Javier Carrion

I had a serious issue with my new Atlas and I was frustrated that a new car was not performing the way I had expected. At first, I was told the repair for the brakes would not be covered under warra frustrated that a new car was not performing the way I had expected. At first, I was told the repair for the brakes would not be covered under warranty despite the vehicle was only months old. I worked with Javier from Morong Service. It was a rocky road to get the car repaired. However, Javier stepped it up and took ownership of the problem on my behalf and turned around the whole situation. I understand some of the issues I had with the service department were not necessarily his fault. He apologized and got the repair done. He also stepped up the communication which I needed. I appreciate a lot of communication when it comes to any repair and one feels more like they are making real time decisions. In any case, Javier showed professionalism that you don't see much anymore. More

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VW dealership l, They will keep your car for service minimum 8 weeks, so they can damage it more and as for more money. If you bought your VW car during Covid 19. 2021 VW gave 100k warranty cover for s minimum 8 weeks, so they can damage it more and as for more money. If you bought your VW car during Covid 19. 2021 VW gave 100k warranty cover for service. They will treat you like xxxx because they want terminate your agreement with them, so you can’t bring you car over VW Falmouth. That is criminal act. This is consumer fraud. More

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Excellent service by Javier, the service advisor as well as the mechanic, they had us in and back on the road in 1.5 hours . Saved our vacation, lucky we broke down near Morong Falmouth. as the mechanic, they had us in and back on the road in 1.5 hours . Saved our vacation, lucky we broke down near Morong Falmouth. More

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