Jason Artioli

I have been taking my car for service at Herb Chambers Lincoln Mercury in Norwood for years. I am treated very well and always get great service. Lincoln Mercury in Norwood for years. I am treated very well and always get great service. More

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Always good service from Jason and team in the service dept. they always treat me well. dept. they always treat me well. More

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Awesome service from Robert and his team! Thanks so much for making our service appt so easy! Thanks so much for making our service appt so easy! More

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My experience with the service department at Herm Chambers Lincoln of Norwood leaves me with the opinion that it is either incompetent or unethical. The following is the email that we sent to Herb Chambers Lincoln of Norwood leaves me with the opinion that it is either incompetent or unethical. The following is the email that we sent to Herb Chambers detailing our experience. In summary, Herb Chambers did two things that yielded a horrific customer experience: 1) Demonstrated a practice of charging us for one repair before quoting us for the next necessary repair deprived us of making a well-informed decision about whether to continue repairing the car or trading it in for a new one 2) Nobody at Herb Chambers, including the General Manager, ever disputed this set of facts. At a minimum, I would have expected an apology and an admission that something had gone wrong here. We did end up trading in the car. We were not happy with the trade-in offer we received from Herb Chambers but we took it anyway. We just wanted to be permanently done with an organization whose customer service had proven to be awful. -John M __________email to Herb Chambers__________ Hi xxx, I am, in fact, very dissatisfied with the service we have received on our Lincoln Navigator over the past two months. On January 30, the car was in for service. Standard service was performed and no major issues were noted. On March 12, the car was in for service on the brakes and we noted that it was kind of jerky when we were driving it. After we were charged $2,315.82 for the brake repair, you checked the transmission due to the noted jerky driving and told us the transmission would need to be replaced or rebuilt. We decided to have the work done in order to keep the car for a few more years. So we brought the car back in on April 3 for the transmission work. When dropping the car off for that work, we noted new issues with the steering wheel and pre-collision assist. After you had our car for two weeks and charged us $7,540.86 to rebuild the transmission, we were told it would be approximately an additional $3,500 to fix the newly discovered issues. Now, as of Tuesday May 6, the parking brake has malfunctioned. The car is in our garage with the parking brake engaged and the “parking brake malfunction” alert going off. We cannot get the brake disengaged, even after shutting down the battery and trying a reset of the function. The car is stuck in our garage and we cannot move it. We are furious that we have owned the car for less than five years and all of these costly issues have arisen in rapid succession within 10,000 miles of the warranty expiring. Furthermore, the practice of charging us for one repair before quoting us for the next necessary repair deprived us of making a well-informed decision about whether to continue repairing the car or trading it in for a new one. We would like to give Herb Chambers Lincoln a chance to do the right thing here. We would like you to have the car towed from our garage in Newton to Herb Chambers Lincoln and we would like you to purchase the car from us for $35,000. The Blue Book Value for the Lincoln Navigator is $35-40K. Given the recent work done to the car and the borderline unethical manner in which you charged for repairs before quoting the next reports, this is a very fair offer. Please respond to this email or call me at 617-xxx-xxxx as soon as you are able. I am currently without an operational car and obviously need to resolve this immediately. More

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Just had a great first service on our Lincoln Corsair. We’ve been customers at Herb Chambers for years. Sales and service staff are excellent. We’ve been customers at Herb Chambers for years. Sales and service staff are excellent. More

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Chambers makes having your car serviced easy. Never had to leave my house, car was picked up and loaner dropped off. Car was returned when serving was completed. Great service Herb Chambers. Never had to leave my house, car was picked up and loaner dropped off. Car was returned when serving was completed. Great service Herb Chambers. More

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I called Jason last week to set up an appointment for an oil change and service check and he immediately scheduled an appointment for me that afternoon with their own very convenient mobile service! These g oil change and service check and he immediately scheduled an appointment for me that afternoon with their own very convenient mobile service! These guys were great! Justin and Andrew arrived at my house right on time and did an excellent job from a full oil change to tire rotation; topped all fluids and did a full inspection on the vehicle! I couldn’t have been more pleased with their speedy response to my call and for the exceptional customer service and true professionalism of their team! Great job! Many thanks to all! More

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Thanks for your assistance and kindness! I do miss the video reviews that I used to get of the mechanic giving you the visuals of recommendations or work performed. I do miss the video reviews that I used to get of the mechanic giving you the visuals of recommendations or work performed. More

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Always a pleasure to visit Rob and the guys at Lincoln. Always courteous and professional. Always courteous and professional. More

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I recently experienced service from Herb Chamber Lincoln mobile unit. Ray was my technician & he texted me his eta about 1/2 hr before his arrival. He was on time. He informed me of what he was hoping to ac mobile unit. Ray was my technician & he texted me his eta about 1/2 hr before his arrival. He was on time. He informed me of what he was hoping to accomplish & gave me a time frame( recall update) He was professional, courteous & on point. He explained that this service can be utilized for many different service calls & car makes. He is a credit to Herb Chamber’s Lincoln dealership & I would highly recommend them More

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