Jay Deaton

I had a Bad Experience W Greg Freeman, he sold me a Toyota Avalon 2017 that the headrest was Missing in the Back seat ☹️. I didn’t recognize that it was missing till I got home that evening after purch Toyota Avalon 2017 that the headrest was Missing in the Back seat ☹️. I didn’t recognize that it was missing till I got home that evening after purchasing the car. I wasn’t Happy, I texted him abt 7 or 7:30 that evening explaining to him that I wasn’t Happy about the Headrest missing. I told him why would Anyone trry to sell someone a car in this condition ? He said he didn’t know that it was missing. how can you tell a customer that you didn’t know about the headeest ? I told him that I had already talked with some other Dealerships & wished that I would have made a purchase with a Different Dealership.. it was his responsibility to check the Car out b4 even showing it to anyone. I was only given $500 on my Trade in on my 2009 Impala LT that was a running Car.i am a Ssledperson Myselff I hold Greg I could get at least $1,000 to $2,000 for my car but he wasn’t realty listening to me. I kept telling him don’t worry abt my car that I’m not gonna sell it for that amount. My car had a new battery, 2 new tires & everything worked on my car. The Finance lady keep pressuring Me into getting Warranty. When I told her that I’m gonna pass she went back to her desk & put something together as if she was helping me. She sold me the $3400 package which she called the bumper to bumper coverage ? I tried to call & speak to her about the Key Fob falling apart the next Day, she Blocked My number. I think her name was Chelsea. I asked Greg for the District Manager he wouldn’t give it to me but he gave me a guy name Jay. I hope no one else gets treated this Way, Very Bad Customer Service.i finally received a call from someone name Jay that did apologize & said that he Would make sure the headrest is replaced & that I will also receive a new Key with the key fob that would would Already be programmed & should work with my car. I still don’t understand why Greg didn’t raise the Good & Explain how things work. I just found out by calling a Automotive place that I don’t have a Dip stick to check My Transmission fluid so how does this work? I need this Explained. I had to ask Greg what type of Gas does this Car Use? He said regular Unleaded I also noticed that the brake fluid was Very Low I thought that should have been changed. Where is the Power Steering device located? The oil did look like it had been changed.I tried to call Dan Covert who is Co-Owner but wasn’t able to get through to him. I hope he reads this Survey because no one should ever have to be Treated the way I was . Not Happy Customer Roberta Seymore More

by NECIE4 Verified Customer Verified Customer

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The experience was great! They found me what I needed at the price I needed to be at! I told them I was in a hurry and this was by far the fastest experience I have ever had a They found me what I needed at the price I needed to be at! I told them I was in a hurry and this was by far the fastest experience I have ever had at a dealership! I will definitely be doing business with Kody again! More

by jon.tristan Verified Customer Verified Customer

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Teo was awesome. I love my new truck and the great deal. I will definitely be back I love my new truck and the great deal. I will definitely be back More

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Very helpful but like all dealerships, they have their best interest in mind.. I bought two vehicles from them. best interest in mind.. I bought two vehicles from them. More

by SSGBIGGSY75 Verified Customer Verified Customer

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Personable and professional. Very nice people in sales and service. Easy to work with. Excellent representatives of the Covert family. Very nice people in sales and service. Easy to work with. Excellent representatives of the Covert family. More

by ralass9999 Verified Customer Verified Customer

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