Jason Field

We were treated very well at Autonation. We got a deal done through email first, and they honored it with no problem. Good experience. We got a deal done through email first, and they honored it with no problem. Good experience. More

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Everyone that we worked with at Carlsbad Subaru was great. The staff was knowledgeable and everyone worked to ensure that we found the new Subaru that we were looking for. Every detail was carefully ex great. The staff was knowledgeable and everyone worked to ensure that we found the new Subaru that we were looking for. Every detail was carefully explained, all the I's were dotted and the T's were crossed making the entire process relatively enjoyable. Thanks to all the staff for their great teamwork. More

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Great experience with Sales Associate and finance person. Lease process when well. Enjoyed the proccess Lease process when well. Enjoyed the proccess More

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Amazing customer service from beginning to end! ! I will recommend AutoNation Subaru Carlsbad any day everyday ! ! I will recommend AutoNation Subaru Carlsbad any day everyday ! More

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The process was smooth. I am glad I was able to find the exact car I was looking for. Jason who was my dealer was very helpful and answered all the questions that I had. I am glad I was able to find the exact car I was looking for. Jason who was my dealer was very helpful and answered all the questions that I had. More

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Straightforward and they go at your speed. Organized and comfortable experience from start to finish. Organized and comfortable experience from start to finish. More

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This place has a great vibe to it. Jason Field was with me through entire process. Love this place and will recommend it to friends. Jason Field was with me through entire process. Love this place and will recommend it to friends. More

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BUYER BEWARE/ BAIT AND SWITCH Dear AutoNation Team, The purpose of this e-mail is to inform you of deceptive business practices at your Subaru franchise in Carlsbad California. We recently lease Team, The purpose of this e-mail is to inform you of deceptive business practices at your Subaru franchise in Carlsbad California. We recently leased a Forester from your shop and subsequently received a letter from them informing us that there was a discrepancy in our contract. This led me to review our contract terms and conditions. The contract terms were not the same as the terms offered by our salesman Jason Field. We had previously purchased a Forester from him and Bob Baker in 2016. My wife kept his information, and she was delighted that he was still with the dealership. My wife and I were shown various lease terms and selected a 36 month 12 thousand mile term with a $2,000.00 down payment. Furthermore, we elected to put and additional $1,000.00 down to reduce our monthly payment. We were also offered $10,000.00 for our 2017 Forester and for convenience we sold it to your shop. We used $3,000.00 from the sale of our old Forester as our down payment. Having discovered the discrepancy in the lease terms, we went back to the dealership’s finance office to address the issue. We met briefly with the finance supervisor and explained the issue to her. She told us that the finance person we delt with had been transferred to another shop that was less busy for additional training. She then got the sales manager Seth Sonstein to talk to us. He informed us that he was the manager that structured the lease and wanted to know what he could do for us. I told him that the lease contract did not reflect the deal points that were originally offered. We requested that the contract be modified to reflect the original deal terms. That my wife who leased the vehicle was never verbally informed of the new terms and trusted that the contract was consistent with the original terms. I was in and out of the finance office and was not present when the lease papers were executed. When I talked to Mr. Sonstein and pointed out the terms at the bottom of the proposed deal sheet, that reflected that a $2,000.00 down payment for a 36/12 lease was $361.00 and we put $3,000.00 down so the lease payment should have been $332.00 plus tax and the cost of the warranty options we selected (approximately $2,000.00) amortized over 36 months. He said that we did not make any cash down payment and were charged $425.00 plus tax and the cost of the additional prepaid services. I asked him what about the $3,000.00 we put down from the sale of our old vehicle. I was taken back when he pointed to the zero down term and with a straight face said that was the option we selected since there was “no out of pocket money”. He said he would not change the contract terms even though I pointed out that technically the contracted was void as there was no meeting of the minds. At that point I told him that I would share our experience on all the social media platforms as well as bringing these bait-and-switch business practices to the attention of Subaru of North America. I also told him that AutoNation will lose a customer for life. He then again with a straight face offered us an accessory for the vehicle as compensation. I bring this to your attention so hopefully you and your employees can do better in the future. We take ownership for not reading the final terms before signing the contract. Shame on us for being trusting. Reputation and credibility are the bottom line, taking advantage of customers as a business practice is a zero-sum game. We will inform people of our experience and encourage them to scrutinize their dealings with your shop with a fine-tooth comb. More

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Everyone is helpful & nice. Glad w bought at this dealrship. They showd me exactly what I asked for. I LOVE MY NEW FORRSTER CAR. Glad w bought at this dealrship. They showd me exactly what I asked for. I LOVE MY NEW FORRSTER CAR. More

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I am a Carlsbad Realtor and need a reliable and comfortable vehicle. This is the second Subaru Forester I have purchased from Jason Field and I couldn't be happier. He is extremely knowledgeable an comfortable vehicle. This is the second Subaru Forester I have purchased from Jason Field and I couldn't be happier. He is extremely knowledgeable and professional and so was Stevie Jamison, his Finance Services manager. What a pleasant experience when you are treated with respect. Thank you to everyone at Auto Nation Carlsbad. More

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