Jared Higinbotham

Appointment wasn’t honored. I was told I need a transmission flush for $300 but Chris Nickel said I don’t have a transmission that flushes on my model. It was a series of mistak I was told I need a transmission flush for $300 but Chris Nickel said I don’t have a transmission that flushes on my model. It was a series of mistakes along with not honoring the online appointment. I switched to Chris nickel. It’s cheaper and they tell me I have different parts than what you tried to charge me for. More

by kerri.leathers83 Verified Customer Verified Customer

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Very poor communication from everyone. I’ve had to call several times trying to reach someone to find out what was taking so long and I couldn’t get anyone to call me back. I left several I’ve had to call several times trying to reach someone to find out what was taking so long and I couldn’t get anyone to call me back. I left several messages and even tried reaching out to general managers leaving them messages as well and still no call backs. Took a month just to get a rear main seal replaced and after they were finished they left the bottom of the truck and parts covered in oil. They had my keys and paperwork misplaced claiming they didn’t know what my key went to so they just put my stuff at the bottom of other work orders. Sorry but I wouldn’t recommend this place to anyone nor would I ever come back for any sort of service. More

by JAMESRICHARD11788 Verified Customer Verified Customer

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Jared was someone that took care of the customer in the midst of an awful situation. He went above and beyond. midst of an awful situation. He went above and beyond. More

by mrs.lacone Verified Customer Verified Customer

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3 Trips/5 Days - 1. Too busy reschedule 2.Deliver van. 3. Recall complete. SLOW Too busy reschedule 2.Deliver van. 3. Recall complete. SLOW More

by jgaar4875 Verified Customer Verified Customer

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Given the name and all the American flags flying, you would think they would make an effort to deliver decent service to military Veterans. However, the service has been nothing but frustrating. I’v would think they would make an effort to deliver decent service to military Veterans. However, the service has been nothing but frustrating. I’ve been attempting since August 2024 to get a seatbelt replaced, and despite numerous promises that I would be contacted when the part arrived, I’ve had to constantly follow up myself (both prior to Patriot’s purchase of Bob Moore and after) only to be told it still hasn’t arrived. I even prepaid over $400 for the service! January 2nd, 2025–still no part. I asked for a refund out of sheer frustration, and now the Service Manager says they can’t refund my credit card and will have to issue a check instead which will further delay me seeking seatbelt repair with an alternative place. More

by bspillman Verified Customer Verified Customer

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This dealership is very easy to deal with. They are very pleasant and efficient. Customer service is very good. They are very pleasant and efficient. Customer service is very good. More

by leggett555 Verified Customer Verified Customer

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Great thanks y’all did good and they charge my jeep back up they were friendly up they were friendly More

by bcurrin26 Verified Customer Verified Customer

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I have no issue with the sales staff. When dealing with them, they have been easy to get along with. The service department has been the issue. I made an appointment for a couple items th When dealing with them, they have been easy to get along with. The service department has been the issue. I made an appointment for a couple items that had not been addressed during the previous service. Dropped my vehicle off at 7 in the morning on a Friday. It took me until the afternoon the following Wednesday to get ahold of Ryan and find out the shop was backed up and my truck hadn’t even made in to diagnosis yet. On two different occasions he had told me he would call back with an update and didn’t. I had also had two other people tell me he would call me back and he didn’t. I understand shops get backed up, but at least have the xxxxx to pick up the phone and tell me. I can accept that. I shouldn’t have to chase him over the phone, over multiple days for him to finally tell me. Because he had not been forthright and upfront, I took my vehicle to another shop. Despite the fact that one of the issues I was having was likely caused by their tech when he was trying to address one of my original concerns. More

by jeffrey.w.henderson Verified Customer Verified Customer

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The service department is a hard-working department that meets my expectations of care towards my Chrysler 300. They have excellent knowledge of my car and I very happy with the work they have done. Your se meets my expectations of care towards my Chrysler 300. They have excellent knowledge of my car and I very happy with the work they have done. Your service advisor Farley, and the service manager Jared, that I've encountered with or very professional and helpful throughout the whole service awesome gentlemen, thank you! More

by jefferyroederjfr7 Verified Customer Verified Customer

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Patriot help me finally get my car fixed and realize I had to take it to a Ford dealer for to get fixed because of a powertrain issue even though it's ticking me 3 weeks to finally get it fixed from Ford had to take it to a Ford dealer for to get fixed because of a powertrain issue even though it's ticking me 3 weeks to finally get it fixed from Ford Patriot is bit by my side the whole time. More

by STACYJMINIHAN36 Verified Customer Verified Customer

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