Jason Cowdry

I always have excellent service from this dealership. Very knowledgeable and accommodating. Would highly recommend using them for your service needs. Very knowledgeable and accommodating. Would highly recommend using them for your service needs. More

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I’m very satisfied with my visit to the dealership, They did an excellent job They even cleaned my car inside and out Also they provided me with a ride home back and forth Excellent job Mercedes Benz did an excellent job They even cleaned my car inside and out Also they provided me with a ride home back and forth Excellent job Mercedes Benz team!! More

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Jason has always been upfront and professional and goes beyond to assist in my service needs on my class c coach. I live on the coast and typically have to spend the night before my appointment and Jason beyond to assist in my service needs on my class c coach. I live on the coast and typically have to spend the night before my appointment and Jason always tries to accommodate getting work done in a timely fashion. He’s very knowledgeable on sprinter vans which is a plus. More

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What i truly love about this dealership, everyone is friendly, helpful and patient. Thank you. friendly, helpful and patient. Thank you. More

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I have always found that Jason of Mercedes-Benz Eugene has been knowledgeable and extremely honest with the work that I need to have done. I trust him and the dealership completely has been knowledgeable and extremely honest with the work that I need to have done. I trust him and the dealership completely More

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Jason has always welcome us and been professional while taking care of our vehicle. When we had an emergency during a vacation they got us in an out in record time. taking care of our vehicle. When we had an emergency during a vacation they got us in an out in record time. More

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It took two days to do a two hour job. They knew I was without a vehicle I only had One vehicle and needed my car fixed quickly. there was lousy communication. And the representative was a They knew I was without a vehicle I only had One vehicle and needed my car fixed quickly. there was lousy communication. And the representative was a little condescending. More

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Courteous staff, fast service, professional, easy location to get in and out. The staff always goes the extra mile to guarantee customer service. location to get in and out. The staff always goes the extra mile to guarantee customer service. More

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When I initially contacted this dealership about a known issue with my make and model, the woman who answered the phone, Lisa, wasn't pleasant and short with me. Once the repair was determined necessary, I issue with my make and model, the woman who answered the phone, Lisa, wasn't pleasant and short with me. Once the repair was determined necessary, I was told I would be contacted when the part, which was on back order at the time, arrived at the dealership. I waited an additional four weeks post the timeframe I was expected to hear back from them, and contacted the dealership. This was only for me to find out the part had been at the facility for some time, and who knows how long it would've been before I was notified of it. When I dropped off my vehicle for the repair, I was told I would be contacted later that day with a status. I waited until thirty minutes before they closed to call them myself. The person I spoke with told me the service people had left much earlier in the day, and I was left with no loaner options and had to navigate ride share to cover for this. Overall, the service was done, and done well. However, the journey to get this done was far too long, and unnecessarily complicated. More

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Excellent service department. Jason Cowdry, Service Manager, is very professional, responsive and listens to customer’s concerns Jason Cowdry, Service Manager, is very professional, responsive and listens to customer’s concerns More

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