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146 Reviews of Jason Quinton
January 18, 2024
The team treated me wonderfully and kept me informed on work and time frames. Also suggested work that should have been done by the previous service team but was never addressed by them despite my concerns work and time frames. Also suggested work that should have been done by the previous service team but was never addressed by them despite my concerns More
by GMKODIAK
Verified CustomerOther Employees Tagged: Dan Bergeron
January 18, 2024
I think the Service Dept is getting to know it's regulars. As time passes, it will become better as they learn their customers preferences. regulars. As time passes, it will become better as they learn their customers preferences. More
by COLLEENGULICK4
Other Employees Tagged: Jason Quinton
January 17, 2024
Went in for the state inspection oil change and rotate tires not the problem. Left the dealership engine light came on. Went back to the dealership they put it on a diagnostic machine and told me that the tires not the problem. Left the dealership engine light came on. Went back to the dealership they put it on a diagnostic machine and told me that there was a knock sensor that was malfunctioning. Then they tell me that the knock sensor had registered before 40,000 Mi beforehand. Now it's going to cost me $2,700 to get it replaced because it's out of warranty and nobody saw this problem before. Charging me $166 for the Diagnostics was outrageous and on top of that trying to get $2,700 out of me for something that should have been under warranty $45,000 miles beforehand. Service manager treated me like I was an idiot and do not appreciate it. Then I had to call about now my horn not working. Was working when it went into the dealership not working when it came out. Service manager was going to charge me another $166 for a Diagnostics on that as well I am feeling like your company all wants to do is take money from people and doesn't treat their customers very well especially loyal customers who have been with them for more than 5 years. Going out of your way to help a customer is the best way to keep a customer as well as one that would buy his vehicles from the same dealership. At this point I find that this dealership no longer cares about its customers and only cares about the dollar signs and does not want to take care of the customers with true compassion and understanding and just wants to take money from them again. I don't think I will be back to the dealership ever again I will be buying my vehicles from somewhere else. I feel that McFarland Ford does not care about his customers at all and especially the service department. More
by PDK1
January 15, 2024
I continue to be satisfied with the service at this dealership. They are straightforward with any issues especially proactively. My Explorer is over 120K miles and is in great shape. I would like for t dealership. They are straightforward with any issues especially proactively. My Explorer is over 120K miles and is in great shape. I would like for them to look into a detailing service (even if it is just a vacuuming) which would be popular esp. in the Winter. More
by WDM.MMC
Other Employees Tagged: Dan Bergeron
January 10, 2024
I had my Escape in the garage for check engine light which kept coming on. A loaner was provided for my use while it was being fixed. After three times in the garage it is now fixed. Jason and the ser which kept coming on. A loaner was provided for my use while it was being fixed. After three times in the garage it is now fixed. Jason and the service department were committed to fixing my Escape no matter the problem. I am happy with the service at McFarland Ford both Sales and Service departments. More
by JOHNWHASTINGS
January 09, 2024
Great Experience! They listened to me, understood my needs and exceeding my expectations. Thanks! Dan was great! The only thing I wish I could see on the repair or They listened to me, understood my needs and exceeding my expectations. Thanks! Dan was great! The only thing I wish I could see on the repair order is what my warranty saved me in repair costs. People love to see see how much they saved! More
by girlsue37
Other Employees Tagged: Dan Bergeron, Dan in Service
January 05, 2024
McFarland Ford was great to work with and purchase a vehicle from. They didn't hassle me on using my own financing and overall I am happy with the sale. However, the Hyundai that I purchased stated in t vehicle from. They didn't hassle me on using my own financing and overall I am happy with the sale. However, the Hyundai that I purchased stated in the sale ad that keyless entry was an included option, and the dealership couldn't find the key to the vehicle when I came to look at it. The key I was given after the sale seemed like just a regular spare key and no key fob included. I understand that I could go to the Hyundai dealership and purchase a new key fob and have it programmed there, however this was not discussed at the sale, and I feel the vehicle should not have been advertised to include the option of keyless entry. I do understand that people are human and it is easy to lose keys. But, the salesperson could have told me that they needed an extra hour to take the vehicle to the dealership so they could program a new key fob for me instead of sending me away with a spare key that appears brand new and aftermarket More
by marksreisman
Other Employees Tagged: Dan Bergeron
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