Jason Murray

I brought my 2021 Toyota RAV4 Prime in for a recall service yesterday, mileage is just over 30,000 miles. The customer service representative said the brake fluid and rear differential fluid both need service yesterday, mileage is just over 30,000 miles. The customer service representative said the brake fluid and rear differential fluid both needed to be changed out at 30,000 miles (cost $125 each). I asked if these were called for in the Toyota Maintenance Schedule. He checked and said they were. I just got home and checked, and guess what? The rear differential fluid should be changed at 60,000 miles IF you've been towing. The brake fluid is NEVER required to be change (just checked...so change when it has too much moisture). So I've been overcharged $300 for trusting this dealer. I called and pleaded my case with Jason, a service manager, and who explained why they felt they needed to exceed the Toyota engineering recommendations. I won't be back...do NOT trust their maintenance recommendations. You're on your own...just get out your manual when you walk up to the service counter or go somewhere else. More

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I’ve been coming to Molle for service on my vehicle since I bought it in 2010. I’ve had Jason as my advisor many, many times. He has always been polite, courteous and thorough explaining my services. Seems h I bought it in 2010. I’ve had Jason as my advisor many, many times. He has always been polite, courteous and thorough explaining my services. Seems he never has a bad day. I appreciate his attention to detail and attentiveness to my questions. I really appreciate his candor and find him a real gem to work with!! More

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I took my 2022 Tundra in for 10k service and remedy for the tonneau cover recall. I had an appointment and I asked Jason how long both activities would take and he said 2 hours. When my vehicle was ready the tonneau cover recall. I had an appointment and I asked Jason how long both activities would take and he said 2 hours. When my vehicle was ready after 2 hours, 35 minutes, I questioned the amount of time it took, considering Toyota states the tonneau cover takes 35 minutes and the 10k service takes 1 hour, 5 minutes for a total of 1 hour 40 minutes. Immediately Jason got defensive, loud, argumentative, and condescending. He said “do you want it fast or do you want it right?” This is an improper response to any customer, especially a customer who has purchased a million dollars worth of vehicles from Molle Toyota. It is obvious Jason has an anger problem that needs to be addressed quickly. Some customer service and empathy training is also recommended. I will keep returning to Molle because they are a great, family-owned company. However, I will avoid interacting with Jason. More

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Justin is the WORST manager! He has the worst attitude. Unwilling to help anyone. When I asked him for more clarity what was wrong with my car he said “do you want it fixed or n He has the worst attitude. Unwilling to help anyone. When I asked him for more clarity what was wrong with my car he said “do you want it fixed or not?” As I normally would have just paid for the repair, with his horrible customer service, I chose to find another dealership. It’s sad when I’d rather drive 40 miles away to avoid terrible service!!! More

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Kaylin is very pleasant on the phone, friendly and knowledgeable, great customer service. Kaylin is definitely a valuable asset to Molle Toyota . knowledgeable, great customer service. Kaylin is definitely a valuable asset to Molle Toyota . More

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Everything was explained to me very Very thoroughly at this is what needed to be done at this appointment and future maintenance or repairs. Very clean facility. Very friendly staff. this is what needed to be done at this appointment and future maintenance or repairs. Very clean facility. Very friendly staff. More

by BONEILL2 Verified Customer Verified Customer

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Work was done promptly. Service agent Jason called as soon as my car was ready to pack up. I am very pleased with the service. soon as my car was ready to pack up. I am very pleased with the service. More

by CWSANDY Verified Customer Verified Customer

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Love Toyota Molle. I was in and out with my oil change and tire rotation. They even fixed my key fob quickly. Waiting area was convenient as well. and tire rotation. They even fixed my key fob quickly. Waiting area was convenient as well. More

by emosby05 Verified Customer Verified Customer

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The final price on my service was almost exactly what my advisor quoted me when I dropped my vehicle off. Also; my Vehicle was ready a little bit sooner than I was first told it would be. I was impressed wi advisor quoted me when I dropped my vehicle off. Also; my Vehicle was ready a little bit sooner than I was first told it would be. I was impressed with this. More

by THOMAS.NETTELS Verified Customer Verified Customer

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Wish parts and labor were cheaper overall to maintain Toyota parts, but it is what it is. Not understanding why I am being told how many words to use. Toyota parts, but it is what it is. Not understanding why I am being told how many words to use. More

by CAR4138 Verified Customer Verified Customer

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