Jason Tinling

Dear Sales department/service department, I hope this message finds you well. I am writing to express my dissatisfaction with the recent service experience I had at BMW Rallye of Westbury on dates 1/14/2 message finds you well. I am writing to express my dissatisfaction with the recent service experience I had at BMW Rallye of Westbury on dates 1/14/25-1/24/25. As a recent BMW customer, I was disappointed by the level of service I received, which fell far below my expectations. I purchased an M440i Convertible from BMW Rallye of Westbury on 12/14/24 and had it for about a month before hitting a pothole that caused a flat tire. After using BMW’s roadside assistance, the tow truck discovered damage to the passenger tire and rim, and upon further inspection, found all the rims were dented. I was without a car for several days and used the Uber service provided by BMW, but after two rides, I was told I had exceeded the limit and could no longer use it. When I contacted my sales representative assigned to my case,Chris, I was informed there were no loaner cars available and that customers simply “figure it out.” I wasn’t notified about the option to use Enterprise or other rental services, so I rented a car for 9 days, thinking it would only be for a day or two. During that time, the service team told me the tire they ordered was incorrect, causing a further delay. On January 24, when the car was finally ready, I spoke with the sales manager, Christopher, who gave me a discount on the rims but did not reimburse me for the $600 I spent on the rental car. I’m seeking reimbursement or a partial compensation for the inconvenience caused by the extended period without a car. I chose BMW because of its reputation for quality and customer service, and I believe this experience does not reflect those values. I would appreciate it if someone could look into this matter and let me know what steps will be taken to ensure it doesn’t happen again. Thank you for your attention to this matter. I look forward to your prompt response and a resolution. Sincerely, Lindsay Scaperotta Phone#: 516-527-1955 M440i VIN#: WBA63AT00NCH65914 More

by lmcintosh22 Verified Customer Verified Customer

Report | Print

We had a great experience! I have no complaints. The team was very professional and accomodating. I have no complaints. The team was very professional and accomodating. More

by davekrasik Verified Customer Verified Customer

Report | Print

Professional, knowledgeable, fast and efficient service. Friendly staff, easy transaction with no wasted time. No hassle service Friendly staff, easy transaction with no wasted time. No hassle service More

by lenok77 Verified Customer Verified Customer

Report | Print

Jason Tinling made me an offer I could not refuse. I could have purchased the car anywhere. I purchased it at Rallye because of Jason. I could have purchased the car anywhere. I purchased it at Rallye because of Jason. More

by JEWELLLUCAS Verified Customer Verified Customer

Report | Print

The salesperson was phenomenal. He handled a very difficult recall timing of the 5 series. Jason Thank you He handled a very difficult recall timing of the 5 series. Jason Thank you More

by GEISMARKEITH Verified Customer Verified Customer

Report | Print

Jason Tinling was fantastic. He responded to all of our questions and concerns, and he was able to resolve some issues we had to our satisfaction. He responded to all of our questions and concerns, and he was able to resolve some issues we had to our satisfaction. More

by amyhp102 Verified Customer Verified Customer

Report | Print

Very professional, knowledgeable and helpful throughout the entire purchase process. Together they made this purchase a very pleasant experience. the entire purchase process. Together they made this purchase a very pleasant experience. More

by mistermrg Verified Customer Verified Customer

Report | Print

The dealership was very professional. The salesperson was polite, respectful and friendly. He did not use any high sales pressure tactics, rather he was helpful when it came to answering The salesperson was polite, respectful and friendly. He did not use any high sales pressure tactics, rather he was helpful when it came to answering any questions I had. Very nice experience More

by MARKJ.BEST Verified Customer Verified Customer

Report | Print

Chris Blanco was great to deal with he was understanding and solved my problem. Jason was the greatest salesman and solved my problem. Jason was the greatest salesman More

by MARCOSUI7 Verified Customer Verified Customer

Report | Print

This is my 9th lease and was the best experience buying by far. I would purchase from them again. by far. I would purchase from them again. More

by MPM Verified Customer Verified Customer

Report | Print