Jason Forkins
Jason Forkins at Glen Toyota

Jason Forkins | Page 11

Service Manger

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

Contact Me
not yet
rated
136 Reviews

Dealership Experience

15 yrs, 5 mos

Industry Experience

15 yrs, 5 mos

not yet
rated

136 Reviews

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136 Reviews of Jason Forkins

March 11, 2019

Dealership Rating

Very disappointed! No counter offer was given after I made an offer for a vehicle. I was told the sales price was the final offer. I didn't feel like this place was trul More

by Just Tanya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Kraiza, Joe Esposito, Genaro Rosario , Jeff Braunstein, Mike Elston

Mar 21, 2019

Glen Toyota responded

Hi, At this moment I can only apologize for what has transpired. I need more information to review what happened so I can look up your information in our system. I tried to search by the name Tanya and unfortunately can not see any lead information in the past week. Kindly provide me your name so I can look you up in our system and sort out what may have transpired. I assure you that under normal circumstances it is plausible that a customer was looking at an advertised special price on line and came it and we were at our rock bottom number from the start. I am however not saying that’s what happened here because the name Just Tanya limits me from inquiring as to what may have happed. Also can you provide me the vehicle you were looking at and what day you came In. I appreciate your feedback and my goal is to have a satisfied customer. On a side note, to attach and include managers that don’t even work in the same facility and may not have been in that day is severely unfair to those individuals that were tagged and not part of the situation or transaction. Again, I apologize for your experience and hopefully I can rectify it with more information. I am currently off site in another state on business but have full access to reply as I just am. Regards Rob Daland GM

Mar 11, 2019

Just Tanya responded

I included all management in review because I wasn't even greeted by any f you and I really am not sure who I was dealing with (thus proving my point that customer service at your dealership needs improvement).

Mar 11, 2019

Glen Toyota responded

Hi, At this moment I can only apologize for what has transpired. I need more information to review what happened so I can look up your information in our system. I tried to search by the name Tanya and unfortunately can not see any lead information in the past week. Kindly provide me your name so I can look you up in our system and sort out what may have transpired. I assure you that under normal circumstances it is plausible that a customer was looking at an advertised special price on line and came it and we were at our rock bottom number from the start. I am however not saying that’s what happened here because the name Just Tanya limits me from inquiring as to what may have happed. Also can you provide me the vehicle you were looking at and what day you came In. I appreciate your feedback and my goal is to have a satisfied customer. On a side note, to attach and include managers that don’t even work in the same facility and may not have been in that day is severely unfair to those individuals that were tagged and not part of the situation or transaction. Again, I apologize for your experience and hopefully I can rectify it with more information. I am currently off site in another state on business but have full access to reply as I just am. Regards Rob Daland GM

March 07, 2019

Dealership Rating
Employee Rating

Horrible!!!! Absolutely horrible service department. I was their customer, but will never come back again after today. Manager was screaming at me, and told m More

by Marina Singinova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Elston

Mar 20, 2019

Glen Toyota responded

Thanks for your feedback, I apologize for how you feel our staff treated you. However, causing a scene and refusing to pay for work you authorized is not fair or reasonable. I am always available to discuss further. I have been brought up to date as to all the circumstances and total situation. Thanks Rob GM

February 20, 2019

Dealership Rating
Employee Rating

Very pleased Friendly advisors. Took care to understand issues. Thourough. Explained findings well. Worked on the best price. Offered a loaner car. Job was complet More

by ESTRELLITA555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill

Mar 25, 2019

Glen Toyota responded

Thank you so much for the awesome feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

January 31, 2019

Dealership Rating
Employee Rating

Quick to identify problem Did not have to wait long to find out what was wrong. Fixed within time alloted. Ryan came out and explained the problem. He also gave me an estimate More

by ATLNTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales , Ryan Christensen, Nicole Willis

Mar 26, 2019

Glen Toyota responded

Thanks so much for the feedback, Glen Toyota appreciates your business! Rob D GM

January 16, 2019

Dealership Rating
Employee Rating

Always professional treatment. Excellent service team, modern pleasant facility, timely professional service. Reminders for followup scheduled services provided. There are many oth More

by Mytoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Distefano, Bruce Rosales , Mike Elston

January 01, 2019

Dealership Rating
Employee Rating

Great place, friendly and helpful I would recommend this place to everyone.. Very helpful ,clean and didn't keep me waiting for very long compared to previous places I previously visi More

by RAVI1204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Esposito

January 01, 2019

Dealership Rating
Employee Rating

Great service! Great customer service! Staff is very friendly and provide ample updates on the status of your vehicle. Very comfortable lounge with a large variety o More

by CHINO-0421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 18, 2018

Dealership Rating
Employee Rating

Brake Repairs When I first came to the dealership with issues with my car, I received good service. However, after the problem had not resolved and I returned to th More

by Rater1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Elston

December 15, 2018

Dealership Rating
Employee Rating

Oil change and inspection of vehicle Totally professional as usual. I bought my truck from ramsey toyota but having been coming here for a while now. No nonsense here. Totally trust these More

by Scottishguy123
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Natalie Paulino

December 14, 2018

Dealership Rating
Employee Rating

Excellent Service. Experience was EXCELLENT as always at Glen Toyota Service department. Appreciated the Multi Point Inspection reminder and offer to Schedule Next appo More

by Mytoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Distefano, Bruce Rosales , Mike Elston, Nicole Willis

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