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Jay Brown
Refer Me
248 Reviews
Dealership Experience
5 yrs, 4 mos
Specialties & Trainings
Management
Customer Service
248 Reviews
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248 Reviews of Jay Brown
December 21, 2024
Bought a used vehicle, 2018 suburban. Day I drove it off the lot and bought it, check engine light came on. The next day wouldn’t start. Every morning it wouldn’t start unless tapping the Day I drove it off the lot and bought it, check engine light came on. The next day wouldn’t start. Every morning it wouldn’t start unless tapping the fuse box. Took it to their service department, waiting five hour for the lady to tell me it was my fault because I shut the hood and broke the hood latch. Saying “air was getting into my engine causing the sensor to go off”. I said xx. They fixed that, guess what, wasn’t the issue. Wouldn’t start what so ever the following day. They towed it back to their service center and gave me a rental. In the end, they fixed the issue but the problems to get there were ridiculous. Jay the service manager was awesome to me. Overall, 110% would not recommend buying a vehicle here with what I went through and speaking to people waiting in the waiting area buying a vehicle from them. A typical dealership that once they have their money, they are done with you and don’t care. Jay was great though and they did fix my vehicle I just purchased. More
by AP
Verified CustomerOther Employees Tagged: Chris Bone, Alyssa Roybal, Kevin Ormsbee , Tristan. Sales. Sold me a vehicle he well knew didn’t work and tried to play it off. Was lied to multiple times as well.
December 18, 2024
The warranty isn't worth the paper it's printed on. Refuse to repair when the vehicle is clearly under the years and mileage. Was told after 2.5 months to get my car off their lot to make room for PAYI Refuse to repair when the vehicle is clearly under the years and mileage. Was told after 2.5 months to get my car off their lot to make room for PAYING customers. Do not buy from them. More
by tamerlane2007
Other Employees Tagged: Chris Bone, Alyssa Roybal, Tyler Rodriguez
December 16, 2024
Kevin was incredible and was so helpful! The environment was overall very friendly and inviting to wait in during our service time and appointment! What a great experience!! The environment was overall very friendly and inviting to wait in during our service time and appointment! What a great experience!! More
by STRUTTMANNTRACY
Other Employees Tagged: Alyssa Roybal, Kevin Ormsbee
December 15, 2024
1charged my girl friend 400 for oil change and told her I went over when on the sticker on windshield from last oil change says otherwise went over when on the sticker on windshield from last oil change says otherwise More
by royeis1925
Other Employees Tagged: Alyssa Roybal, Kevin Ormsbee, Tyler Rodriguez, Mark McBee
November 26, 2024
After months of my car being in the shop its still not fixed. I’ve lost hours of personal time, work, and my kid was almost ran over due to faulty axel replacements. fixed. I’ve lost hours of personal time, work, and my kid was almost ran over due to faulty axel replacements. More
by brpoll83
Other Employees Tagged: Ben Robertson, Mark McBee , Dillon
November 22, 2024
Liars, frauds,and cheats! Do not buy a car! They erase codes on cars, service manager is a joke! They are unable to tell the truth even if they were to be waterboarded . Yo Do not buy a car! They erase codes on cars, service manager is a joke! They are unable to tell the truth even if they were to be waterboarded . You will be sorry if you go to this dealership More
by mjs_39
Other Employees Tagged: Alyssa Roybal
November 18, 2024
Service was quick and easy. Issue was discovered and resolved without any hassle, very pleases Issue was discovered and resolved without any hassle, very pleases More
by greg.brown105
Other Employees Tagged: Alyssa Roybal
November 06, 2024
The dealership was very nice and clean. The staff was friendly and it makes me feel Like I wanna keep coming here to get my car service. The staff was friendly and it makes me feel Like I wanna keep coming here to get my car service. More
by sheila.101613
Other Employees Tagged: Alyssa Roybal
October 24, 2024
Poor communications between customer and service writer. Bring car in for service and leave with problem that wasn’t there when brought in. I had my own shop for 32 yrs and never would have treated my custo Bring car in for service and leave with problem that wasn’t there when brought in. I had my own shop for 32 yrs and never would have treated my customers in the matter I was. More
by Mike
Other Employees Tagged: Mark McBee
October 22, 2024
Was very pleased with the service and the sales person. will return again for sales and service. will return again for sales and service. More
by coppercat76
Other Employees Tagged: Dr. Donte Kara, Chris Bone, Alyssa Roybal
