Jared Romo

Had deal in place for a used Jeep, or I thought I had a deal in place. I was told the Jeep could not be sold until Monday (08/4) a part was ordered for it. I received an email from the GM on 7/29 with a PA deal in place. I was told the Jeep could not be sold until Monday (08/4) a part was ordered for it. I received an email from the GM on 7/29 with a PA. Did not include my trade, just the sales price. A few minutes later, i received another email asking when i can come in. They were hoping to close this deal in July. I reached out to my sales rep; he told me this was a mistake. The Jeep could not be sold. Side note, the original price of the Jeep was $18,900. It dropped to $17,900. New part was received; it went back up to $18,900. Anyway, i was told to email over " other deals " I had; they would match my trade. thought this was awesome. I sent this email Sunday... nothing, emailed Monday, nothing... Emailed Wednesday hey follow up, can we move forward?? Nothing, I emailed again today 08/07. OH, yeah that Jeep was sold. No contact, no follow, nothing. I live 4 hours away; it's a good thing i didn't make the drive. Sad to think this is how they treat clients. Now this Jeep is gone, the Jeep at the other dealer is gone. I passed that one up, I was told they could match it would be a better deal. Now, I am out two jeeps! My sales rep Jared was good to work with. Outside of this!!!! More

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I recently went to look for a Camara at Napleton Chevrolet and the service was very good, thanks to the Napleton Chevrolet team for their help. Chevrolet and the service was very good, thanks to the Napleton Chevrolet team for their help. More

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Easy process felt cared for and not pressured. Jared was the best and very laid back Jared was the best and very laid back More

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Juanita was awesome at getting back to me with questions about a Jeep wrangler I was interested in. She was very professional and friendly. She took care of getting the appointment going and making sure i about a Jeep wrangler I was interested in. She was very professional and friendly. She took care of getting the appointment going and making sure it all worked out! More

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Everyone at Napelton Chevrolet was interested in getting me the vehicle I wanted at a fair price with only helpful interaction. me the vehicle I wanted at a fair price with only helpful interaction. More

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Sales team was fast and friendly. Welcomed us at the door and listened to what we were looking for. Welcomed us at the door and listened to what we were looking for. More

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Easy to deal with for the most part. Matched the discount another dealer offered me Matched the discount another dealer offered me More

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Every one was great overall it was a good experience got a new car couldn’t be happier a new car couldn’t be happier More

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I was baited into coming down to look at a 2014 Chevy Silverado High Country throughout the week of 1/27/2025. I drove 2 and 1/2 hours from north of Milwaukee WI. Was told by several people including Mik Silverado High Country throughout the week of 1/27/2025. I drove 2 and 1/2 hours from north of Milwaukee WI. Was told by several people including Mike and Juanita Soto to schedule appointment on 1/31. Always that the car was available and they were ready to make a good deal due to it being end of month and managers were working to get a sale. Upon arrival, Mike was not at work, so I was given to another salesman. I was told that someone else had already wired money over to purchase the truck. That was the real bait. The manager Jake confronted me and said the person was ready to wire the remaining balance to purchase the truck, but the outstanding guy he was said he believes in first come first serve and was willing to sell me the vehicle. I test drove and asked to see it in the service garage for better lighting, which was fine. After looking at the truck closely, noticed paint bubbling by the two back doors on the rocker panels. This was not noted at any time. The manager sent a offer with the salesperson to completely low ball me on a trade in, with full price for the truck. I told them that was my ticket out of there. All said and done, I thought car dealers and managers more so we’re moving in the right direction, but obviously this dealership and it’s management bring the bad name legacy of the typical car sales people to overall rip you off. This will go out to every social media site available, and I hope this and I hope their reputation gets the bad name it deserves. More

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Very friendly very helpful. Jared was knowledgeable. We enjoyed working with him. Jared asked a lot of questions took notes and found the vehicles that I was interested in. Foun Jared was knowledgeable. We enjoyed working with him. Jared asked a lot of questions took notes and found the vehicles that I was interested in. Found them promptly in the system and we did the test drive. I’m very happy with my purchase. Thank you. More

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