Jason Vaughan
Jason Vaughan at Whitten Brothers of Richmond Jeep Chrysler Dodge Ram
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Jason Vaughan

Service Director

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

10701 Midlothian Turnpike
Richmond, VA 23235

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4 Reviews
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4 Reviews

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4 Reviews of Jason Vaughan

July 18, 2023

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Employee Rating

Had a recall last month they took care of one without ordering part. Returned for wiper relay to be put on. I have sat here since 1:00 it is now 4:45. This appt was made last month.SMH NoW they are telli More

by Aakep1kept1too
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Whitten Reviews

Jul 19, 2023

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

Ms. Rivers, we're sorry that the wait you experienced was frustrating. Your service advisor Keith advised you that the appointment was scheduled as a drop-off appointment but you elected to ask to wait. Keith advised he would try to get it done as soon as he could, but that still wouldn't be quick like an oil change. When your vehicle left, the wipers were working. If your experience contradicts the reality that the wipers are working currently, please call and ask for Jason Vaughan the Service Director as he would like to remedy the issue. We will coach our service advisors to make certain they strongly urge customers not to wait when they realize it will be a multiple hour visit to avoid such frustrations in the future. Our apologies that you felt your time wasn't valued.

Jul 19, 2023

Aakep1kept1too responded

When i made the appt i said i would wait. When he told me it was documented i was dropping it off i told him that was not what was said. He came to tell me at 445 he could not get wipers to work and i would have to leave my car..i said no i will bring it back because it was working initially. He came back out and said they got it to work. I just know from now on not to being it here. Everyone should not have to drop car off. I tried to make morning appt but August would be the only time.

November 03, 2022

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Employee Rating

Everything went smoothly. They have of added a market like adjustment- by adding a window anti-theft etching. But it’s a insurance reduction. Only issue I have is a mismatch More

by jeffncville
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Russo

Nov 04, 2022

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

Jeff: I'm sorry to hear about the confusion regarding your approval. I'd love the opportunity to discuss this with you. Please feel free to contact me via email at rayy@whittenbrothers.com or via my cell phone at 804-426-9504. Best Regards, Ray Yarbrough

March 23, 2022

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Employee Rating

Very poor service. I was ignored for 25 minutes leaning on my cane while the Service department ignored me and continued to take care of everyone that arrived after me. More

by Dsturtz
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: None

January 19, 2022

Dealership Rating
Employee Rating

2017 RAM 2500 Tradesman - 6.7 CumminsThe staff worked 2017 RAM 2500 Tradesman - 6.7 Cummins The staff worked with me to get the parts i needed and install them quickly and professionally fix my issue. Ja More

by mrgore212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 21, 2022

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

Thanks for the great review and glad to hear we could get your 2500 back up and going for you! We look forward to working with you again in the future.

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