Javier Lozano
Javier Lozano at Gunn Nissan
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Javier Lozano

Service Advisor

Gunn Nissan

750 NE Loop 410
San Antonio, TX 78209

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4.8
8 Reviews
4.8

8 Reviews

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8 Reviews of Javier Lozano

September 29, 2024

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Employee Rating

Excelent staff and very good service, recommend and very efficient if you need to make the appointment by phone or in the web More

by Segura
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 30, 2024

Gunn Nissan responded

Thank you for your wonderful feedback! We’re delighted to hear that you found our staff excellent and our service efficient. Making appointments should be easy, whether by phone or online, and we’re glad it met your expectations. We appreciate your recommendation and look forward to assisting you again! Thank you for choosing Gunn Nissan!

August 18, 2024

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Employee Rating

Thank you for the friendly and rapid service regarding my car. From Samantha making an appointment for the next morning, the Service Manager, Mr Lozano having the extensive repairs accomplished in one da More

by aBsTraCT
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hughes , Receptionist (I think her name was Samantha).

Aug 19, 2024

Gunn Nissan responded

Thank you for your detailed feedback. We're pleased to hear that you were satisfied with the friendly and efficient service provided by Samantha, Mr. Lozano, and our shuttle service. We apologize for the issues you encountered with your battery and the cabin air filter recommendation. We’ll review these concerns with our team to ensure better clarity and accuracy in the future. Your feedback is valuable to us, and we appreciate your understanding. Thank you for choosing us!

July 18, 2024

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These guys are excellent , they always take care of my truck for the 7 years More

by biancakwaters
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dyer, Logan Bomer

Jul 18, 2024

Gunn Nissan responded

Thank you for the 5-star review! We're happy to hear our team continues to take great care of you and your vehicle. We truly appreciate your support. Thank you for choosing Gunn Nissan!

July 07, 2024

Dealership Rating
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The gunn staff are courteous friendly and assured that my service was done properly. I bring my car for all my service here. More

by ldschil
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Louis Conteras

Jul 08, 2024

Gunn Nissan responded

Thank you for the 5-star review! We're so happy we could help you out. We truly appreciate your support and look forward to welcoming you back soon. Thank you for choosing Gunn Nissan!

June 11, 2024

Dealership Rating
Employee Rating

Javier Lozano provided great customer service. He listened to my concerns and addressed my issues. I look forward to working with him on future repairs. Thank you More

by sewellra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2024

Gunn Nissan responded

Thank you for the 5-star review! Happy to hear Javier took great care of you. Looking forward to welcoming you back on your next visit. Thank you for choosing Gunn Nissan!

May 30, 2024

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Employee Rating

Javier worked with me on price. The car was ready earlier than planned. Shifting into first and second feel strange but that may be the new clutch. No one can correct my account nam More

by teddy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 30, 2024

Gunn Nissan responded

We appreciate you taking the time to share your recent experience with us. Glad to hear that our team took care of you. Thank you for choosing Gunn Nissan!

May 29, 2024

Dealership Rating
Employee Rating

Got great service from the service department but unfortunately the oil change done didn’t go well at all. The oil in my car poured out in my garage & my driveway. when I got home. Gunn did send More

by Mandasteve3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Logan Bomer

May 30, 2024

Gunn Nissan responded

Thank you for bringing this matter to our attention. It is discouraging to learn of your experience with us, and we would like the opportunity to address your concerns. We sincerely regret any frustration and/or inconvenience this has caused you. A member of our management team will be reaching out to you soon. Or if you prefer, please reach out directly to our service director at (210) 496-0806 when you have a chance.

May 03, 2024

Dealership Rating
Employee Rating

Always Great service. I have never had a problem sitting up an appointment. Service has always been on point. More

by gutierrezelvira91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

Gunn Nissan responded

Thank you for taking the time to share your experience with us! So glad to hear that you continue to receive great service from our team. We truly appreciate your continued support. Thank you for choosing Gunn Nissan!

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