Jeff Arthur

Long story made short. On January 5, 2025, I bought a 2024 Jetta at Lakeland VW that, unbeknownst to me, was missing a key safety system - the Active Blind Spot Monitor. On January 5, 2025, I bought a 2024 Jetta at Lakeland VW that, unbeknownst to me, was missing a key safety system - the Active Blind Spot Monitor. Lakeland VW knew it did not have the Active Blind Spot Monitor system in the car and failed to inform us that it was not installed in the car. After a few days of driving the car my son informed me that he could not get the Active Blind Spot Monitor to turn on. So I contacted Lakeland VW 3 days after we purchased the car and they said they did not know why the Active Blind Spot Monitor was not activating in the car. I left messages for the Service Department and received no response. I emailed Jeff Arthur, General Sales Manager of Lakeland VW, and received no response. ON January 16, 11 days after purchasing the car I got a text that the Active Blind Spot Monitor was not installed in the car due to covid issues. Since then I've called Lakeland VW multiple times and left a message for Jeff Arthur but still get no response. As a result, I have emailed VW of America's Chief Marketing Officer, Rachael Zaluzec, who is in charge of Customer Experience and I am awaiting her response. Do not trust Lakeland VW. Do not buy from Lakeland VW. More

Report | Print

Great job by the staff at Lakeland Volkswagen. Straight shooting. No shenanigans or add-ons like all the other dealers. Straight shooting. No shenanigans or add-ons like all the other dealers. More

by Manny G Verified Customer Verified Customer

Report | Print

Easy to work with. Honest and understanding. There pace was accommodating and day of deal transaction with follow-up made the selection and buying process enjoyable. Honest and understanding. There pace was accommodating and day of deal transaction with follow-up made the selection and buying process enjoyable. More

by Winnsb Verified Customer Verified Customer

Report | Print

Great bunch of professionals to work with! Everyone made it easy and enjoyable to purchase a car! Everyone made it easy and enjoyable to purchase a car! More

by Swede Verified Customer Verified Customer

Report | Print

Excellent servicio, profesional, atención excelente. Lo recomiendo a todo el que busque servicio y calidad, gracias Lo recomiendo a todo el que busque servicio y calidad, gracias More

by JOSERAFYGONZALEZ Verified Customer Verified Customer

Report | Print

Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume responsibility to fix defective part. Imposible to break a light by touch when is meant to be touched to turn it on ! I wonder how many others have to pay out of pocket after they are told at time of purchase bumper to bumper cover and is not a real deal!! Last truck I will buy from this place. More

by fgiovanetty Verified Customer Verified Customer

Report | Print

The whole experience was amazing. I was treated with courtesy and professionalism. There is no choice better than this dealership. Speedy process. I was treated with courtesy and professionalism. There is no choice better than this dealership. Speedy process. More

by dragustinovis1 Verified Customer Verified Customer

Report | Print

Jarime was very easy to work with. No pressure, answered all questions promptly & tool great care of me during my transaction. Will definitely be back next time. Highly recommend! No pressure, answered all questions promptly & tool great care of me during my transaction. Will definitely be back next time. Highly recommend! More

Report | Print

I love this dealership! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! More

by LRIDDLE80 Verified Customer Verified Customer

Report | Print

Caitlin is a great service writer she's knowledgeable friendly and always gives us great advice with our Volkswagen. friendly and always gives us great advice with our Volkswagen. More

by biresdon Verified Customer Verified Customer

Report | Print