Jay Radhakrishna

Customer service is not a concept with which they appear to be familiar. They were consistently terrible about communicating updates. If your specific representative is unavailable, they are unable to acce to be familiar. They were consistently terrible about communicating updates. If your specific representative is unavailable, they are unable to access your files. The accounting dept. does not notify the service dept when a payment has been made. In spite of several days advance notice that I was coming to pick up my car, it took 45 minutes for them to get it out of the parking lot. And finally, when I returned a voice mail inquiring about the quality of my service (!) I was transferred 4 times (IT? Sales? Another location altogether?); I never did reach customer service. This is one dysfunctional organization. More

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Quick, best price, great sales people. No haggle price. Bought used. Best sales I have had No haggle price. Bought used. Best sales I have had More

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I have bought two cars from Fitzgerald Rockville and they are leaps and bounds above any other car sales experience I’ve ever had in my 55 years. This Single mom was treated with respect and transparency th are leaps and bounds above any other car sales experience I’ve ever had in my 55 years. This Single mom was treated with respect and transparency through the whole process. There was a bump in communication some months later in paperwork which could have harmed me financially however the management made it more than right with a full apology. I would not go anywhere else More

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Jay Rad was an excellent and knowledgeable sales person. He and others on staff made it very easy for me to find the best car He and others on staff made it very easy for me to find the best car More

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Not trustworthy or Transparent My 15 year old Kia finally died and as much as I did not want to expose myself to the buying a new car experience, I need a car and tried Fitzmall bec My 15 year old Kia finally died and as much as I did not want to expose myself to the buying a new car experience, I need a car and tried Fitzmall because I believed that there were trustworthy and transparent and heard and read a lot about the Hyundai. I was led to believe that I qualified for 0% financing on a Hyundai Kona. I was presented with the 2020 Kona, and told them I was sold, I knew that I loved it. When the papers came to sign, I was told that the 0% financing was only available on the 2019 Kona. I asked to see the 2019 Kona and was told that there were none available :-( I was then given a price that offered a .9% financing and agreed that was close enough. I was also told that I as a veteran, I would receive a $500 Veterans discount. When I was presented with the invoice, the price was $1,650 higher than the price I was quoted. When I asked why the difference, I was told that in order to qualify for the .9% financing, I would need to relinquish the $1,650 rebate that was on the invoice resulting in an $1,650 increase in the price of the car that I was quoted! I was treated like I did not understand the numbers, when I was clearly quoted the cost and the interest rate. They tried to make it right by giving me more on my trade so we agreed to the deal,,,,,hours and hours after my morning appointment. By time I got to finance, I was told that since my Veterans document were in my married not my maiden name, they could not give me credit for it at that time. However, they would do whatever necessary to get $500 veterans rebate mailed to me if I would provide my license, social security card, and other identification. (I am a Federal Employee with Veterans Preference and dog tags). Three e mails later, and no closer to getting my $500. I don't see a clear path from the dealership to my rebate and will try to contact Hyundai directly. I went to pick up my car from the dealership in good faith, and left in good faith, only to be disappointed more than once along the way, and still not satisfied as I wait for my $500 Veterans Rebate. I don't like writing bad surveys and but will share my experience both good and bad with others to increase awareness. More

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Very very pleased Fitzgerald is a great place to work with. Always feel comfortable and welcome. This is my 4th car, 3 lease and now purchase and there will be many Fitzgerald is a great place to work with. Always feel comfortable and welcome. This is my 4th car, 3 lease and now purchase and there will be many many more More

by sidbarb13 Verified Customer Verified Customer

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excellent Very happy with Fitzgerald and with the salesperson, Jay Rad, who is excellent. I would definitely go to him again and recommend others to use him. Very happy with Fitzgerald and with the salesperson, Jay Rad, who is excellent. I would definitely go to him again and recommend others to use him. More

by twilner0 Verified Customer Verified Customer

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Great service As a first time car buyer I was highly satisfied with the service that I was given. I would recommend friends and family to come to this awesome deale As a first time car buyer I was highly satisfied with the service that I was given. I would recommend friends and family to come to this awesome dealership. The staff was very helpful and I will gladly try to get a new car from here again. More

by christina.williams.7293 Verified Customer Verified Customer

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Great Service This is my very first car and I’m glad and so happy that I went to this dealership! Staffs are very accomodating and sensitive to your need. I will de This is my very first car and I’m glad and so happy that I went to this dealership! Staffs are very accomodating and sensitive to your need. I will definitely recommend to my friends and relatives. More

by irene_trajano Verified Customer Verified Customer

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Missing parts. As mentioned, the GPS is still missing as the chip was taken out of the manual and it is more than 2 weeks since we purchase the vehicle and no one ha As mentioned, the GPS is still missing as the chip was taken out of the manual and it is more than 2 weeks since we purchase the vehicle and no one has contacted if the chip has arrived for installation. More

by griselda.dorion Verified Customer Verified Customer

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