Jay Parafina

Easy to make appointment online. Warming welcome and gave detail about the service what was needed. Good communication and listening to my concerns. Good big waiting room with coffee Warming welcome and gave detail about the service what was needed. Good communication and listening to my concerns. Good big waiting room with coffee and some snack. The whole shop is well organized and clean. More

by sirinirundorn Verified Customer Verified Customer

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Prompt service; express service was on time; comfortable waiting area; my usual service rep not on duty (Peggy) but Jay was thorough and helpful; was able to set appt via phone but had to make numerous call waiting area; my usual service rep not on duty (Peggy) but Jay was thorough and helpful; was able to set appt via phone but had to make numerous call attempts as I was put on hold too long and hung up; when I did reach service rep on phone at time of setting appt, my wait was less that a minute and I got express service appt within the timeframe I specified. More

by Mark Estes Verified Customer Verified Customer

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From the welcome by the technician who took my vehicle, to the smooth interaction with the service writer, the entire experience was enjoyable. My vehicle was ready within the promised timeframe, and I was to the smooth interaction with the service writer, the entire experience was enjoyable. My vehicle was ready within the promised timeframe, and I was promptly notified. Overall, I’d rate the service a 10 out of 10. More

by Tuskey Walker Verified Customer Verified Customer

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Two years in a row I asked to have my wiper blades replaced and it did not happen. When I picked the car up, I waited to have the blades replaced. When I got home, I discovered that a white protective replaced and it did not happen. When I picked the car up, I waited to have the blades replaced. When I got home, I discovered that a white protective piece of plastic had not been removed from one of the wiper blades. I just hope the stuff under the hood was done with more care and attention. My breaks do seem a bit mushy now. More

by DRUBIN0 Verified Customer Verified Customer

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The service tech was very knowledgeable. He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. H He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. He provided a chair for me at the counter. More

by J.M.WONG Verified Customer Verified Customer

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Had some problems with AS lately. But Jay Parafina is a really good problem solver. But Jay Parafina is a really good problem solver. More

by gforsburg Verified Customer Verified Customer

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Every step was quick and easy, everyone at the dealership was friendly and helpful. I had no difficulty booking a service. was friendly and helpful. I had no difficulty booking a service. More

by jessemetric Verified Customer Verified Customer

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Everyone was friendly and accommodating. Service was prompt. I wound up paying far less than I anticipated. Highly recommend Albany Subaru for both Sales & Service. Service was prompt. I wound up paying far less than I anticipated. Highly recommend Albany Subaru for both Sales & Service. More

by ekcyep_99 Verified Customer Verified Customer

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The Service dept is excellent! Had an issue with my 2024 Forester’s battery as it didn’t stay charged! They found the problem and resolved it in a short time! Thank you Aaron, Jay Had an issue with my 2024 Forester’s battery as it didn’t stay charged! They found the problem and resolved it in a short time! Thank you Aaron, Jay and staff! Renné Beasley More

by BEASLEYR51 Verified Customer Verified Customer

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Jay kept me informed through out the process, texted me as needed, made sure I received the shuttle service I required, and then followed up the next day with me to ensure I was satisfied with everything. as needed, made sure I received the shuttle service I required, and then followed up the next day with me to ensure I was satisfied with everything. That's what I call excellent customer service. More

by rocknrojo Verified Customer Verified Customer

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