Jeanna Zajaczkowski

I cannot say enough GOOD THINGS about Gates Dealership, and the sales representative Jimmie. Jimmie made my life very easy with my New Buick Encore, an easy transaction!!! I’m VERY HAPPY WITH MY NEW CAR and the sales representative Jimmie. Jimmie made my life very easy with my New Buick Encore, an easy transaction!!! I’m VERY HAPPY WITH MY NEW CAR!! Gas mileage is AWESOME !!! THANK YOU, Jimmie More

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Best dealership I've ever dealt with. Friendly, helpful, honest, and knowledgeable. Will always do what they can to get you what you want. I have been going to this dealership for 12 year Friendly, helpful, honest, and knowledgeable. Will always do what they can to get you what you want. I have been going to this dealership for 12 years, I have leased 5 vehicles from Gates. Highly recommended. More

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Ive been with Gates for over 10 years . Martin Quinones is the best . There friendly. No pressure sales . Always got the car i wanted . Martin goes above and beyond for his customers Martin Quinones is the best . There friendly. No pressure sales . Always got the car i wanted . Martin goes above and beyond for his customers More

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Always a pleasure to do business there. Very friendly & professional staff members. Very helpful no matter what the problem is. Very friendly & professional staff members. Very helpful no matter what the problem is. More

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Martin is the best. .hes been my salesmen for over 10 years . Hes honest. He works very hard to get me the car i always want . I wouldnt go to anyone else Lynn shea. .hes been my salesmen for over 10 years . Hes honest. He works very hard to get me the car i always want . I wouldnt go to anyone else Lynn shea. Willington ct More

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I highly recommend Paul to do any Transactions in buying a vehicle. He has been in this business for quite a while. He is exceptional knowledgeable and a pleasure with no pressure to talk and deal with whet a vehicle. He has been in this business for quite a while. He is exceptional knowledgeable and a pleasure with no pressure to talk and deal with whether buying or trading. Very clean facility and the whole staff is about customer service. 👍A++++++++ More

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I just purchased my 5th or 6th car from Gates. They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in Septem They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in September. I was the only one in the car. I called the dealership and spoke with Mr Rideout and he was extremely rude. I explained what was going on with the car and he said that the seatbelt light would go on even if there was a cell phone sitting on the seat, which seems dangerous in itself. He told me to go home and click all the seatbelts and shut the car off and turn it back on, to reset the error. and it would be fine He was uninterested in my concerns. I went home and clicked all the seatbelts and the light didn’t go off, so I called back told him I did what he asked and that I needed to make an appointment since the light was still on and asked if They had a rental I could borrow. In my Spam folder were a few messages from Nissan connect letting me know there was a problem with the seatbelt which could affect the airbags and was dangerous to drive. He was annoyed and said no there wasn’t a car I could use then he realized it was a brand new car that I have had for eight months so he said since it was still under warranty that I could use the rental and that I will need to make sure I have my license my insurance card and a credit card for anything that might be wrong with my car because it probably was a mouse that chewed a wire which I knew that did not happen. it was almost like he was aggravated that I bothered him with such nonsense. I took his mansplaining no problem, but I don’t understand why there was such an attitude when it was a safety issue and not something I was complaining about. I would not like to deal with him ever again maybe he was having a bad day or maybe he’s just that way as a person. Customer service is part of your job maybe some retraining would be helpful so that he can better serve the dealerships customers. Maybe he should stay behind the scenes and let the team in the front do what they do best awesome customer service. More

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I’ve gone here for a few years for service and could tell that sales would be just as great. Glad I chose to buy from Gates that sales would be just as great. Glad I chose to buy from Gates More

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Excellent response times, friendly staff and organized. Treated like I’d been a long time customer Treated like I’d been a long time customer More

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Everyone I was introduced to seemed friendly but knowledgeable Paul Mazza went above and beyond in locating the features I wanted. He even was able to locate one so I didn't have to wait for several knowledgeable Paul Mazza went above and beyond in locating the features I wanted. He even was able to locate one so I didn't have to wait for several weeks after I had already committed to the purchase. More

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