Jared Voris

Spitzer Subaru DuBois responded

I am sorry that your service visit became a concern as our goal is for our customers to have the best experience possible whether it is with our service or sales departments. I looked into your concern where you state the recall repair turned into a service bill. Your vehicle was scheduled for a recall repair at no cost to you. Upon your visit at the dealership, you asked if they would perform the upcoming Pa State Inspection along with the recall repair. During the safety inspection several safety repairs were found that needed to be addressed in order for the vehicle to pass the state required inspection. I understand your frustration and disappointment regarding your vehicle failing the state inspection, but our technicians are required to follow strict state guidelines to ensure that your vehicle is safe on the road. I do want to thank you for choosing our dealership for your vehicle's service needs. Please, feel free to reach out to me directly if you have additional concerns at 814-371-4444. Don Reich, GM

Spitzer Subaru DuBois responded

Thank you! We appreciate your business and will share your comments with the team. Thank you for choosing Spitzer Subaru DuBois.

Spitzer Subaru DuBois responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Subaru DuBois!

Spitzer Subaru DuBois responded

Thank you for reaching out to us and I am very sorry that you have concerns with your vehicle after your service appointment. The manager will be reaching out to you and we will be bringing a loaner vehicle to you for use while we address the concerns with your vehicle's systems. Previously, staff were unable to duplicate the root cause resulting in the intermittent system failure. We apologize and will work diligently to identify an effective corrective action. Thank you for being one of our service customers. Please, if you have any additional concerns feel free to reach out to me directly at 814-371-4444. Thank You Don Reich, GM

Spitzer Subaru DuBois responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Spitzer Subaru DuBois responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

Spitzer Subaru DuBois responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Spitzer Subaru DuBois responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Spitzer Subaru DuBois responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Spitzer Subaru DuBois responded

Thank you for choosing Spitzer Subaru DuBois. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!