Jason Aschenbach

Zero stars - This is the worst customer service I have ever experienced. My King VW 2015 Passat engine (that was perfectly maintained) began to fail at 70K miles. Right away, I worked with VW Service to s ever experienced. My King VW 2015 Passat engine (that was perfectly maintained) began to fail at 70K miles. Right away, I worked with VW Service to solve the problem. At first, I was told the problem was normal. It was not - my engine was burning about 1 L of oil every 500 miles. Then, on the third trip to the service center, they tell me to replace my PVC Breather valve and the problem should be fixed. I agree to the work however, after 500 miles, my oil level is low again. I bring it back to be told that the only course of action is a new engine at $8.5K. Many other professional mechanics have since told me that a PVC breather should have been found on the first look, if that really was the problem. This service center is lying to customers defrauding them out of thousands and not fixing problems. I was not refunded for the work that did not fix the problem. And all King would offer me was $1500 off a new vehicle. Corporate VW would not assist. That is not even a year end deal. It's a total joke. Do not by a car there and absolutely do not use the service center. More

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The worst experience ever!! I bought my VW at the KING VW In July. Chris the salesperson treats you like he’s doing you a favor,l. I stopped him from talking and asked for a manager who closed the deal for h In July. Chris the salesperson treats you like he’s doing you a favor,l. I stopped him from talking and asked for a manager who closed the deal for him. John Scott “one of their finance people” Promised for a free oil change, and when The car is ready for an oil changed, they said John is no longer working here so we can’t honor what he promise. It is just bad. Do yourself a favor and don’t go there. More

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VERY bad experience Very frustrating experience in trying to get a portion of a service contract refunded, as I no longer own the vehicle. From the start, Paul Myer Very frustrating experience in trying to get a portion of a service contract refunded, as I no longer own the vehicle. From the start, Paul Myers was terrible to work with. He would not return my multiple follow up e-mails and phone calls after the initial phone call I had with him in mid March. It wasn't until June, after I CC'd all the managers on the King VW website, that Paul finally sent me the form he needed me to sign. 3 months, multiple phone calls and emails, and that's how long it took him to just send me the form he needed me to sign. Two months later, after two calls with VW corporate and a conversation with Paul's boss Charles, I now know that somehow they mailed the check to my old address, even AFTER I caught this mistake in June and Paul Myers verified in writing he had corrected this. In this final phone call, Paul's supervisor Charles listened to me, was kind, and did waive the $50 service charge the dealership takes out, as he agreed that the level of service I received from Paul Myers was unacceptable. I was disappointed that he did not go so far to take responsibility for it as his direct supervisor, and someone who should have been aware of the situation as he had been copied on my last 3 e-mails to Paul. Again, I appreciate this gesture, but it does not take away from an incredibly frustrating experience. I wanted to be treated fairly and like a valued customer. Instead, I was essentially ignored for months. My suggestion to the owner would be to remind their team that whether someone is buying a new car, or returning a service contract, they are still customers and should be treated fairly and with the same level of service. In addition, please provide Paul some sorely needed retraining in basic customer service skills. Manager of anything should not be in his title. TL; DR: They took 5 months to process paperwork that could have been processed in 24 hours. Anyone who has ever been to a car dealership knows that dealerships will bend over backwards to take care of you when they are making the sale. Unfortunately in this case at King VW, the same is not true for taking care of their customers after the sale. More

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Worst Possible Experience GEICO sent me here for body work on my Mitsubishi. It took forever to get the work done, though that wasn't King's fault as the part was on national b GEICO sent me here for body work on my Mitsubishi. It took forever to get the work done, though that wasn't King's fault as the part was on national backorder. In total they had my car nearly two months, but stopped communicating with me after 3 weeks. When they finally got the part they rushed the job and did sloppy work. There were runs in the paint and overspray of clear coat. They lost my car key and had to make another, which caused further delay, and lost the cargo cover (which they found later in their shop). I had to go out there several times and they were incredibly unapologetic and unfriendly, acting as though I were an inconvenience to them. The Body Shop Manager wouldn't say hello or make eye contact, the person who I was told was the owner (Jason) called me but then wouldn't respond to an email when I again didn't hear back from anyone. He forwarded the email and didn't even give me the courtesy of a response. I just can't believe they get away with customer service like this. GEICO seemed at wits end too, though they weren't so easy to deal with either since this took so long and they didn't want to cover the rental (even though their driver hit my car). That let to GEICO and King arguing over who had to give me a car, and King coming up with flimsy excuses to not give me a loaner (though they finally did). And, this is all after my having purchased my car from them, which was a hassle unto itself. Suffice it to say that I won't be giving them any more business. By contrast we purchased our other car from Fitzgerald and they have always been a delight....it doesn't have to be this way. More

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Bad customer service and follow up. Play with the wording This is the worse dealership I have ever dealt with for the following reasons: 1. The lack of customer service is ridiculous, all they worry about is This is the worse dealership I have ever dealt with for the following reasons: 1. The lack of customer service is ridiculous, all they worry about is just making that sell after that they don't care about you anymore. How can you sell me a brand new car and 1 month later you act like you don't know me anymore Mr. Alex Shvets. 2. There's no follow up in anything after the final sale. Mrs Andrea Moreno told me that it would take about a week to get the tags and that she will contact me to pick them up when they are ready. Not only she did not call me but when I call her to inquire about the first payment and the tags, the front desk told me that she currently had a client but she would return my call. I called her again and left her a message but she never returned my call. I had to contact BB&T and I had to talk to so many people to find and setup my account since Andrea hasn't provided me any information. As far as the tags, I called again a week later and I heard the same song "we will call you back" but they never did. I had to go there in person to ask the sales manager Mr. Alex Shvets why I was never contacted and he acted like it wasn't a big deal and just handed me the plates. Total lack of responsibility. I felt like I was begging for a service that I was supposed to be provided as a customer throughout this entire process. This a First and LAST time I deal with King Volkswagen and I would never recommend it to anybody. More

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UNETHICAL BUSINESS PRACTICES; FALSE ADVERTISING Buyer beware with these shady people. The use false advertising tactics to appear like they beat all the competition hands down. I drove over an hour Buyer beware with these shady people. The use false advertising tactics to appear like they beat all the competition hands down. I drove over an hour from Northern VA to see a car because of the advertised price online (on Autotrader and the Dealership’s website). When we sat down to discuss numbers, I was informed that I didn’t “qualify” for the advertised price because I didn’t meet their criteria (i.e. to get the price advertised, one had to be military, a recent college grad, and be employed by one of a list of companies they evidently are associated with). Long story short, you probably have a better chance of winning the lottery than meeting ALL of their ridiculous criteria to “qualify” for their ADVERTISED price. Then these clowns have the audacity to charge a “freight fee” when it has already been included in the MSRP on the car window sticker. Completely shady tactics in my opinion. A company should not advertise a price if they cannot truly offer it and it shouldn’t require meeting some ridiculous criteria. Lastly, the Sales Manager was a complete xxxxxxx. He tried to blow smoke up my rear and tell me they have disclaimers on their website that state their bogus additional fees. When I called him on the freight charge, he couldn’t show me where this alleged disclaimer stated the price didn’t factor in the “freight fee” of almost $1000 that they try to charge you twice for. After almost 2 hours of haggling with this idiot, he told me they couldn’t meet the advertised price. So even if you did meet the long list of criteria they have in order to get their advertised price, they wouldn’t be able to honor it anyway. I have half a mind to report these xxxxxxx to the Better Business Bureau for unethical business practices. Save your time and money and GO ELSEWHERE!!!! More

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Was lied to and treated like trash Wish I could give less than 1 star. Bought a $25K BMW 328 here. The people I had to work with were ALAN GOLDBERG, SCOTT COHEN and RYAN ASCHENBCH. Aft Wish I could give less than 1 star. Bought a $25K BMW 328 here. The people I had to work with were ALAN GOLDBERG, SCOTT COHEN and RYAN ASCHENBCH. After working with these guys, I quickly found out that all of these men lack honor and integrity. As I waited fo get to finance, my sales guy (ALAN GOLDBERG) approached me and said there was an issue with my 2nd key fob. He didn't have it right then, but assured my he would get it and send it in the mail for me. Afterall, the price I paid for the vehicle included this 2nd key fob. I said fine and finished the deal and headed home. None of the men listed above ever reached out to me after the sale regarding the key fob. I had to ask and ask and ask about it. I kept getting the run around. This went on for weeks and weeks! They actually insisted that I just buy one and they would, at most, just split the cost ( key fobs are not cheap for bmw...especially with comfort access. .plus I would need a dealer to program the key fob). Why should I pay anymore for something I already paid for and was promised to receive!!!!??? Also, I was told I would have no problem getting a PA inspection. Well, that was also wrong. I need all new brakes all around to pass. Again...another example of how these guys will lie, cheat and steal just to make a buck. If I could, I would also list the emails I had back and forth with these guys. You would be shocked at how they treat and talk to customers!! These guys do not care about their customers...they only care about making profit. Avoid this dealership at all costs! There are plenty of other dealerships in the area. More

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Blame game masters at this dealership The first and the last time I will trust this dealership collision center and service center. I had my car towed to their collision center to get it f The first and the last time I will trust this dealership collision center and service center. I had my car towed to their collision center to get it fix after my insurance suggested this place. I should've listened to my gut not to put my car here because my buddy had his car fix here a few months prior but got things stolen from his car and the dealership did not man up making thing right. I gave them my benefit of a doubt and had my car towed here. That was my mistake letting them tries to fix the car. 1) Bought replacement wheels with the wrong off set and tell me that it is my fault because my car is lowered. 2) Damaged my brand new jack rails and said it probably there before because their jacks come in from the side. Their tech probably drove the car over a ramp or bump and messed it up. 3) I asked to keep the damaged wheels, put one in the passenger seat with the dirty box on the seat. This show how much they care for my car. After a few follow up calls, eventually the person who work with me pass me off to my insurance. Thanks god, I have one of the best insurance adjuster and I thanks him for helping this entire time. More

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No Goodwill It is unfortunate to say that I trusted this company with my vehicle as years ago I had much better experiences but when you purchase a car then a yea It is unfortunate to say that I trusted this company with my vehicle as years ago I had much better experiences but when you purchase a car then a year later it starts having problems and the following year exhaust your extended warranty and you find yourself spending more than you owe yet they keep charging you for the same problem...the last time I repaired said vehicle against better judgment because I was told by others not to deal with King they won't fix the problem and guess what? Yup---epc + check engine...again Basically King okeydokied me and I kept paying for non existent repairs and now I have a dead car and a car note. I do have some good news. The service manager offered to pay $50 towards the tow (again) how many tows? How many diagnostic fees at varying charges from 99-500 (just to diagnose) before this company gets to the root of the problem and fix or compensate this car that they sold me in 2013. I have gone to the attorney general because o believe that this is a lemon and hope that the law will be on my side. Pray for us and good luck to those who have experienced what my family is now experiencing More

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Excellent service after buying The dealer accommodated my second Tiguan and transfered the vehicle I wanted from another dealership. The service area is outstanding. My first brand The dealer accommodated my second Tiguan and transfered the vehicle I wanted from another dealership. The service area is outstanding. My first brand new Tiguan I purchased in 2011 from Russel Volkswagen had a defective transmission when purchased. When I had my vehicle repaired at Kings I never had an issue there forward. The service saved my confidence in Volkswagen and not returning the vehicle entirely. More

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