Jasmine A Willis | Page 2

Jackson Acura responded

We're thrilled to hear about your positive experience with Paul! Providing excellent service and ensuring our customers feel confident in their purchase is always our priority, and we're delighted that Paul's knowledge and patience left such a positive impression on you. We understand how important it is to feel supported, especially when navigating the features of a new vehicle, and we're glad he was able to provide that reassurance. At Jackson Acura, we believe in building lasting relationships with our customers, and it's wonderful to hear that Paul's commitment to customer satisfaction played a significant role in your decision to choose us! We truly appreciate your kind words and your trust in us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful feedback! At Jackson Acura, we pride ourselves on creating a family-like atmosphere for all our customers. It's heartening to hear that you feel this warmth from everyone at our dealership. Your loyalty truly means the world to us, and we're honored to be your dealership of choice. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you for many more years to come! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and we appreciate your kind words about our excellent service and efficiency. It's fantastic to know that you also enjoyed the complimentary car wash. At Jackson Acura, providing exceptional service is our priority, and your feedback motivates us to continue delivering the best possible experience for our customers. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our utmost priority! Warm Regards, Jackson Acura Team

Jackson Acura responded

Dear jeff_tanner, Thank you very much for sharing your experience with Sergei and the rest of our sales team! While it's great to hear they have assisted you well, our goal is 100% customer satisfaction. Even though your review did not shine a positive light on our service department, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Sincerely, Rodney Jones Service Manager 678-259-9391

Jackson Acura responded

Thank you for taking the time to share your feedback, and thank you for your referrals! We work hard to make sure our guests have an exceptional experience every time they visit-- We hope you enjoy your new vehicle and look forward to assisting you in the future!