Jeff Ahlquist | Page 4

Best Experience Yet I don't need a new car because the service is so outstanding, but when I do, I will return to Lexus of Rockford. Outstanding all the way around! I don't need a new car because the service is so outstanding, but when I do, I will return to Lexus of Rockford. Outstanding all the way around! More

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Love my Lexus I recently purchase my third RX 350 from Lexus of Rockford. I keep going back because they make you feel like family. Each time I visit the dealersh I recently purchase my third RX 350 from Lexus of Rockford. I keep going back because they make you feel like family. Each time I visit the dealership, be it for service or the complementary car wash on Saturdays, Chris Beto and/or Mike Sartino will always great me by name and ask about my family. During one of my visits to the dealership for service, I mentioned to Chris that I was looking to purchase a newer RX. Knowing my preferences, Chris kept me updated when anything came on the lot. While I was out of town, Chris had a client wanting to trade in his vehicle. Knowing that I would love the car, Chris gave me a call and emailed me all the information on the car, including pictures. Trusting Chris, I put down a deposit over the phone. I am glad I did; the car is immaculate and I have enjoyed learning all the safety features my new Lexus has. More

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Recent repair of my 1996 Lexus L400 Recently I purchased a 1996 Lexus L 400 from Anderson Lexus of Rockford. I bought it with no warranty due to its age. When I was washing it after a Recently I purchased a 1996 Lexus L 400 from Anderson Lexus of Rockford. I bought it with no warranty due to its age. When I was washing it after a few days of purchase, I noticed that the right front tire had a bulge in it. I took the car back to Lexus and spoke with Jeff Ahlquist about the problem. He arranged for me to receive a new tire at no cost to me and the repair was completed within just a few days as they ordered a new tire to match all of my other three tires. Jeff had helped me previously on a Buick that I purchased from Anderson Toyota and I returned to him for assistance as he was so helpful when I had a ventilation problem with that car. I can't say enough good about Jeff--he gets a 5-star rating from me! More

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Ranked in customer service for a reason I could go on about the experience I had today, but ill keep it short. From the moment I dropped off my car, Jeff was very responsive to my needs. He I could go on about the experience I had today, but ill keep it short. From the moment I dropped off my car, Jeff was very responsive to my needs. He set me up with a courtesy vehicle while they conducted a recall and further diagnosed a problem I was having with my battery. A few hours later my car was finished with the following services done; recall done, battery replaced under warranty, fully washed and gas tank filled, all at no cost to me. Often times with other dealerships you sacrifice quality when you don't pay for services but with Lexus of Rockford that is not the case. Hands down the best dealership around and don't get me started about the beautiful RX courtesy car they put me in! More

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Great Customer Service Jeff helped us get the pavement paint off our car n @ no charge!! He n the Service Guy were very nice. This dealership has excellent customer service! Jeff helped us get the pavement paint off our car n @ no charge!! He n the Service Guy were very nice. This dealership has excellent customer service!! That's why we continue to lease a Lexus!! Thank-you Jeff Ahlquist!! More

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Prompt, Friendly, and Expert Service I came in unannounced in need of a repair and Jeff kindly and helpfully made sure my car was fixed and ready fast. Great value and comfortable lounge I came in unannounced in need of a repair and Jeff kindly and helpfully made sure my car was fixed and ready fast. Great value and comfortable lounge area are additional benefits. I realize that an appointment is generally needed and appreciated and so I was thankful when Lexus of Rockford provided top quality customer service on the spot. That's why this is where I bring my Lexus for maintenance and repairs. Thank you!!! More

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Went above and beyond my expectations I had an issue that needed adjustment pertaining to the vented seats. Jeff Ahlquist and Grant, one of the service technicians, worked together to ma I had an issue that needed adjustment pertaining to the vented seats. Jeff Ahlquist and Grant, one of the service technicians, worked together to make sure no stone was left unturned to maximize performance. Grant did some "thinking outside the box" to create a fix that seems quite effective. They were both very nice and resolved my issue. Thank you! More

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Highly recommend I went for a routine service and also for the airbag recall. I received a nice loaner car and my car was taken care of quickly. Best of all, my car wa I went for a routine service and also for the airbag recall. I received a nice loaner car and my car was taken care of quickly. Best of all, my car was low on gas and they filled the tank which was extremely appreciated. More

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Fixing a ventilation problem that I couldn't fix! I did not know Jeff at all when I took my 2002 Buick LeSabre in for a ventilation problem but I left that day feeling like we were old friends. He ca I did not know Jeff at all when I took my 2002 Buick LeSabre in for a ventilation problem but I left that day feeling like we were old friends. He called me a couple of times during the day to give me updates on fixing the problem. The price was very reasonable for the work performed and it was a one-day service from start to finish. I was very pleased that I took the car back to Anderson's (where it was purchased) to have the work done. I will definitely return if further service is needed or when I purchase another vehicle. Thanks again Jeff for helping me and for spending the time that you did with me after the repair and the paperwork were completed. The car is blowing ice-cold air and from all of the right places. Good luck with your sailing class! More

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Always the best! The service and sales at Anderson Toyota are the best in town. I have never had an issue that did not get solved to my satisfaction. The sales and s The service and sales at Anderson Toyota are the best in town. I have never had an issue that did not get solved to my satisfaction. The sales and service always treat me like I am their #1 customer. More

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