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Jeff Arthur

Overview Reviews (140) Inventory (175)

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Jeff Arthur

General Sales Manager

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.3

140 Reviews

Overview Reviews (140) Inventory (175)

Dealership Experience

13 yrs, 11 mos

Industry Experience

30 yrs, 7 mos

Languages Spoken

English

4.3

140 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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140 Reviews of Jeff Arthur

December 23, 2025

Dealership Rating

Employee Rating

Dominic did an Excellent Job in my search for a Tiguan. Jeff n Larry great to work with! Enjoying my new Tiguan this Christmas Season ! Jeff n Larry great to work with! Enjoying my new Tiguan this Christmas Season ! More

by LawsonSusan240

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Larry Riddle, Dominic Bailey

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Dec 25, 2025 -

Lakeland Volkswagen responded

Hi Susan, thank you for sharing your experience with Lakeland Volkswagen. We are thrilled to hear Dominic, Jeff, and Larry made your Tiguan search enjoyable. It is wonderful that you are able to enjoy your new Tiguan this holiday season. We appreciate your kind words and look forward to seeing you again.

December 17, 2025

Dealership Rating

Employee Rating

Very nice. Very easy i feel very confident in the service provided by the entire Lakeland VW staff. Very easy i feel very confident in the service provided by the entire Lakeland VW staff. More

by joncjones67

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jared Diveley, Charles Draper, John Sullivan, Ron Fondaw, Michelle Barnett, Jessica Corbin

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Dec 18, 2025 -

Lakeland Volkswagen responded

Hello Jon, We’re glad to hear that your experience at Lakeland Volkswagen was smooth and enjoyable. It’s wonderful that the team made you feel confident in the service you received. Thank you for sharing your feedback.

December 03, 2025

Dealership Rating

Employee Rating

No pressure sales, lots of helpful advice. Awesome staff! Will definitely refer friends to them. Awesome staff! Will definitely refer friends to them. More

by GIGI6464

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Larry Riddle, Danny Gonzalez

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Dec 04, 2025 -

Lakeland Volkswagen responded

Hi. It’s great to hear you felt comfortable and supported during your visit. We love knowing our team could offer helpful advice without any pressure. Thank you for planning to refer your friends to Lakeland Volkswagen. We look forward to welcoming them and giving them a great experience too.

November 26, 2025

Dealership Rating

Employee Rating

Very Disappointed With the Service Department I brought my car to VW Lakeland and clearly explained several issues, including the ongoing start/stop problem. Instead of checking everything I mentioned, the my car to VW Lakeland and clearly explained several issues, including the ongoing start/stop problem. Instead of checking everything I mentioned, they focused only on the most expensive repair and ignored the other concerns. My car still has the same start/stop issue, and nothing was done about it. I gave VW Lakeland another chance, but it feels like nothing has changed. The service department still seems more interested in upselling than actually fixing the problems I bring in. Unfortunately, I’m left with the same impression as before a dishonest and unhelpful dealership. I won’t be returning. More

by NOBELHERRERA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Charles Draper, Larry Riddle, Michelle Barnett

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Nov 27, 2025 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

September 30, 2025

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Employee Rating

Sells faulty cars, says they fix them but they just destroy your vehicle while it’s being repaired! Got my BRAND NEW Atlas back from them filthy, moldy and with over 30 chips of paint all down the driv destroy your vehicle while it’s being repaired! Got my BRAND NEW Atlas back from them filthy, moldy and with over 30 chips of paint all down the drivers side and back of my brand new SUV. More

by kristinvann22

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Jared Diveley

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Oct 02, 2025 -

Lakeland Volkswagen responded

Hi Kristin, we are disappointed to see these statements as they do not reflect the service you received. Our team completed the warranty repair on your Atlas following Volkswagen’s required guidelines, and we scheduled an appointment to review your concerns which you did not attend. Without that review, it is not possible to validate the claims you are making. Lakeland Volkswagen does not damage vehicles during repairs, and we stand by the work completed. If you would like to work toward a resolution, we are available to review your vehicle with you.

September 19, 2025

Dealership Rating

Employee Rating

Always upfront. Easy to deal with and keep me updated frequently. Friendly staff, good amenities. Easy to deal with and keep me updated frequently. Friendly staff, good amenities. More

by vwghia1971

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Larry Riddle, Michelle Barnett

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Sep 20, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words! We are glad to hear our team at Lakeland Volkswagen keeps you informed and makes the process easy. It is great to know you enjoy our friendly staff and amenities, and we look forward to seeing you again.

September 08, 2025

Dealership Rating

Employee Rating

Good(could be better) sales department, poor service department. Easy problem(bad key flob one day after buying the car and under warranty) turn into unnecessary paperwork. department. Easy problem(bad key flob one day after buying the car and under warranty) turn into unnecessary paperwork. More

by Erm

Verified Customer

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Larry Riddle , Codi McDowell

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Sep 11, 2025 -

Lakeland Volkswagen responded

Hi, thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with your key fob and the service process. We want to better understand what happened and see how we can improve your experience. Please reach out to our Service Manager, Jared Diveley, at jared@lakelandvw.com so we can assist you directly.

September 01, 2025

Dealership Rating

Employee Rating

I had a standard VW recall and it was handled swiftly! The service staff at Lakeland VW are top notch. The service staff at Lakeland VW are top notch. More

by Dan T

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jared Diveley, Charles Draper, Larry Riddle

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Sep 02, 2025 -

Lakeland Volkswagen responded

Thank you Dan! We’re glad to hear your recall was handled quickly and that our service team at Lakeland Volkswagen provided top-notch care. We appreciate your feedback and look forward to serving you again.

September 01, 2025

Dealership Rating

Employee Rating

Codi and Lakeland VW have been great. Larry sneaking add on in that were not in the original out the door numbers was not, and his explanations were not satisfactory Larry sneaking add on in that were not in the original out the door numbers was not, and his explanations were not satisfactory More

by Audra0729

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Larry Riddle, Danny Gonzalez , Codi McDowell

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Sep 02, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback. We’re glad Codi and the team at Lakeland Volkswagen were able to assist you. We apologize for any confusion regarding the additional charges and the explanations provided. Please reach out to our General Manager, Jared Diveley, at jared@lakelandvw.com so we can address your concerns and ensure everything is clarified to your satisfaction.

August 26, 2025

Dealership Rating

Employee Rating

Friendly and helpful staff. Nice atmosphere for customers. Haven’t had any issues with my new car but the shop did an excellent job on my last vehicle and in a timely manner. Nice atmosphere for customers. Haven’t had any issues with my new car but the shop did an excellent job on my last vehicle and in a timely manner. More

by alice_diveley

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jared Diveley, Charles Draper, John Sullivan, Larry Riddle, Michelle Barnett

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Aug 27, 2025 -

Lakeland Volkswagen responded

Thank you, Alice! We’re happy to hear our team made you feel welcome and that both your past service experience and your new car have been going so well. We appreciate your kind words and look forward to being here for you whenever you need us!

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