Jay Wiegand

Ali in Sales, Jay in Management, and Alex in Finance were all down-to-earth people. They made sure my deal went through and took care of a few things that surprised me. Ali: What a great salesman. He's all down-to-earth people. They made sure my deal went through and took care of a few things that surprised me. Ali: What a great salesman. He's young but understands way beyond his years. Has a great personality and is very knowledgeable about the vehicles he is selling. Jay: Took the time to explain what the dealership could do for me to ensure my purchase was amazing and the vehicle was in top condition for the sale. Alex: He's the money guy, yet is very personable and very down to earth. He made sure our financial part of the deal went as smoothly as possible. Overall, my 76-mile drive one way was a huge success and worth driving down I-94 during rush hour. All 3 of these guys are great, and Suburban Ford of Sterling Heights is lucky to have them on their staff. Thanks, Ali, for putting up with my shenanigans, and thank the bathroom porter for me. lol 5 STAR DEALERSHIP can't go wrong here More

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Poor internal system to show what status used vehicles are in. Employees need to do their do dilligence to complete call backs about vehicle customers are interested in. Call backs after vehicle i are in. Employees need to do their do dilligence to complete call backs about vehicle customers are interested in. Call backs after vehicle is sold to try and sell another vehicle was not warranted. Employee was in a hurry to leave for the day instead of making a sale. More

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Terrible experience. I was transferred between 3 different salespersons, and ultimately Jay, the sales manager during my week long process to simply buy a car. When I I was transferred between 3 different salespersons, and ultimately Jay, the sales manager during my week long process to simply buy a car. When I went to pick up the vehicle, a check engine light was on. I immediately called the most recent salesperson that I dealt with, wo said to call the orignal sales person back. I subsequently responded to their text after I took delivery, and never got a call back. Finally, they never transferred title, so now I have an unlicensed vehicle. Terrible, unprofessional dealership. More

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I was purchasing a preowned vehicle and had a problem. The manager refused to have a discussion with me. The sales consultant told me he said if I wasn’t satisfied he has another person ready to buy the v The manager refused to have a discussion with me. The sales consultant told me he said if I wasn’t satisfied he has another person ready to buy the vehicle. I had to google how to reset the oil light and bring the vehicle back to be cleaned due to a moldy smell. I will not be returning to the dealership for any service since they do not value customer service. The salesman also did not return my calls after the vehicle was purchased. More

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Appreciated all the help with all the questions and concerns for my daughters 1st vehicle concerns for my daughters 1st vehicle More

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Chris was the primary reason I purchased the car from Suburban Ford. I live 50 miles away in Plymouth. My grandson spotted a very nice used 2022 Ford Edge on your web site.. So we drove out to see the ca Suburban Ford. I live 50 miles away in Plymouth. My grandson spotted a very nice used 2022 Ford Edge on your web site.. So we drove out to see the car. I thought the drive was exercise, but Chris was low key & very responsive. Made us feel like we were clients he wanted to serve. Hence, we purchased a vehicle one week later. I was the CEO of a multi national corporation. Customer service & client relation are the foundation of a successful business. You would do well giving Chris a call when’s shopping for a car. John Arlen More

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I reached out about a toyota seqouia , the young lady made me a same day appt. my son and i went there for our appt. with shawn stefut he told us the car had a hold........why make the appt then..we ask made me a same day appt. my son and i went there for our appt. with shawn stefut he told us the car had a hold........why make the appt then..we asked to speak to a manager shawn gets jay weigand "used car manger" he says another dealer has a hold on it,..again why set the appt. he says " well i didn't call you.xxx kinda answer is that to a potential customer.. classic bait and switch xxxxxxxx. More

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Great customer service, and very knowledgeable. Friendly staff. I I I I I ii i Friendly staff. I I I I I ii i More

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Jay is engaging and very professional! Jay is the Yoda of pre-owned vehicle knowledge. His passion for the automotive business comes out in his dealings and was always a pleasure to do bus Jay is the Yoda of pre-owned vehicle knowledge. His passion for the automotive business comes out in his dealings and was always a pleasure to do business with! I Recommend Jay without hesitation for those who read this review. Brian former Senior Executive Consultant for Cox Automotive/Manheim More

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