Jan James

Aaron was very pleasant on the phone. We simply picked up some all weather floor liners, did not actually have any service done on the car. We simply picked up some all weather floor liners, did not actually have any service done on the car. More

by Bejie2000 Verified Customer Verified Customer

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I was able to test drive the Crosstrek, which I initially was interested in purchasing. The Crosstrek didn't perform as well as I had hoped, and dealer Jan understood what I felt was disappointing and was a was interested in purchasing. The Crosstrek didn't perform as well as I had hoped, and dealer Jan understood what I felt was disappointing and was able to recommend the Outback Limited, which I like a lot. The question then became whether I should purchase a used Outback or lease a new one. The choice was left completely to me, and I decided to lease the new one. More

by ellen10 Verified Customer Verified Customer

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Jan, was great. Engaging, warm, and friendly. Incredibly knowledgeable about Subarus and all kinds of cars. He was not too pushy and a great story teller. I Engaging, warm, and friendly. Incredibly knowledgeable about Subarus and all kinds of cars. He was not too pushy and a great story teller. I am giving Albany Subaru 5 stars, because we’ve had positive experiences each time we’ve purchased a car there and I like Subaru’s company values as a whole. This is the second car we bought through Albany Subaru. Everyone is (has been) super friendly, kind, and makes you feel “at home”. We love our Subies! I only have two complaints: (1) that the dollars referenced in some of the advertising did not quite match the actual fees, or at least to me, it didn’t seem transparent. For instance, the car doc maintenance brochure says “…as low as $1,295” (is that the 3 yr plan?) or $25/month for 5 years ($1,500), yet I’m being charged $1,695. I brought this up to Jan, and he mentioned the brochures were out dated. Not a huge deal, but something Subaru should correct; and (2) I was surprised to see how much the fees for the extended warranty increased from 2 years ago. Two years ago when we bought our 2022 Outback we paid $2,688 for 120 mos/100,000 miles. For the Crosstrek we paid $4,225 for 84 mos/100,000. Had I realized this at the time I may have tried to negotiate the price/timeline of the extended warranty, if that would have been possible. More

by Bejie2000 Verified Customer Verified Customer

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The service was very friendly. They took their time to explain everything to me. Everyone was lovely. Jan James is the best! They took their time to explain everything to me. Everyone was lovely. Jan James is the best! More

by gisela Verified Customer Verified Customer

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Very professional, friendly and accommodating. Went the extra steps to find the truck I was looking for. It was a fantastic shopping experience. Went the extra steps to find the truck I was looking for. It was a fantastic shopping experience. More

by smauricio.spyder Verified Customer Verified Customer

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The service department does an outstanding job on the automobiles and customer service. I've never had better automotive service. automobiles and customer service. I've never had better automotive service. More

by NANNABOP Verified Customer Verified Customer

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Did not like attempted charges for services I did not authorize nor need and were not included in advertised proce authorize nor need and were not included in advertised proce More

by peternol080 Verified Customer Verified Customer

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I was very happy with my experience at Albany Suburu. Jan was really helpful and very friendly. I would definitely recommend my family and friends to purchase cars from here. Jan was really helpful and very friendly. I would definitely recommend my family and friends to purchase cars from here. More

by JASMINEWIJESINGHE Verified Customer Verified Customer

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Tire sensor lights still unresolved and we have to bring the truck back. This is a big inconvenience as we live a minimum of 45 minutes away, with traffic could be an hour. Brought the car in for maintenanc the truck back. This is a big inconvenience as we live a minimum of 45 minutes away, with traffic could be an hour. Brought the car in for maintenance check and oil change, Maintenance light is still on, we have to bring the car back to have it reset. Again we don't live close, big inconvenience. Wondering if the oil was even changed. Ever time we had the 4runner in for service it's incomplete or the issue is not addressed. We received a text the technicians were having an issue with the key, when I asked what the issue was no one knew and nothing documented. Concerning! More

by kimberlyclaus Verified Customer Verified Customer

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IT was awesome that Ricardo speaks both english and spanish, that made us feel more confortable. spanish, that made us feel more confortable. More

by juan_salazar Verified Customer Verified Customer

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