Jason Decker

My issues were resolved sufficiently. Thank you to Ryan, Trevor and Carlos for making the situation right. I appreciate the care you took in helping make my experience a good one. Thank you to Ryan, Trevor and Carlos for making the situation right. I appreciate the care you took in helping make my experience a good one. More

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They are idiots. Couldn't even get the right vin number on my contract. do not come here! service center could not find my keys when they were done, turns out they le Couldn't even get the right vin number on my contract. do not come here! service center could not find my keys when they were done, turns out they left them in someone else's car. like i said, idiots! More

by HANNAH.NEIYER Verified Customer Verified Customer

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Dont bother making any sort of significant drive to this dealership if you ever have questions or need anything from them after buying your car you will get 0 help unless you go in person. My husband’s car dealership if you ever have questions or need anything from them after buying your car you will get 0 help unless you go in person. My husband’s car was totaled in February and we need additional documentation for our gap insurance claim, except no one but sales answers the phone. The sales person will then transfer you to finance voice mailbox or throw your message in the trash. I have tried to get our documents sent multiple times over the phone this week. So now im going to have to drive 45 minutes on my day off to this dealership to get 3 documents that will take 10 minutes to collect from the finance team. UPDATE 5/19 We went in to get the documents last week, and finance gave us the incorrect documents for our gap claim, this delay is causing us hundreds a month having to make payments on our totaled car. We emailed the manager and the person we spoke to from finance and its been 5 days with no response. Incredibly disappointed we returned here for our replacement car. More

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I will not go back to Right Honda again. The sales man was rude, condescending and didn't listen to me or care about my wants and needs at all. He only wanted to sell a car and didn't care The sales man was rude, condescending and didn't listen to me or care about my wants and needs at all. He only wanted to sell a car and didn't care how it affected me. More

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I wanted a specific type of Civic. They went out of their way to secure the car from another dealership. The salesman was knowledgeable and helpful. Once the sale was complete, he made They went out of their way to secure the car from another dealership. The salesman was knowledgeable and helpful. Once the sale was complete, he made sure we knew how to set up the car. Logan is the best. More

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I recently attempted to purchase a vehicle from Right Honda. I worked with Salesman Dino Ingrassia, who was apparently supported by both the Finance Manager and the Director of Sales. From the start th Honda. I worked with Salesman Dino Ingrassia, who was apparently supported by both the Finance Manager and the Director of Sales. From the start they were made aware of my unique credit situation, my available cash downpayment, and understood my downpayment would consist of my fully paid 2018 Honda trade in. As this would have been my third Honda, I was initially excited based on the communications given to me by Mr. Ingrassia. However, after confirming "0 out of pocket should be absolutely no problem", and with $15,500 already being established for my trade, I was told that I would then need to come up with $3960 out of pocket in addition to proceed. This was of course after I had spent $400 out of pocket on legal fees to procure a letter they required which would allow me to finance the vehicle while in the last month of a bankruptcy repayment contract. I felt this experience needed to be shared with potential buyers. Perhaps Scottsdale residents with perfect credit are treated differently, perhaps it's just those of us who are rebuilding our lives who might experience these issues. You may want to reconsider whether you want to purchase your vehicle at Right Honda. More

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The used vehicle was as advertised. The intial sales representative, Max, was very pleasant to deal with. The transaction took about 3 hours. One big thing could have been better. T The intial sales representative, Max, was very pleasant to deal with. The transaction took about 3 hours. One big thing could have been better. The dealer marked up the cost of this used vehicle with about $1400 in overpriced additions such as window tinting, door edge guards, door handle cup protection, etc., which I personally would value at less than $500. At least this was listed in the advertisement, so I was forewarned. The most egregious unexpected addon was nearly $2000 for an alarm system. So, I had to spend most of an hour haggling with the sales closer (and his manager) to get the overall price down to what I was willing to pay. This routine is the primary reason I don't like going to dealers, but I've found that it's the way most still operate. However, I was pleased that when I went to the finance department, the paperwork I was asked to sign exactly reflected the negotiated price so I didn't have to start the haggling all over again. More

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The service was prompt and efficient. The staff was knowledgeable and friendly. The waiting area was comfortable. The staff was knowledgeable and friendly. The waiting area was comfortable. More

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I was in/out less than 2 hrs. Historic very pleasant surprise.well done.all aspects of car purchase very efficient.Thank you. Historic very pleasant surprise.well done.all aspects of car purchase very efficient.Thank you. More

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We just purchased our 4th Honda Pilot from Right Honda. We are very happy with the financial arrangements that Gary Kravez worked out with us. We are very happy with the financial arrangements that Gary Kravez worked out with us. More

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