This dealership is very well maintained and my car was
fixed on time as promised.
fixed on time as promised.
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by MIRTH87
Verified Customer
Verified Customer
Service Price Transparency
Nov 18, 2024 -
Hyundai of Wesley Chapel responded
Thank you for taking the time to share your thoughts on working with Jasmine and our team. We're glad to hear we delivered such a great experience!
Sincerely,
Jose Gesmondi
Service Manager
they were quick to help me and get me back into my car!
Jasmine was especially helpful.
Jasmine was especially helpful.
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by dodelivers
Verified Customer
Verified Customer
Service Price Transparency
Nov 18, 2024 -
Hyundai of Wesley Chapel responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Sincerely,
Jose Gesmondi
Service Manager
They took me without an appointment I was from out of the
area they went over and above to check the situation out
area they went over and above to check the situation out
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by debblackburn30
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2024 -
Hyundai of Wesley Chapel responded
Debbie, Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon!
Sincerely,
Jose Gesmondi
Service Manager
Sat in line when we arrived to be acknowledged and
checked in for 15 minutes, watching techs run around looking busy but just going in circles not appearing to get much accomplished. Jasmine was alrig
checked in for 15 minutes, watching techs run around looking busy but just going in circles not appearing to get much accomplished. Jasmine was alright but other persons in waiting area were getting updates re: service status. We got an update when we sought Jasmine out and asked questions.
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by mona.heger
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2024 -
Hyundai of Wesley Chapel responded
Mona, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Sincerely,
Jose Gesmondi
Service Manager
Jasmine is always a pleasurer to work with.
She understand and acknowledges the customer with updates about services needed. Love the communication.
She understand and acknowledges the customer with updates about services needed. Love the communication.
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by LEWIS1ROB
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2024 -
Hyundai of Wesley Chapel responded
Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Jasmine was able to help, and we hope to see you again!
Sincerely,
Jose Gesmondi
Service Manager
Great service from Leonard, Carlos, Tom and Nivo.
Would be nice if there was a car wash but otherwise keep up the good work!
Would be nice if there was a car wash but otherwise keep up the good work!
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by MATTSCOTT321
Verified Customer
Verified Customer
Service Price Transparency
Nov 11, 2024 -
Hyundai of Wesley Chapel responded
Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon!
Sincerely,
Jose Gesmondi
Service Manager
Good service.
Friendly service representative. Everything done to the car regarding the recall was explained and documented. Waiting area was clean and refreshment
Friendly service representative. Everything done to the car regarding the recall was explained and documented. Waiting area was clean and refreshments were nicely stocked.
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by delahozarnold
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2024 -
Hyundai of Wesley Chapel responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jasmine and our team met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come!
Sincerely,
Jose Gesmondi
Service Manager
I went to get a flat tire fixed and was told by Jasmine
that the guy, Aiden Gonzales, who was fixing my tire claims it could not be patched! My bad that I didn’t go back to see for myself if he was tellin
that the guy, Aiden Gonzales, who was fixing my tire claims it could not be patched! My bad that I didn’t go back to see for myself if he was telling the truth or not! He claimed I needed a new tire and they had one in stock. Well against my better judgment I went ahead and got the new tire replacement, which Jasmine claimed would have a two year road hazard warranty on it, and seeing that tire has already had two nails in it. Well when I got home and looked at the tire, it didn’t even look like a new tire. After sleeping on it I was told by God to check the year of the tire, which I did and the tire was made in 2021. She sold me a three year old tire, which I’m not sure she knew or should have known at this point, that’s the only reason she got a five. But if she had known I probably would have gave her no stars! I went back today and she wasn’t there but talked to Tom Swedberg, who was really helpful and ordered me a new tire to replace the three year one they sold me, Could I trust these people again, I don’t know at this point, but I feel Tom Swedberg would make it right, but there shouldn’t of been a screw up to begin with such as this that he has to make right with the customer!
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by KP
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Swedberg
, Aiden Gonzales should receive zero stars for what he did!
Nov 05, 2024 -
Hyundai of Wesley Chapel responded
We are very happy to hear that Tom provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Sincerely,
Jose Gesmondi
Service Manager
Jasmine is always very helpful and keeps me updated on my
car. Service was fast, she is always friendly
car. Service was fast, she is always friendly
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by kdtdreams
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Hyundai of Wesley Chapel responded
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come!
Sincerely,
Jose Gesmondi
Service Manager
I went to this dealership to get my oil changed, 4 new
tires, and my camera and backup sensors fixed. They did everything except fix my backup sensors.
tires, and my camera and backup sensors fixed. They did everything except fix my backup sensors.
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by ckauffman1024
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Hyundai of Wesley Chapel responded
We are very happy to have provided you with a positive experience! We sincerely value your business and look forward to your next visit.
Sincerely,
Jose Gesmondi
Service Manager