Jay Luchies | Page 24

Outstanding service and we were put right into bay for oil change. We could not be happier with how promptly we were taken care of! oil change. We could not be happier with how promptly we were taken care of! More

Report | Print

Have been buying new and used vehicles at Deur-Speet since 1994. "Family owned experience" is what keeps me coming back. Though my favorite sales associate had retired I knew our most recent shopping ex since 1994. "Family owned experience" is what keeps me coming back. Though my favorite sales associate had retired I knew our most recent shopping experience would be excellent as usual. We have a 20 year old daughter who was looking to purchase her first vehicle on her own. Took her in to meet with Todd Schuiteman and quickly realized that their was little doubt she was going to walk out of there with a quality vehicle for a fair and honest deal. Todd has helped my wife and I purchase countless vehicles with the help of his staff over the years. Todd introduced us to Rebecca Thompson and the 2 young women hit it off instantly. Rebecca was quick to ask what exactly we were looking for and our budget. She listed no less than a dozen cars and SUVs that fit what we had in mind. After showing interiors, engines, options, and countless test drives of different makes and models our daughter fell in love with a 2016 Jeep Cherokee Latitude. Rebecca worked hard to make the sale price affordable for our daughter's budget and still left some room for Todd to throw in a "repeat family/customer" discount. So... it was off to meet Jay Luchies the finance wizard! Jay made it extremely easy for us. No hard questions or caughing up your last nickle for the down payment. He knew the rates and terms from the best available local lenders just like we expected. He made quick work of the forms and processed the whole deal in no time. We walked out of Jay's office over to Rebecca and Todd who were waiting to greet us with the keys and a friendly smile! I was never in doubt of where to take our daughter for her first big purchase in life. I'm confident she will look back at the entire experience as a positive one and will realize the value in "family friends" like everyone at Deur Speet in Fremont. Thanks! The Hyma Family More

Report | Print

Making Friends is just as rewarding as making a purchase. I guess I needed a bigger truck. Well, maybe not 'needed'. I already knew the truck I wanted. It needed to be new, it needed to be big, it needed t I guess I needed a bigger truck. Well, maybe not 'needed'. I already knew the truck I wanted. It needed to be new, it needed to be big, it needed to be powerful, and it needed to be LOADED! I spent a lot of time looking, then decided to just order one. Kim Rasch was the lucky one who got to 'wheel and deal' with me. Not always an easy task. Todd and Tom both helped with the trade-in. First, I thought they came in a little low on the trade, but Todd did an excellent job of discussing it, and helped me to understand that things aren't always worth what we think they are. Items that we think are Priceless aren't always Priceless. I know I got a good deal with my trade-in. Kim then helped with the Financing. She sent the information to Jay, and he did some kind of magic trick, and came in with a monthly payment that Bill Gates would have turned down. Geez, Jay! Help a buddy out. So he did. Kim and Jay searched, and scrapped and hunted for every little dollar off the purchase price. Then, of course, Jay did his little pitch for the extended warranty and all that Jazz. Yeah, we added it. Still, came in with a monthly payment, and an interest rate that is going to work out really well. (Personally I think Jay is paying part of my bill, I just can't prove it.) But we signed all the papers and we were off. So.... I mentioned Kim a couple times.... What can one say about Kim Rasch? Truly, to get all the information and praise into one review, it would take more than one person to do it. (There should be a choir walking around behind her singing all day.) First, I wanted a new Ram 3500 Dually Limited. Yeah, fully loaded. Kim sat down and we went line by line adding all the bells and whistles. Making sure it had everything I wanted. She was extremely patient and a treat to work with. She placed the order and said she would keep me updated. Then we waited...... And waited.... And waited.... OH! A text from Kim, the truck was on the schedule to be built. YAY!!!! More waiting....... Another Text... It's in Paint.... Then it was in trim....It's being shipped!!!! She was all over it. She checked every day, Sent texts giving me updates every morning. (I think she was just as excited about the new truck as I was) Shipping took a little while, and I think there was a moment, when Kim was just as impatient as me, and was willing to drive and pick it up herself. (Ha! A road trip would have been awesome, but the idea was turned down who has time for a road trip?) I think Kim missed her calling. Sales, yeah, she's not just good....She's amazing... Kim was always positive, always smiling, and always willing to help. Maybe she should be a motivational speaker. (She could make a Michigan fan happy after loosing an important game.) From start to finish, Kim was at the forefront, making sure everything went well. Whether you are buying new, or looking for something used, shoot, if you're just looking around cause you're there for service. Stop in and say "Hi" to Kim. She'll make your day better. (She's that good.) You spend so much time in your life dealing with Customer Service, but Kim isn't just in Customer Service, or Sales. She becomes a friend. Dealing with a friend, makes the whole thing FUN. I've had the new truck a couple days now. It's better than I even expected. Heck yeah, I recommened Deur-Speet for your next vehicle, and I HIGHLY recommend talking to Kim Rasch. You won't be disappointed. More

Report | Print

Great customer service. Ed and Todd went out of their way to fine the car we were looking for. Within a few days they had what we wanted. They also have a supporting staff t Ed and Todd went out of their way to fine the car we were looking for. Within a few days they had what we wanted. They also have a supporting staff that go the extra mile. Thank you Deur Speed! More

Report | Print

Great Experience while getting a Jeep Andy was great. After having issues with my focus for the last few years, I knew that I wanted a different vehicle that was bigger and would accommoda Andy was great. After having issues with my focus for the last few years, I knew that I wanted a different vehicle that was bigger and would accommodate by growing boys. Andy let me check out my Jeep not only with my booster seat but my dog as well to ensure that the whole family could fit in the vehicle. The whole dealership was great. They made the experience very positive. I normally hate the process of buying a new vehicle but Andy and crew made it so easy. All of the staff was really good with our kids too. More

Report | Print

Fantastic Our total experience was wonderful. We drove approximately 60 miles to check out a car my husband saw online. Kim greeted us and told us the car had Our total experience was wonderful. We drove approximately 60 miles to check out a car my husband saw online. Kim greeted us and told us the car had just come in and was at the detailer. She walked over to bring it back so we could look at it. We decided to purchase it but my husband noted a couple issues. Todd was willing to work with us and exceeded our expectations. The whole atmosphere was friendly and family-like. Todd had instructed everyone to "take good care" of us. But I have no doubt they would have even without his instructions. Kim continued to be in contact with us all along the process. My husband says if we need to buy another car it will be from Duer-Speet....it's well worth the drive. Oh, and of course, they have an exceptional greeter: Ozzie the yellow lab. What more can you ask for?!? More

Report | Print

Wonderful experience Was looking for an AWD vehicle since I drive 40 plus minutes to work. Found my Journey. Becca was the BEST!!!! Her and Jay made the process easy and c Was looking for an AWD vehicle since I drive 40 plus minutes to work. Found my Journey. Becca was the BEST!!!! Her and Jay made the process easy and comfortable. Thank you, thank you!!! More

Report | Print

Best Service Center around Very professional and efficient individuals who appeared happy to be working at Deur Speet. Very attentive and eager to meet the special requirements Very professional and efficient individuals who appeared happy to be working at Deur Speet. Very attentive and eager to meet the special requirements for a new vehicle The service department was very helpful and their performance led me to be willing to purchase a new vehicle from the dealership More

Report | Print

Truck buying Kim and Ed were very friendly and helpful and Kevin was also very friendly and helpful. I'll definitely be back cause I have bought 3 trucks from Deur Kim and Ed were very friendly and helpful and Kevin was also very friendly and helpful. I'll definitely be back cause I have bought 3 trucks from Deur Speet. More

Report | Print

Great communication I had a great experience working with Andy in sales. I was 4 hours away on vacation when I happen to find the perfect vehicle online at this dealer. I I had a great experience working with Andy in sales. I was 4 hours away on vacation when I happen to find the perfect vehicle online at this dealer. I was looking for a very specific Rubicon Gladiator and they had it. I instantly started emailing and Andy replied quickly, he worked with me to get a deal done all through email so I didnt waste a 4 hour drive to hear unwanted news. Once the deal was official, I made the long commute to sign for the perfect Jeep. When I arrived Andy was very respectful as well as the owner and the finance guy....we have bought many new vehicles and this has been one of our greatest experiences with purchasing a vehicle. More

Report | Print