Jay Simons

disgusted I have a 2011 Kia Sedona with 39,000 miles. A while back the engine was making an odd noise, we had it towed to van griffith. First they told us th I have a 2011 Kia Sedona with 39,000 miles. A while back the engine was making an odd noise, we had it towed to van griffith. First they told us they would not supply a loaner vehicle because we didn't purchase the vehicle from them. .. ok.. The diagnosis was a tensioner pulley and they sent me on my way. A couple of months later, I'm driving down the road, there's a loud bang, engine dies and won't start. I have it towed again, the service tech says it looks like the oil has NEVER been changed, says there's probably sludge in the engine and the warranty won't cover it. We provided maintenance receipts, they took the valve cover off and what do you know? Sludge build up that caused catastrophic engine failure. We contacted Kia consumer affairs, a week later that was denied. I have filed a case with the BBB, and Becky Oliver from Fox 4 news is investigating as well. I have contacted Kia corporate, I have been told numerous times that someone would contact me. I have yet to hear a word. I have been a Kia customer since 2006. I'm paying on a vehicle I can't use and it's the ONLY vehicle I can fit my family in (we have 5 children). I'm absolutely sick about the whole situation. Not once has any one offered to help. I spoke with one of the salesmen and told him my story, the first words out of his mouth were "well the great thing about Kia is the warranty". No, no it's not. Look up Kia consumer affairs and you will read story after story just like mine, it's like reading from a script. Learn from my mistakes! More

Report | Print

Awesome Experience I've purchased a lot of vehicles in my 60 years but I've never had a experience in buying a car like I did with Jay Simons. No pressure, up front on d I've purchased a lot of vehicles in my 60 years but I've never had a experience in buying a car like I did with Jay Simons. No pressure, up front on details, no back and forth. Just a great salesman. More

Report | Print

I won't shop anywhere else I've been buying from this dealership since November 2003 and just picked up my 12th vehicle from them today. There isn't any other dealership I care I've been buying from this dealership since November 2003 and just picked up my 12th vehicle from them today. There isn't any other dealership I care to shop because each of my experiences have been effortless and enjoyable. More

Report | Print

Quick & Easy I knew what I wanted and did my shopping on the internet. It was very fast and convenient! The day I posted my request, I received a response back. Th I knew what I wanted and did my shopping on the internet. It was very fast and convenient! The day I posted my request, I received a response back. The dealership also made the purchase very smooth and fast. The staff made themselves available to stay past their work hours to accommodate our work hours. Very pleased with the service I received! More

Report | Print

excellent Jay Simons did really good. He was not pushy at all. We told him our price range and he showed us the vehicles that was in that range. He did really g Jay Simons did really good. He was not pushy at all. We told him our price range and he showed us the vehicles that was in that range. He did really good. I would recommend him to everyone. More

Report | Print

Van Griffith is the Place to go! Jay Simons, listened to our needs and pointed us in the right direction. Jay never tried to sway us on way or the other or sell us more car than we we Jay Simons, listened to our needs and pointed us in the right direction. Jay never tried to sway us on way or the other or sell us more car than we were looking for. By far, Jay is the best car salesman I have ever done business with. Once we decided on a vehicle, Jim Dollins walked us through the financing process and we were on the road with our new Kia. Both Jay and Jim did a great job of getting us through the process with no hassle and excellent customer service. If your in the market for a new car and your interested in excellent customer service go to Van Griffith Kia first! More

Report | Print

Honest dealership!! They are the only honest dealership in Texas! They are honest and friendly! I would never buy a car from anyone else again. They told me what I would They are the only honest dealership in Texas! They are honest and friendly! I would never buy a car from anyone else again. They told me what I would get for my trade in, which was more than any other place, and that was what I got with no haggling. The price was thousands below msrp. The entire car buying process was really painless which says a lot because usually it's a long and drawn out process. Don't waste your time checking out the other dealerships in Texas, just go straight to them. You will not find a better deal or a better group of guys to work with. More

Report | Print

Amazing service and great experience! As a first-time, new car buyer, I was apprehensive to purchase a car from an individual I did not know. Everyone has heard the nightmare stories of hi As a first-time, new car buyer, I was apprehensive to purchase a car from an individual I did not know. Everyone has heard the nightmare stories of high-pressure sales, intense negotiations, and rude sales people. Well, I had the exact opposite experience. Jay was an amazing individual who really made my first car purchase memorable. He was very helpful and honest about everything, which was quite refreshing. He accommodated every request I had and was a valuable resource for questions. If he did not know the answer, he would find the individual who could help me. I am so thankful for this amazing car purchase! Without Jay, I would not have had as good of a time. Also, I wanted to mention/thank Brad for his honesty and knowledge in the finance department! Again, much like Jay, he was up front and helpful in answering all of my questions. More

Report | Print

Yes I would recommend this dealership. This is our second car buying experience with them. Both times we were please with the entire experience. I absolutely love my new Sorento. car buying experience with them. Both times we were please with the entire experience. I absolutely love my new Sorento. More

Report | Print

Very friendly and knowledgeable staff. Price of my new serento and I feel like I was given a very good price for my trade-in. The best thing for me is it didn't take hours upon hours to make this sale. I serento and I feel like I was given a very good price for my trade-in. The best thing for me is it didn't take hours upon hours to make this sale. I feel very comfortable that Brad and Jay gave me the best deal. I have always dreaded going car shopping but they made it a very pleasant and (SHORT) experience! More

Report | Print