Jeff Blake

They black listed me in 2020 because they couldn't fix my daughter's Mercedes' electrical problem under warranty. Months and five visits. Today I brought my Mercedes in for an extremely expensive wheel align daughter's Mercedes' electrical problem under warranty. Months and five visits. Today I brought my Mercedes in for an extremely expensive wheel alignment. They said my daughter cancelled the appointment. Turns out they did send her an email confirmation for an appointment she didn't make. Mistake #1 Mercedes. Mistakes #2 through 5. Didn't apologize, didn't try to "fit me in", didn't try to reschedule. We did finally get my daughter's car fixed. I assumed Mercedes of Westminster could handle a simple wheel alignment. I was wrong. Jeff, the Service Manager, said I should take my car somewhere else. Disappointing. More

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I purchased a 2019 GLC300 4matic coupe a week ago. When I tried to enroll it in Mercedes Me I learned the VIN was still tied to the previous owner. I called Mercedes Me and was told I would have to vi When I tried to enroll it in Mercedes Me I learned the VIN was still tied to the previous owner. I called Mercedes Me and was told I would have to visit a local dealer. I chose Mercedes-Benz of Westminster since they were 5 miles from my office. When I went there looking for help to resolve the issue of the VIN being registered with the previous owner. I was told it would take over an hour and I would have to pay $290.00 just so I could take advantage of the technology offered in the vehicle. The only thing I did wrong was to buy a Mercedes-Benz, General Motors does not try to rip off customers with this kind of extortion. The entertainment system is virtually useless until I pay the extortion monies. This is the most unethical dealership I have ever come across. This is how they treat new customers and introduce them to Mercedes-Benz. Seems like the better practice would have been to help, instead of extort money. I might very well have been a very a long standing customer. Not now, these people are xxxx More

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Second M-B I have purchased with Hadyn Roberts' help and counsel. I hesitated to buy one from any other dealer/salesperson. He really knows his stuff! counsel. I hesitated to buy one from any other dealer/salesperson. He really knows his stuff! More

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Andre Archuleta and Jeff Blake provided me with a world class customer experience in recently servicing my three Mercedes Benz vehicles. They were professional, courteous, and personable through the entire class customer experience in recently servicing my three Mercedes Benz vehicles. They were professional, courteous, and personable through the entire process. They kept me informed of the progress in servicing my vehicles, answered my questions and provided recommendations and insights regarding potential courses of action. I highly recommend these individuals for providing outstanding customer service. Great job gentlemen! More

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Very clean, friendly helpful staff diagnosed problem , and fixed it correctly when promised on time and fixed it correctly when promised on time More

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This has been the absolute worst experience I have ever had at a dealership in my 48 years... We purchased a Mercedes from Sil Terhar Motors in Broomfield. The moon roof was inoperable when we purchased had at a dealership in my 48 years... We purchased a Mercedes from Sil Terhar Motors in Broomfield. The moon roof was inoperable when we purchased the vehicle and Sil Terhar was willing to pay for the repair. After having their shop look at the moon roof, they told me to take it to Mercedes and they would take care of the repair cost. Mercedes of Westminster is the closest dealer to us, so we scheduled an appointment to drop the vehicle off. From the get go, this was a mess. We scheduled a drop off for about a week later and delivered the car. The car was not even looked at for another 3-4 days. After finally looking at the car, it was determined that the whole inner workings of the moon roof needed to be replaced to the tune of approximately $4,400. After speaking with Sil Terhar, they agreed to pay for the complete repair. A couple weeks passed and the repair was finally complete, but we still couldn't get our car back because somehow, they blew a tire on our car. While the did fix the tire, it took an additional two days just to do that. Sil Terhar was kind enough to provide us with a loaner car during this whole fiasco and offered to pick up our Mercedes, deliver it to our house and take back their loaner vehicle. The first time my wife got back into her car, she noticed that there was damage to the headliner on both D posts in the back seat of the car. When I got in the back seat it was apparent that they had damaged the head liner and I also found a grease spot on the white leather seats and 2 applicator straws like you'd get with a can of WD-40, one on the seat and one on the floor. I called Sil Terhar to inform them what happened and because their tech looked at the car before we sent it to MB Westminster, they were as sure as I was that Mercedes had indeed damaged the headliner. Because the service writer (Kemal) was not extremely helful though the process thus far, I reached out to the service manager Jeff Blake. I spoke with Jeff on November 9th who basically pushed me back to his service writer Kemal. Of course nothing was getting done which prompted another call to Jeff Blake on 11/15, followed by a call to the GM Kevin Steward. Neither Jeff or Kevin answered their phones, so messages were left for both. After leaving these messages at 1 PM on 11/15, I received a call from Kemal at 5PM. Kemal informed me that he was going to reach out to Sil Terhar and ask them to pay for parts to repair the damage and that MB Westminster would take care of the labor. I wasn't sure why they thought that Sil Terhar would take care of anything with this repair because they had nothing to do with the damge cause by removing the head liner, but I let him proceed. Within a few days, I reached out to the manager at Sil terhar to see if Kemal reached out to them. Jake at Sil Terhar said that Kemal had indeed reached out and asked them to assist with the repair and that they were declining to assist because the damage was caused by MB Westminster while repairing the moon roof. MB Westminster provided 2 pictures of the damaged headliner, after they had taken it apart! Claiming that the damage was existing when the vehicle was dropped off. I received a call and email from Sil Terhar and they were amazed that I was being treated like this and that MB Westminster was trying their best to pass the buck. More

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Poor, Poor, Poor Service. Service Department is nothing but a scam. Went in for an oil change and a DVD swap. Paid about $500... Vehicle stayed in shop for 4 days until it was Service Department is nothing but a scam. Went in for an oil change and a DVD swap. Paid about $500... Vehicle stayed in shop for 4 days until it was ready. Picked it up, stereo and car was just fine and I was so happy. I drove off from the service dept and very pleased with Matt Dunn(advisor) 10 minutes down the street Vehicle broke down with Coolant steam all over. I never had a problem with the Coolant or over heating problems. Vehicle was towed by the service dept. They kept the vehicle for days. I got tired of paying for a rental so I called over there and asked for a loaner while they figure out what they did to my Mercedes S550. They did give me the loaner cause they felt responsible for the breakdown. However, after another week goes by i am told that vehicle overheated and blew out an upper radiator hose. Matt said it will cost me $600 and it will be good to go. I said can you do something to help me with the price? He took $100 off. I agreed to pay that and few days later Matt calls me to tell me that i need a Laundry list of other parts to be replaced. $4200 worth of parts to be exact. I was furious... After calming down I had no choice but to pay for it, I guess!!! So I authorized the work. Pay $4200 and this madness will stop. Not really!!!! after all those parts were replaced, I am told that I need a new Radiator Fan that will cost me another $1100.. xxx!!!! I told Matt to have his service manager call me. Service manager Jeff Blake called me to tell me that he would give me 15% OFF total amount. WOW!! Thanks Jeff.. Um no Thanks!! A couple days go by and I called Matt to authorize $1100 new radiator fan. The $4200 repair included a new radiator but never mentioned to me about the radiator fan. this whole time they had the vehicle (over a month) radiator fan was never an issue. Spoke to Parts and Service Director Andrew Eytcheson about my experience with service and Matt Dunn. No help!!!! Thanks Andrew... Great customer service from you too...Anyways, Radiator Fan put in and car is ready for pick up.... Day of pick up I get a call from Matt saying vehicle is ready but I will need to pay another $2200 for a new Amplifier because it is not sending a signal to stereo, SO I HAVE NO SOUND NOW!!!xxx MATT!!!!! So the the last thing they did was a Radiator fan and that screwed up my sound/amp/ now electrical issues. I got a call from Matt saying to authorize $2200 new amp or bring loaner back and pay your $4225.00 for services that was never an issue from day 1. I also received a threat from Matt Dunn. He said if I do not return the loaner by end of business day on 07/27/22 that I would accrue a $100 daily charge. That is when I had enough and went to Mercedes Corporate to see what they would advice me. Spoke with them and they basically said that Westminster Mercedes is an independent dealer and that I would have to deal with them. WOW!! THANK YOU CORPORATE.. I told her that I have been dealing with them and it is not working out nor FAIR that is why I am reaching out to you guys!!! Anyways, after I received the threat of $100 daily charge on my credit card for not returning the loaner back, I drove straight to them. Dropped off the Loaner. Paid $4225.00 and drove off. My car went in on May 27th at 9:30am for an oil change and DVD sway for the radio to work. Picked up the vehicle 07/27/22 after paying $4225.00 and still no sound in my car. Radio works just fine but will need to talk to Mercedes of Denver to see if they could just program the stereo and that should do the trick. PEOPLE if you are reading this... STAY AWAY FROM WESTMINSTER MERCEDES SALES/PARTS/SERVICE.... There are other places like Mercedes of Denver or MD Clinic for support with your new or used Mercedes. I will copy and paste this review and add to YELP as well as have my friends and family share this on all social media. If you want this madness to stop and not share any hate on the net. I would like a call from someone that I have requested to speak with during this whole process and that is the GSM Taylor Stephens General Sales Manager (303) 410-7821 17 years with Mercedes- Till this day... I never got a call nor an email from the GSM of the store. WOW!! THANK YOU TAYLOR. What I want is my credit card refunded and a new amp put in to be satisfied.. ZAK More

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They have almost no staff that actually work on Sprinters. It took a 4 months before I could get a simple service appointment. They charge enough that good mechanics shouldn't be that difficult to Sprinters. It took a 4 months before I could get a simple service appointment. They charge enough that good mechanics shouldn't be that difficult to hire. Something is wrong there. I don't know what...but something is definitely wrong there. I have no idea nor do I care who I dealt with so I gave all service managers a medium score. The fact is that the entire service department is sub par. More

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Very informative about my problem. He knew the situation and the computer would correct itself. and the computer would correct itself. More

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Transparency and honesty is of utmost importance in today’s customer service. Be careful here. today’s customer service. Be careful here. More

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