Jay Madrigal

One of the worst car buying experiences I've ever had. Trying to get anyone to help you after the sale is done is impossible. Background: bought a van at the end of December and have been waiting for 2 Trying to get anyone to help you after the sale is done is impossible. Background: bought a van at the end of December and have been waiting for 2 months for the registration to come in from the DMV in VA as I wanted to swap the plates between the van and a vehicle I traded in. Usually only takes a week or two but when I've called the DMV they're saying they haven't received anything from the dealer. Pull up the usb with the file for registration and title from the dealership and nothing is filled out correctly. Tried calling multiple times to get an answer as to why it wasn't filled out correctly and if they would resubmit the paperwork as my temporary tags are soon to expire. Can't get them to do their job, if they weren't 5 hours away I'd drive there and get it straightened out as this is ridiculous. Have sent 5 emails to the general manager without any response. STAY AWAY IF YOU'RE NOT NEARBY AND CAN ASSURE THEY WILL DO THEIR JOB!!! Not to mention the battery had to be replaced and the van had mismatched tires on front and back. Due your diligence when dealing with them as I should've looked these things over so that's my fault, not asking them to do anything about that just submit the paperwork correctly! More

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