Jason Wisniewski

Absolutely poor customer service and communication! Service manager swears and there’s no self reflection. Simple things like a motor block cover were not put back in place and customers didn’t get hel Service manager swears and there’s no self reflection. Simple things like a motor block cover were not put back in place and customers didn’t get help while they need road side assistance. More

by info@milwaukeetorrent.com Verified Customer Verified Customer

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I had taken my 2022 3500HD Silverado to Boucher in Waukesha to have them review the same parking brake issue I had your service team review a couple weeks ago. They acknowledged the statements I ma Waukesha to have them review the same parking brake issue I had your service team review a couple weeks ago. They acknowledged the statements I made that I was asking your team to look into. When your team looked into the parking brake issue they found that the brake pads had separated from the backing plate and Boucher confirmed that as well. However, when I had asked Michael how something like that could have even happened on a 3 year old vehicle he conferred with what he told me was your senior technician. Your technician stated that the issue was from me driving off without disengaging the brake. Nothing was else was looked into. I informed Michael that every time before I drive away when the parking brake is engaged I press the button with my foot on the brake and wait till the screen tells me the parking brake has been disengaged and I had asked Michael if there was any way that this would be a malfunction of the parking brake not releasing properly. He just repeated what your senior tech had said. I had informed Boucher of this information I had received from your senior tech and they too were confused as to 1) why did the pads separate from the backing plate, and 2) was there some kind of malfunction with the parking brake not releasing properly as well. Upon inspection from their team they were able to confirm my suspicions that the parking brake was not operating properly and not releasing when it should have. This was conveyed to warranty and confirmed that it will be a warranty fix. I wanted to relay this information to you since you had stated when I stopped in on the morning of the 11th of August that it seems I’m the only one having issues with your team. Through clarification of other service teams my assumptions were verified and their service staff didn’t blame me for the problems as you and your team seem to do. I never once asked for anything for free from you or your team. If I had been receiving service from you and was “consistently having problems” and I was asking for something for free I could maybe see how someone would suspect that these issues now and in the past were potentially related to me. All I had asked for was stellar service and that’s it. I don’t appreciate statements about how the issues were on me. I hope this message will lead you into investigating how your team operates. But unfortunately I will be using other dealerships with all of this being said. More

by Brewery1 Verified Customer Verified Customer

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The Ewald Chevy dealership has been very helpful, professional and friendly in our dealings with them for the purchase of our new Chevy Silverado truck. professional and friendly in our dealings with them for the purchase of our new Chevy Silverado truck. More

by MJ3SCHUMACHER Verified Customer Verified Customer

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Friendly service! ! Done as promised!! Even a car wash!!!! Will always be my dealer of choice!!! ! Done as promised!! Even a car wash!!!! Will always be my dealer of choice!!! More

by Netty Verified Customer Verified Customer

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The service was completed on time. The staff was very helpful explaining everything that was done to the vehicle. The staff was very helpful explaining everything that was done to the vehicle. More

by EAMUELLER355 Verified Customer Verified Customer

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I have nothing but good experiences with this dealership. My needs are always met and I am offered services but they are never insisted or pushed upon me My needs are always met and I am offered services but they are never insisted or pushed upon me More

by DJCRUPI Verified Customer Verified Customer

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They were fast and efficient. Everyone was very helpful. All of the vehicle 31 point inspection made me feel confident that the vehicle was in very good condition Everyone was very helpful. All of the vehicle 31 point inspection made me feel confident that the vehicle was in very good condition More

by RICKBECKER1945 Verified Customer Verified Customer

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I bought my car there. Service is above my expectations that I have experienced in the past from other dealers. Service is above my expectations that I have experienced in the past from other dealers. More

by LESIN51010 Verified Customer Verified Customer

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Sick of this dealer trying to make me pay for. Warranty repairs when it was documented I was under the bumper to bumper warranty when problems occurred. Will seriously consider going somewhere els Warranty repairs when it was documented I was under the bumper to bumper warranty when problems occurred. Will seriously consider going somewhere else in the future More

by JAMIEBRUNK Verified Customer Verified Customer

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We have been taking our vehicles to Ewald, Oconomowoc on and off for years. We have always had excellent experiences with their sales and service departments! We will continue using their service depa and off for years. We have always had excellent experiences with their sales and service departments! We will continue using their service department for years to come. More

by MRBIGFRED Verified Customer Verified Customer

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