Jason Lehman

This dealership overall has excellent service staff in addition to the sales side. Deana Burghardt Watry is outstanding and have been working with her on new Subaru's. addition to the sales side. Deana Burghardt Watry is outstanding and have been working with her on new Subaru's. More

Report | Print

The service department is great, friendly and always helpful. Wouldn't take my cars anywhere else. helpful. Wouldn't take my cars anywhere else. More

by mer1 Verified Customer Verified Customer

Report | Print

The dealership went out of its way to schedule at a time convenient for me and provided me with a loaner vehicle. The problems started when a technician forgot to reconnect something causing my remote start convenient for me and provided me with a loaner vehicle. The problems started when a technician forgot to reconnect something causing my remote start, speakers and smart phone connection to fail. This required a second appointment, loaner car and round trip to the dealership. The dealership compensated me for my inconvenience with a voucher for my next oil change. But that doesn't make up for the mileage on my lease. (I live 33 mi. away - 66 round trip). The reason for the three stars is because the technician put a deep scratch in my center console near the shifter. This is a leased vehicle, and I have been especially meticulous in the vehicle's care. And I don't love the idea of being blamed for the gouge in the glossy console. I look at it every time I get in the car to drive :( More

by camodecd Verified Customer Verified Customer

Report | Print

The salesmen were nice and helped me get approval on a car, however, i've had nothing but problems with this car since. When I picked up the car, the cover to the rear windshield wiper was smashed and tos car, however, i've had nothing but problems with this car since. When I picked up the car, the cover to the rear windshield wiper was smashed and tossed in the back seat. There was also a couple small chips out of the windshield. They did fix the windshield, but it required me having a loner car 6 days and the cover wasnt repaired. A month later, I noticed the breaks squealing. I brought the car in for repairs and they told me that the brakes were fine and that's just how brakes sound. Nothing else was repaired, including the cover on the windshield wipers, still. So I still have an embarrassing squeal every time i brake. Besides the fact that I don't like the car at all, the gas mileage is awful and it's supposed good gas mileage is one of the main reasons I bought the car. All in all, I wouldn't recommend Janesville Subaru. More

by Brooke K Verified Customer Verified Customer

Report | Print

This question is why i will never complete your survey. Demanding a minimum number of words is very offputting. Demanding a minimum number of words is very offputting. More

by bruce.weigel Verified Customer Verified Customer

Report | Print

Your service department is exceptional. I trust them implicitly. I always feel like you will do the safe thing without upselling me. I trust them implicitly. I always feel like you will do the safe thing without upselling me. More

by barb.anne.may Verified Customer Verified Customer

Report | Print

Very courteous employees. We were told our tires were still under warranty which we weren't aware of and that helped out with no cost for repair of tire. We also were informed We were told our tires were still under warranty which we weren't aware of and that helped out with no cost for repair of tire. We also were informed of another issue with our vehicle and we will be taking care of that soon, as we already made an appointment for that. The free car washes are really nice. The waiting room area is very pleasant to be in..... More

by cecisobo Verified Customer Verified Customer

Report | Print

Wonderful as always! I actually work at an unaffiliated dealership but keep bringing my car back to Janesville because they are top notch & worth the extra trip. Always t I actually work at an unaffiliated dealership but keep bringing my car back to Janesville because they are top notch & worth the extra trip. Always take good care of me! More

by ashly_kay Verified Customer Verified Customer

Report | Print

Service advisors consistently Professional, courteous & explains service in detail. I have confidence job is done correctly each time I come in. explains service in detail. I have confidence job is done correctly each time I come in. More

by jeanne.mcguane Verified Customer Verified Customer

Report | Print

Always very good service and explain all that was done. Our go to place for service! Our go to place for service! More

by dlwjake43 Verified Customer Verified Customer

Report | Print