a chance to say yes or no to the repair. Just basically asked me to leave them alone and go somewhere else. Called a friend in Denver asking for a shop referral. He sent me to Southwest Automotive in Littleton. Southwest didn't trust the Ford dealer diagnosis and took the time to dig down and find the actual leak. We barely had enough time to walk to a restaurant and back for lunch and they had the leaking hose located over the water pump replaced and we were on the road again. $200.00 parts labor and replacement coolant and DONE!!!! More

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Typical Corporate Mechanic After in depth research, for a Ford service center, to have my wife's 2013 Ford Escape worked on I chose Interstate Ford, due to the great reviews, af After in depth research, for a Ford service center, to have my wife's 2013 Ford Escape worked on I chose Interstate Ford, due to the great reviews, after all I have a Ford service center 5 min. from my house and elected to drive 45 min. to have our vehicle worked on. We had scheduled an appointment to have the engine splice recall work done and also transmission warranty work. Engine splice work was completed the next day; however, the transmission was a different story. Note; we have only had our vehicle since May 2014 we purchased it with 41,000 miles and currently has 51,000 mi. Long story short 3 weeks later our transmission was rebuilt and we went to pick it up from Interstate Ford, car drove home great, everything seemed fine. Next day, less 16 hrs later my wife goes to start the vehicle and to go to work, car wont start. So I leave work early to head home and try and find out what the problem is. Battery has full charge, and car wont start. Tried jumping, no go. Called Interstate Ford explained the situation, how they had just work on it etc. what they had done, they had Ford's roadside service come tow the vehicle back to Int. Ford. I called them the next business day and asked if they figured what the problem was, their service advisors Jeff and Adriane both said your starter went out, you'll need a new starter. I stated, you guy's will take care it of right??? it must of have been something to do with the work you guys were doing on the vehicle, I wasn't born over night. They resumed to reiterate that they didn't work on anything that had to do with the starter. I stated once again I know your mechanics disconnected the battery and the starter to work the transmission. No we weren't working on it or have any reason to mess with the starter. So, I asked how much is a new starter, $540. What?!! you got to be kidding me. After talking to Jeff and explaining to him my concerns and reasoning he agreed to meet me halfway. I told him to forget about it, I'll have a tow truck on the way and towed it to an honest family friend's auto shop. Within ten minutes of the car getting there, he called me and told me the starter was loose and he had gave it 2 full turns and it started right up. This is exactly why mechanics have bad reps and honestly I'm not sure how these service advisor's sleep at night with their self conscious. I have never gotten online and written a review about anything, but today is a first! sadly I'm sure I'm not the only they have tried to fool or take advantage of. And to be honest with ya I'm sure the other reviews are very biased. More

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Tires Went in for 4 new tires on my '13 F-150. Jeff was extremely helpful with ordering and installing tires and maintenance on my truck Went in for 4 new tires on my '13 F-150. Jeff was extremely helpful with ordering and installing tires and maintenance on my truck More

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Buy and new car I have to say this with the best car experience I've had I was in and out within four hours and I was it was greatly appreciated. And Dennis was a ver I have to say this with the best car experience I've had I was in and out within four hours and I was it was greatly appreciated. And Dennis was a very helpful car salesman he was not pushy at all and I recommend anyone to go see him and buy car from him More

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