Jaylon Daniels

I originally went to the dealership to change out my summer tires to the winter ones. I was curious as to how much my vehicle was worth since it was a 2018 and I knew the warranties were about to expir summer tires to the winter ones. I was curious as to how much my vehicle was worth since it was a 2018 and I knew the warranties were about to expire. I asked service to get a quote for me and was referred to Jaylon and Ashley. They showed me several cars but none of them had the interior color I wanted. I liked them both right away. I didn’t find out until later that it was Ashley’s first day. You would have never known it since she was very professional. They offered me several options and I went back the next day and to my surprise they had exactly what I wanted. I never felt pressured and the whole experience was great! Ashley was also very kind and took me through the car wash and offered any assistance I needed. I feel she will be a great asset to the dealership in many ways. I also want to thank Scott, Zach, and of course Michael for his help! More

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I was greeted promptly by Mike, he listened to my wants in a new car. He treated me with respect and was not pushy. I’ve been treated like a girl other places and dismissed by other car dealers but Mike to in a new car. He treated me with respect and was not pushy. I’ve been treated like a girl other places and dismissed by other car dealers but Mike took me seriously and ensured I was not bullied and for that he had a customer for life More

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Everyone at BMW Fort Wayne was extremely professional. It was an absolute pleasure working with the team. They addressed all my concerns, willing to negotiate on the price, helped to arrange transportatio It was an absolute pleasure working with the team. They addressed all my concerns, willing to negotiate on the price, helped to arrange transportation, even got the vehicle in for an inspection across town. Customer service is a top priority of BMW Fort Wayne. I would highly recommend them and would be happy to conduct future business. More

by JOHNJLOETSCHER Verified Customer Verified Customer

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The customer service was excellent. No pressure. Listened to our needs. Answered all of our questions. No pressure. Listened to our needs. Answered all of our questions. More

by DAN@B-BLEGAL.COM Verified Customer Verified Customer

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We were incredibly happy with every aspect of our car buying experience, and we strongly recommend this dealership. They understand that how you get results matters, and they do things the right way. buying experience, and we strongly recommend this dealership. They understand that how you get results matters, and they do things the right way. We’ve been leasing cars for many years and are knowledgeable about all aspects of the leasing process, leasing terms, etc., so it’s always annoying when dealership try shady practices, like saying they don’t know what the money factor is or making you wait for hours while they keep disappearing to “talk to the finance manager” like he’s the wizard of oz. After spending some time in an Indy BMW dealership and not getting straightforward / transparent answers or what our research showed was current market pricing, I emailed BMW of Fort Wayne with an offer for an iX they had on the lot. Scott Brooks (Sales GM) responded promptly with a good counteroffer that worked for us. Our salesperson Mike sent a nice quality video of the vehicle since we aren’t local (without us even asking… this was a nice touch). They were honest and transparent about everything. They quickly and thoroughly answered our questions so we were comfortable with everything. We made the 2 hour drive to pick up the vehicle, and they had everything ready to go to make it quick and easy. The finance manager was out, but Jaylon took care of that part and did a fantastic job subbing in. The BMW app was down that day, but Michael walked us through key highlights of the car and promised to help us set everything up with the app once it was back up. They even gave our daughter a little gift to make her feel special, too. Well done. 5 stars all around… everything you want in a car buying experience. Thank you for making it painless and dare I say fun!! We’ve already told a few friends about our experience, and we’ll certainly be back. Absolutely worth the 4 hour round trip drive (or more!) for car buying the way it should be! More

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Made the whole experience special. ..would highly recommend this dealership! Sarah, Michael and Jaylon all went above expectations ..would highly recommend this dealership! Sarah, Michael and Jaylon all went above expectations More

by LIGGETTCH Verified Customer Verified Customer

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Very professional and polite. Welcomed me to the dealership and was very enthusiastic about making sure I understood the vehicle and purchase process. Welcomed me to the dealership and was very enthusiastic about making sure I understood the vehicle and purchase process. More

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Great service and wonderful people. We are on our 4th vehicle with BMW of Fort Wayne. We are on our 4th vehicle with BMW of Fort Wayne. More

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Everyone was great. .. very helpful with getting me into the FORD RAPTOR and the pickup experience was a first for me...seeing the BIG BLUE BOW..! Let's not forget Jay .. very helpful with getting me into the FORD RAPTOR and the pickup experience was a first for me...seeing the BIG BLUE BOW..! Let's not forget Jaylon and Sarah as they both took time to make me feel welcome. Thanks ! More

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The entire staff is amazing. From sales to service to management they are all amazing people. I’ve bought multiple cars here and will buy many more! From sales to service to management they are all amazing people. I’ve bought multiple cars here and will buy many more! More

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