Jay Dorn
Jay Dorn at Mark McLarty Ford

Jay Dorn

Service Advisor

Mark McLarty Ford

4400 Landers Rd
Little Rock, AR 72117

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10 Reviews
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10 Reviews

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10 Reviews of Jay Dorn

September 13, 2023

Dealership Rating
Employee Rating

We purchased a new rocky Ridge 2021 f150 February 5 22 we haven't had nothing but problems and they are doing nothing but lying. I spoke with the customer relations woman this morning about the power step ra More

by alex coleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justin Habel, Allen Buck , Blake Laird, Tia McLoud, Lee Moore, Jimmy Veuleman, Bob Woller

Sep 13, 2023

alex coleman responded

Poor service no understanding with there customers

January 20, 2019

Dealership Rating
Employee Rating

Friendly and fast service The staff is very friendly and always gets my car done in a timely manner. Even when they are very busy. I am always pleased with my vist. More

by JAYME.LAYNE2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Allen Buck

January 09, 2019

Dealership Rating
Employee Rating

They got right on the service and finished with a Lincoln wa They want to please! All the service department work together to accomplish the work. The lady who was the cashier went out of her way to see if I n More

by LELAESELFALUMBAUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Habel, Allen Buck, Nicole Wilson , Denise Guajardo, Blake Laird, Shona McAtee, Tia McLoud, Lee Moore, Jimmy Veuleman

December 31, 2018

Dealership Rating
Employee Rating

Warrenty repair for windsheild leak and failing headlights You guys fixed everything and very quick with the hilidays. Loaner vehicle was great. Allen called to inform me of everything going on with my car and More

by wylie1080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Allen Buck , Jody Harris, Derrick Reed

November 05, 2018

Dealership Rating
Employee Rating

Fast service Good fast service clean waiting area nice people very laid back that's it I do not have anything to say or review just its good More

by TENNOKLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Habel, Allen Buck, Nicole Wilson , Denise Guajardo, Blake Laird, Shona McAtee, Tia McLoud, Lee Moore, Jimmy Veuleman

October 30, 2018

Dealership Rating
Employee Rating

excellent My visit was so much better from several years ago. All employees took personal interest in getting car repaired/ very friendly. I did have to wait More

by SJACKSON105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Habel , Shona McAtee

Oct 30, 2018

Mark McLarty Ford responded

Thank you for sharing your positive feedback! We are pleased to know you had a great service experience with our team! We do appreciate you and your business! Come back and see us!

October 04, 2018

Dealership Rating
Employee Rating

Brought car in to have a recall fixed I broke my car in for a Rico 6. The sales manager said that recalls do not expire. I said OK go back and fix it. The power steering was messed up and More

by ssmittycool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Justin Habel, Allen Buck , Denise Guajardo, Blake Laird, Shona McAtee, Tia McLoud, Lee Moore, Jimmy Veuleman

Oct 04, 2018

Mark McLarty Ford responded

We sincerely apologize for your experience. We do strive for quality customer service and will alert our management team of this situation. Thank you for sharing your honest feedback, as it helps us improve. If you would like to reach out to our Customer Relations Managers, Tami Dick, her email is tdick@mclartyauto.com or phone 501-955-5342. Again, we are very sorry to hear you had a less than exceptional experience with us.

September 19, 2018

Dealership Rating

They are awesome Did not have to wait long to get checked in left car. Took even less time to check out. They called to let me know a part was on back order More

by D.HINDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2018

Mark McLarty Ford responded

Thank you for the positive feedback! We are happy to hear you had a great overall service visit and it was done in a timely manner! We appreciate you! Thanks again!

September 07, 2018

Dealership Rating

Good service These guys do great work. Service is very good. Service advisor was a little pushy but he respected my decision. But most everyone is nice. I have b More

by MXRACER384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Habel, Allen Buck, Nicole Wilson , Denise Guajardo, Blake Laird, Shona McAtee, Tia McLoud, Lee Moore, Jimmy Veuleman

Sep 07, 2018

Mark McLarty Ford responded

Thank you for sharing your positive feedback with us! We do appreciate you and are glad to know you had a good service visit with our team! Thanks again for your business, come back and see us!

May 26, 2018

Dealership Rating
Employee Rating

Recall I took my car in for a recall. Service was fast and friendly. The service was finished in an hour. Pleasant waiting room! Friendly employees More

by Sondrq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Doughty

May 29, 2018

Mark McLarty Ford responded

Thank you for the positive feedback! We love hearing you had a great experience with us! We appreciate you and your business!

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