Jay Parafina

It's always a pleasure to deal with the staff in the service department.. I've worked with Nikki and Victoria in the past and have always appreicated their professionalism and the courtesy that they s service department.. I've worked with Nikki and Victoria in the past and have always appreicated their professionalism and the courtesy that they show me when I go there. They always keep me informed to the status of my repair and explain what was done and make recommendations for any other service that might be needed. This was the first time that I worked with Jay and he was great to work with. More

by bgarci03 Verified Customer Verified Customer

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Service was polite answered any and all questions nice waiting room coffee ☕️ was a kicker and snacks too. Parts counter also was very helpful for information needed about trailer hitch waiting room coffee ☕️ was a kicker and snacks too. Parts counter also was very helpful for information needed about trailer hitch More

by ktmhd2002 Verified Customer Verified Customer

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I have always been pleasantly surprised at the courtesy, knowledge, and thoroughness of the service representatives. knowledge, and thoroughness of the service representatives. More

by dschickele Verified Customer Verified Customer

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I love Subaru Albany. Always super helpful and organized, people nice. I can count on them. Always super helpful and organized, people nice. I can count on them. More

by marschallcerrito Verified Customer Verified Customer

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I had a great experience. I would highly recommended them for anyone looking for service done to their car. I would highly recommended them for anyone looking for service done to their car. More

by ASFAN925 Verified Customer Verified Customer

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Albany Subaru Service is the best. Have worked with them over 10 years. Two years ago we moved to Carmel, so have moved our service needs to Cypress Coast Subaru. On a trip to the Bay Have worked with them over 10 years. Two years ago we moved to Carmel, so have moved our service needs to Cypress Coast Subaru. On a trip to the Bay Area this past week, our "check engine" light came on. I called and Jay Parafina was very responsive and worked me into the very full schedule. The car was ready to go the next day. Thanks you for your continuing great work! And special thanks to Jay. More

by Barbara Verified Customer Verified Customer

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I think this is my second survey. I was so disappointed in the customer service. It shouldn't be so hard. I received a mailer for a service but forgot to bring it when I brought in m I was so disappointed in the customer service. It shouldn't be so hard. I received a mailer for a service but forgot to bring it when I brought in my car. I asked if I brought it when I picked up the car I was told "no", the mailer was for used cars only. I had to drive home, to pick up the mailer. It was indeed for service and it was honored, but to say I was annoyed is an understatement. I take my car to the dealership because it is convenient, and put up with what is often- not always - attitude. That said, the car runs well. More

by pkr21 Verified Customer Verified Customer

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Thank you for the wonderful welcome to Albany Subaru. Everyone gave me their time and patience for my questions and concerns and took great care of my Forrester. Everyone gave me their time and patience for my questions and concerns and took great care of my Forrester. More

by brbateson Verified Customer Verified Customer

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The staff at Albany Subaru are very professional, friendly, and go out of their way to help. They had our bad battery replaced in no time. Their customer waiting room is a nice place to wait, too. friendly, and go out of their way to help. They had our bad battery replaced in no time. Their customer waiting room is a nice place to wait, too. More

by milestharp Verified Customer Verified Customer

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Quick and friendly express service! I was in and out in the time promised. Great! I was in and out in the time promised. Great! More

by waeram Verified Customer Verified Customer

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