Javier Roman

Horrible experience how can a dealership keep your vehicle for damages to a loaner 😤😤😫 not legally illegally yes and they tried it I was in a involved in a hit and run but I had given them my insu vehicle for damages to a loaner 😤😤😫 not legally illegally yes and they tried it I was in a involved in a hit and run but I had given them my insurance I didn't know my insurance only covers rentals for cars in a an accident my vehicle was being repaired so when I went to retrieve my vehicle that they had which has been there 3 times in 45 days once I got there I was told I could not get my vehicle that I pay a note on until the damaged vehicle was paid over 7k before putting in the loaner they should have verified the coverage if I had known we could have went another route that's some dirty low down xxxx and Jim is a uncle Tom xxx xxxxx and the other dark hair worker needs to be deported they need to verify coverages before putting you in a loaner and my car still wasn't fixed I will never visit that dealership again t 😤😤😤 very unhappy customer More

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Excellent treatment all around. Javier Roman (Service Advisor) is OUTSTANDING! We may have only come in for service, but Javier's treatment and care is why we will be purchasing ne Javier Roman (Service Advisor) is OUTSTANDING! We may have only come in for service, but Javier's treatment and care is why we will be purchasing new vehicles from Hawk Ram in the future. More

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Great service I definitely recommend they fix my car just on time costumers service is really good too on time costumers service is really good too More

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I worked with General Manager Jim Kinney and Javier in the service department. Top notch service and communication throughout. The dealership is 30 minutes from my house with several local places closer. the service department. Top notch service and communication throughout. The dealership is 30 minutes from my house with several local places closer. I go there because they are the best and they go the extra mile for their customers. More

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U come in for service they get u in a defensive ot no problem professionals problem professionals More

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They're very professional. Took their time answering any questions I had. Service was fast. Took their time answering any questions I had. Service was fast. More

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Great wonderful service Daniel the front desk employee was very helpful and respectful and very clear on what's going on was very helpful and respectful and very clear on what's going on More

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Worst service. Placed on hold for over an hour each time I called, got charged for god knows what since no one will tell me or give me a receipt .im actively lookin Placed on hold for over an hour each time I called, got charged for god knows what since no one will tell me or give me a receipt .im actively looking for an attorney so I can file a lawsuit in small claims court. I felt I got scammed in the worst way. This place needs to be investigated More

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Great place to get your car work on never had a problem friendly people always car repair shop my go to place friendly people always car repair shop my go to place More

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Service department is terrible I was waiting for 5 hours to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick up my vehicle it still took an hour for them to pull it out from the service department. Absolutely worst experience at a Mopar dealership ever. Highly Won’t Recommend More

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