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Jasmine Yarwood

Overview Reviews (96) Inventory (419)

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Jasmine Yarwood

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Jasmine Yarwood

Service Advisor

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.8

96 Reviews

Overview Reviews (96) Inventory (419)

Dealership Experience

1 yr, 2 mos

Industry Experience

6 yrs

Languages Spoken

English

4.8

96 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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96 Reviews of Jasmine Yarwood

September 25, 2024

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Employee Rating

The Best Customer Service + Love My Wonderful Lady that took all her time with all my Questions ⭐⭐⭐⭐⭐ took all her time with all my Questions ⭐⭐⭐⭐⭐ More

by NANIMUZZ

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Caleb Prieto, Fabio Castellon, Tom Caruso, Tom Swedberg

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Sep 26, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

September 24, 2024

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Employee Rating

Dealership infrastructure was good but very less attention to customers, they say they ll charge some amount and service done it come with different price & kind of saying to customer at check out i attention to customers, they say they ll charge some amount and service done it come with different price & kind of saying to customer at check out its your mistake, telling you didn’t say that your card needs a premium oil 😊 so do I need have a training in cars nobody told me that 🤣🤣 More

by Aj

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Recommend Dealer

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September 23, 2024

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Customer service is great, unfortunately unless you vehicle has a check engine light on, a code in the system or dead on the road side they can’t seem to fix your vehicle. vehicle has a check engine light on, a code in the system or dead on the road side they can’t seem to fix your vehicle. More

by masonroyj

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 23, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jasmine and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

September 22, 2024

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Don't like since new ownership and remodel. Unprofessional, expensive service. Will be seeking different dealer Unprofessional, expensive service. Will be seeking different dealer More

by W40_FAN

Verified Customer

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Workmanship

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Recommend Dealer

Other Employees Tagged: Mark Salerno

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Sep 26, 2024 -

Hyundai of Wesley Chapel responded

Wenya, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Manny Lopez Internet Sales Manager

September 22, 2024

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Way too much for parts that are too small. Will consider my own mechanic the next time. Will consider my own mechanic the next time. More

by dsa99h18

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Recommend Dealer

Other Employees Tagged: Mark Salerno

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Sep 26, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

September 20, 2024

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The customer service has improved quite a bit but there is still room to improve. is still room to improve. More

by Diegogarcia

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Hi Diego: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

September 19, 2024

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The service work was professional and done on time. Jasmine was very professional and kept us updated as the work was completed. Jasmine was very professional and kept us updated as the work was completed. More

by WINSLOWGROUP

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Workmanship

Service Time

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Recommend Dealer

Yes

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Sep 20, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear that Jasmine and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

September 17, 2024

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Employee Rating

I bought this vehicle at 63k miles jist 1 and half month back and during the last service I was told to do a maintenance for $200+ which was supposed to be done at 60k miles, which means vehicle was not ins back and during the last service I was told to do a maintenance for $200+ which was supposed to be done at 60k miles, which means vehicle was not inspected before it was sold to me. When I asked questions, they were not answered and one guy was very rude. More

by POONAM Sharma

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Karl Morales

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Sep 21, 2024 -

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely, Jose Gesmondi Service Manager

September 16, 2024

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Employee Rating

The staff is outstanding they are true professionals Miss Jasmin is superb she is an asset keep up the good work Jasmin is superb she is an asset keep up the good work More

by YVESCOLAS12

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Devon Thomas

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Sep 16, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Jasmine could help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

September 16, 2024

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Employee Rating

Very professional and knowledgeable about services needed. Stands on her word as a representative of the company. Just the facts about what needs to be done. She will be one one to go to. needed. Stands on her word as a representative of the company. Just the facts about what needs to be done. She will be one one to go to. More

by LEWIS1ROB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Worrell, Tom Caruso

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Sep 16, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business, Rob, and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

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