Jay Derkacz

Jay was very helpful with my service and true repair today. I was a walk in and he took care of me swiftly! today. I was a walk in and he took care of me swiftly! More

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I used the service department and they were able to diagnose the problem with my vehicle, order genuine Mercedes Benz parts and have my vehicle fixed and back to me in a timely manner. diagnose the problem with my vehicle, order genuine Mercedes Benz parts and have my vehicle fixed and back to me in a timely manner. More

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Customer service is outstanding. Th they remove the friction from the entire process. always know, I can rely on their honesty and integrity Th they remove the friction from the entire process. always know, I can rely on their honesty and integrity More

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This dealership has always done a very thorough job of maintaining my 2017 C300. I especially like dealing with Jay, my service advisor. maintaining my 2017 C300. I especially like dealing with Jay, my service advisor. More

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Exceptional service, friendly staff, and a seamless buying process. Highly recommend this dealership for your next car! buying process. Highly recommend this dealership for your next car! More

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Very accommodating and professional . Did a very good job on replacing my car’s AC. Did a very good job on replacing my car’s AC. More

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Jay and the Service Department at Mercedes-Benz, Georgetown are always a great experience! They keep my GLE running smoothly and I’m in and out, often with same day service. Jay is extremely knowled Georgetown are always a great experience! They keep my GLE running smoothly and I’m in and out, often with same day service. Jay is extremely knowledgeable about all things Mercedes. I really value his expertise in maintenance of my vehicle. More

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I was greeted promptly. My service advisor, Jay, went though the process with me and explained what I needed. I was expecting a long time frame and was quoted a shorter time My service advisor, Jay, went though the process with me and explained what I needed. I was expecting a long time frame and was quoted a shorter time. I had the option of a loaner or Über and took the ride. The call to tell me it was done was even quicker than. What Jay told me so even better. And I was picked up and quickly was able to get my service completed. I had a great experience and so much quicker than expected. More

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Service is slow (1month) Returned car…no car jack or spare tire any longer. They don’t know where it went. Richie and Jay were great. However, I now have to replace my spare tire and jack. Mercedes doe spare tire any longer. They don’t know where it went. Richie and Jay were great. However, I now have to replace my spare tire and jack. Mercedes doesn’t program the fob for older cars if you have to change your key. Now I have to do everything manually. Being a woman, it’s a safety issue for me. When I’m out and have to unlock my car, I no longer am able to push a button to lock or unlock my car. Instead I have to take the manual key out of the fob to lock, unlock or open the trunk. Rediculous!!! I’ll make the drive to a different dealership going forward. More

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Didn’t fix the problem! ! Can’t believe they couldn’t tell that it still existed. ! Can’t believe they couldn’t tell that it still existed. More

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