Jason Graciano

Alexis Moreira was antagonistic to his response and treatment as a customer. One of the employee approached me in an intimidationg manner and will not leave me alone. Instead of apologizing for his emp treatment as a customer. One of the employee approached me in an intimidationg manner and will not leave me alone. Instead of apologizing for his employees behavior was antagonistic and blames me for his employees action. He claimed to be from customer service, but in the website he is the body shop manager.What he is doing in the service department with service specialists.? Acted like he was the authority there I regret spending 30k$ plus for new HRV. Car that is underpowered. I chose against my other option, Toyota cross hybrid. More

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Bob made the process easy, answered all our questions, was knowledgeable and professional. Everyone at this dealership was friendly and helpful. was knowledgeable and professional. Everyone at this dealership was friendly and helpful. More

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Warning: Deceptive Practices and Zero Accountability I strongly suspect many of the positive reviews here are fake. Our experience with this dealership was appalling—dishonest, manipulative, and financial strongly suspect many of the positive reviews here are fake. Our experience with this dealership was appalling—dishonest, manipulative, and financially damaging. We went in as first-time lessees after seeing a lease offer online: $230/month for 36 months, 12K miles/year, with $3K down for a Honda HR-V Sport. After 3 hours with salesperson Paul Kim, we were told there would be nearly $5,000 in additional fees and taxes. When I questioned the discrepancy from the online price, Paul said, "Nothing is true on the internet." That should’ve been our cue to walk out. Eventually, we negotiated a price, but then I was passed off to Finance Manager Ana Diaz—whose behavior was truly deceptive. She pitched me fabric, wheel, and dent protection packages, saying I could add them now and remove them within 30 days if we changed our minds (I wanted to discuss it with my wife who had to leave). That was a lie. She also claimed to include a “free” Honda Care maintenance package—but we later discovered she rolled its cost into the Gross Capitalized Cost of the car so we're paying for it. By the time we signed, the base price had ballooned from $30,850 to nearly $38,000. Our monthly payment skyrocketed to $560/month—more than double the advertised price. The next day, I called Ana to remove the protection packages as discussed hoping to get our monthly cost back down. She told me they couldn’t be removed—only maybe deducted at the end of the lease which is a scam that only benefits the dealer. So we’re stuck paying inflated costs (plus interest) for three years. We tried contacting the general manager, Jason Graciano and Paul Kim by phone and email. No one returned our calls. Honda Financial and Honda Corporate were equally unhelpful. We've since filed a complaint with the NY State Attorney General. This experience has caused us significant stress and financial hardship. We will never buy or lease another Honda, and we strongly urge others to avoid White Plains Honda at all costs. More

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Paul is amazing and was so helpful in our lease of a 2025 Honda Odyssey. His approach to the sale was super-professional and not pushy at all. He is the ideal sales person for any of your needs from Honda. H Honda Odyssey. His approach to the sale was super-professional and not pushy at all. He is the ideal sales person for any of your needs from Honda. He makes it easy! More

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